Unread messages

Requirements (self-hosted)

GLPI Version	Minimum PHP	Recommended
10.0.x	8.1	8.2
11.0.x	8.2	8.4

A GLPI Network BASIC subscription (or higher) is required. This plugin is also available for all GLPI Network Cloud instances.

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Install the plugin

• Go to the marketplace. Download and install the plugin Unread messages.

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Setting up the plugin

• Go to Administration > Entities, unread messages tab

There are 3 possible settings:

Operation	Effect
Disabled	The plugin will remain inactive
Per user helpdesk;share central	Users with the self-service profile will be notified of tickets for which they are the requestor. Technicians, for their part, will share the notifications. If a notification is read, it will be marked as read for all other technicians
Per user	Each user will have access to their own queue of notifications, including those for their group and their individual assignments

Notify actor types

When the mode is set to Per user, the Notify actor types field is mandatory. It defines which actor roles on a ticket will receive unread message notifications.

Value	Description
Requester	The user(s) who opened the ticket
Observer	Users added as observers on the ticket
Technician	Users assigned to the ticket

Multiple values can be selected. If this field is left empty, no notifications will be generated, even if the mode is active.

Leaving Notify actor types empty while using the Per user mode silently disables notifications. Always select at least one actor type to ensure the plugin operates as expected.

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Display notifications

Header

When a new activity has not yet been viewed, a bell icon appears:

Listed

Unread messages on a ticket highlight the ticket concerned and a red indicator :

Ticket timeline

New messages will be identified by a banner New messages.

Management by entity

Management by entity is possible to manage the counting of notifications by entity.

• Go to Administration > Entities, and select the desired entity.

• In the Unread messages tab, select the option that suits you so that unread messages behave differently to the parent entity.

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FAQ

If you have any questions about using the plugin, please consult our FAQ

Go to FAQ