# Approval by mail

## Requirements (self-hosted)

| GLPI Version | Minimum PHP | Recommended |
| ------------ | ----------- | ----------- |
| 10.0.x       | 8.1         | 8.2         |
| 11.0.x       | 8.2         | 8.4         |

{% hint style="info" %}
A [GLPI Network STANDARD](https://services.glpi-network.com/#offers) subscription (or higher) is required. This plugin is also available for all GLPI Network [Cloud instances](https://glpi-network.cloud).
{% endhint %}

***

## Install the plugin

* Go to the marketplace. Download and install the plugin **ApprovalByMail**.

<div align="left"><figure><img src="/files/JD6SEXNtRhITzSVyhB4e" alt="images/Approval_mail-1.png"><figcaption></figcaption></figure></div>

***

## Using the plugin

Once activated, there are no specific settings to be made (apart from the notification layout, if you wish, via **Setup > Notifications > Notification templates**. The template is **Tickets validation**)

* In a new ticket, enter the name of the person or group receiving the approval request.

<figure><img src="/files/qYoUAt2j1dhxUTl7AJ6T" alt="images/Approval_mail-2.png"><figcaption></figcaption></figure>

An email will be received with the option of **Validating** or **Refusing** the request. This contains 3 links (if no changes have been made to the model).

* The ticket reminder
* The acceptance link
* The refusal link

<figure><img src="/files/l8wHVpS8gNXx2eE7uRrb" alt="images/Approval_mail-3.png"><figcaption></figcaption></figure>

* When the form is validated, you are redirected to GLPI with a notification of acceptance:

<div align="left"><figure><img src="/files/6a1j2ULWyxspuwdRgKay" alt="images/Approval_mail-4.png"><figcaption></figcaption></figure></div>

* If the form is refused, a comment will be requested to validate the refusal:

<figure><img src="/files/nDPI7HwFJqskGOb7Qk7W" alt="images/Approval_mail-5.png"><figcaption></figcaption></figure>

* It is not possible to reply 2 times to the validation, an error message will be displayed:

<div align="left"><figure><img src="/files/yIMQ540ZdIWWTyVexcmB" alt="images/Approval_mail-6.png"><figcaption></figcaption></figure></div>

***

## FAQ

If you have any questions about using the plugin, please consult our FAQ

<a href="/spaces/SvoJ3lioglS2UZLcWWyP/pages/0iYcn7g49daUfLiSjuRu" class="button secondary">Go to FAQ</a>


---

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