# More satisfaction
## Requirements (auto-hébergé)
| Version GLPI | PHP minimum | Recommandé |
| ------------ | ----------- | ---------- |
| 10.0.x | 8.1 | 8.2 |
| 11.0.x | 8.2 | 8.4 |
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Ce plugin est disponible sans souscription [GLPI Network](https://services.glpi-network.com/#offers). Il est également disponible sur [GLPI Cloud](https://glpi-network.cloud).
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{% hint style="warning" %}
Le plugin **ne peut pas fonctionner avec des utilisateurs anonymes** (avec email uniquement). Le plugin a besoin d'un compte GLPI pour utiliser le token de l'utilisateur et permettre des réponses en un clic sans authentification (le plugin s'en charge via le token). Dans ce contexte, vous devrez utiliser un sondage de satisfaction externe, par exemple Google Forms.
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## Install the plugin
* Go to the marketplace. Download and install the plugin **More satisfaction**
## Create a survey
* Once installed, go to **Administration > Satisfaction survey**
* Click on **Add**
* Name your survey and set it as active
* Also remember to tick the sub-entity box if you want it to be available to all child entities
* Then click on **Add**
{% hint style="warning" %}
Il est possible de créer une seule enquête par entité. Si vous souhaitez en créer plusieurs pour différentes entités, pensez à vous positionner dans l'entité appropriée et à ne pas cocher la case sous-entité.
{% endhint %}
## Create a question
* Enter your survey and go to the **Question** tab
* Click on Add a question
* Select the type of question **Yes/No** and enter the text that suits you
* Then click **Add**
## Create a text field
* In the question tab, click on **Add a question**
* Select the **Text** type
* Enter the text to be displayed and click **Add**
## Create a note
* In the question tab, click on **Add a question**
* select the **Note** type
* You can select a score up to 10 and set a default value
* Click on "Add" when you are happy with your settings
## Preview
The preview tab allows you to see what users will receive once their ticket has been closed
## Translation
You can translate each of the questions asked in the questionnaire into the language of your choice
* Go to the **Translations** tab
* Choose the language you want and then, question by question, write the translation
## Schedule reminders
In the event of a non-response to the survey, you can send out reminders to follow-up with the user. You can create your own reminder or select a predefined one
### Customised reminder
* Go to the **Reminders** tab
* Click on **Add a reminder**.
Enter a :
* **Name**
* **Type of duration (day or month)**
* The **duration** of the reminder
* **Activate** your reminder
### Predefined reminder
* Go to the **Reminders** tab
* Click on **Add a predefined reminder**
* You will have 3 options to choose from:
* 1 week: reminder every 7 days,
* 2 weeks: reminder every 14 days.
* 1 month: monthly reminder.
* Select the option that suits you and click on **Add**
### Limit the number of reminders
* In the **Setup maximum number of days to send reminder** section, enter a limit for the **Maximum number of days to send a reminder**
**Example** : If a person has not responded after 3 reminders, GLPI will no longer send reminders and the satisfaction survey will then remain unanswered
## Set up the automatic action
Survey reminders are sent via an automatic action already created by the plugin. Make sure that this is activated and set up correctly
* Go to **`Setup` > `Automatic actions`**
* Select the **SatisfactionReminder** action.
***
## FAQ
Si vous avez des questions concernant l'utilisation du plugin, n'hésitez pas à consulter notre FAQ
Aller à la FAQ
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## Create a question
* Enter your survey and go to the **Question** tab
* Click on Add a question
* Select the type of question **Yes/No** and enter the text that suits you
* Then click **Add**
