# Unread messages

## Requirements (self-hosted)

| GLPI Version | Minimum PHP | Recommended |
| ------------ | ----------- | ----------- |
| 10.0.x       | 8.1         | 8.2         |
| 11.0.x       | 8.2         | 8.4         |

{% hint style="info" %}
A [GLPI Network BASIC](https://services.glpi-network.com/#offers) subscription (or higher) is required. This plugin is also available for all GLPI Network [Cloud instances](https://glpi-network.cloud).
{% endhint %}

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## Install the plugin

* Go to the marketplace. Download and install the plugin **Unread messages**.

<div align="left"><figure><img src="https://3573604317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuUCcURk2xlvtpVGbiRZf%2Fuploads%2F189wQLy0YBAel1pL8CEC%2Funread.png?alt=media&#x26;token=3d1eda95-2c79-4b72-964c-f14e10fdcfad" alt="images/Unread-1.png"><figcaption></figcaption></figure></div>

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## Setting up the plugin

* Go to **Administration > Entities**, **unread messages** tab

There are 3 possible settings:

| Operation                           | Effect                                                                                                                                                                                                                                      |
| ----------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Disabled**                        | The plugin will remain inactive                                                                                                                                                                                                             |
| **Per user helpdesk;share central** | Users with the self-service profile will be notified of tickets for which they are the requestor. Technicians, for their part, will share the notifications. If a notification is read, it will be marked as read for all other technicians |
| **Per user**                        | Each user will have access to their own queue of notifications, including those for their group and their individual assignments                                                                                                            |

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## Display notifications

### Header

When a new activity has not yet been viewed, a **bell icon** appears:

<figure><img src="https://3573604317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuUCcURk2xlvtpVGbiRZf%2Fuploads%2Fgit-blob-5c9c3db2facb2e89e398dc2b5fa533aca3b119c2%2FUnread-2.png?alt=media" alt="images/Unread-2.png"><figcaption></figcaption></figure>

### Listed

Unread messages on a ticket highlight the ticket concerned and a red indicator :

<figure><img src="https://3573604317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuUCcURk2xlvtpVGbiRZf%2Fuploads%2Fgit-blob-b511fc3c4f407c56e69a02b6ba592662717e06e9%2FUnread-3.png?alt=media" alt="images/Unread-3.png"><figcaption></figcaption></figure>

### Ticket timeline

New messages will be identified by a banner **New messages**.

<figure><img src="https://3573604317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuUCcURk2xlvtpVGbiRZf%2Fuploads%2Fgit-blob-f6ad3804d69b1acbce02bf9272d0121a67e99624%2FUnread-4.png?alt=media" alt="images/Unread-4.png"><figcaption></figcaption></figure>

### Management by entity

Management by entity is possible to manage the counting of notifications by entity.

* Go to **`Administration`** > **`Entities`**, and select the desired entity.
* In the **Unread messages** tab, select the option that suits you so that unread messages behave differently to the parent entity.

<figure><img src="https://3573604317-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FuUCcURk2xlvtpVGbiRZf%2Fuploads%2Fgit-blob-0e41259e06dcb050fcf69137f2604f2590737428%2FUnread-5.png?alt=media" alt="images/Unread-5.png"><figcaption></figcaption></figure>

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## FAQ

If you have any questions about using the plugin, please consult our FAQ

<a href="https://app.gitbook.com/s/SvoJ3lioglS2UZLcWWyP/plugins/unread-messages" class="button secondary">Go to FAQ</a>