GLOSSARY

Accepted

State of a demand which has been validated by an approver.

Actions

Grouping in a list of available handling of GLPI objects.

Adaptive rule

Rule in which at least one action is the result of a regular expression defined in a criteria.

Administrative closing

Modification of a ticket status to closed (manually or automatically).

Alert threshold

Minimal value from which an alert is triggered.

Asset

Generic term for an element that can be inventoried and managed in GLPI.

Automatic action

Process for regular actions triggering, either internal to GLPI or external (Unix cron, Windows planned tasks...).

Automatic closing

GLPI internal process that closes unresolved tickets after a given time.

Bookmark

Stored link to a GLPI page that allows to access the page quickly.

Budget

Accounting operation that groups all provisional expenses and receipts.

Cartridge

Consumable used by a printer and specifically managed in GLPI.

Case

Physical element that contains a computer's components (motherboard, processor, disk...).

SSO

Unique authentication system (SSO (Single Sign On)).

Accreditation

Authorization to perform a set of actions on several entities, given by rights attribution process.

Closed (ticket)

Status of a ticket whose solution has been approved by the ticket issuer or that has been close automatically.

Connection (network)

Link between two network ports.

Registered user

Person having an accreditation allowing to connect to GLPI.

CLI

Command Line Interface

Contact

Referent person linked to a supplier.

Contract

Financial document linked to assets and to suppliers.

Controller

Device that interfaces with other peripheral device.

Criteria

Element or pattern used by search engines to select an information or used by rules engines and dictionaries to perform actions.

Depreciation type

Characteristic of depreciation which balance can be linear or declining.

Default profile

Profile attributed by the application in the absence of particular settings (rules, manual attribution...).

Dictionary

Set of rules that allow to modify GLPI data.

Direct connection

Physical link between a computer and another asset.

ctive Directory service

Directory service compatible with LDAP directory, provided by Microsoft. Also known as AD.

LDAP directory

Directory service using the LDAP protocol (Lightweight Directory Access Protocol). Allows in particular to store user accounts.

Document

Element that defines a link and/or store a file and that can be associated to other objects of GLPI.

Mail domain

Part of a mail adress that is after character @.

Domain

Group of assets connected to a network.

Dropdown

Customizable dropdown list used in GLPI and plugins.

Entity

Organizational object allowing to partition view and action scope of users.

Local right

Permission applicable to a given scope (entity).

Tacit renewal

The contract is renewed automatically if none of the parties declares its will to break it.

External link

Link displayed on an asset form in GLPI and built dynamically using the asset data.

Frequently Asked Questions (FAQ)

Specifically in GLPI, selection of elements of the knowledge base that can be provided independently, for example articles that are made accessible to users having only access to the simplified interface.

Financial information

Data for invoicing and warranty.

Followup

Exchange between a ticket issuer and the persons in charge of it.

Label FQDN

A FQDN is composed of labels separated by dots ('.').

For example, `www.glpi-project.org` is composed of labels `www`,
`glpi-project` and `org`.

A computer name is composed of a label and the name of the domain it
belongs to, for example `www` name in domain `glpi-project.org`.

In GLPI, labels are compliant with section 2.1 of RFC 1123.

FQDN

A FQDN (Fully qualified domain name) is a fully qualified domain name.

For example > `www.glpi-project.org`, `forge.glpi-project.org`\...

Global management

Management mode in which a unique inventory object can be connected to several computers.

Global note

Public note that is also visible from sub-entities.

Global right

Permission on objects that are not linked to an entity.

Grouping

Action of merging similar elements of distinct entities into the parent entity.

Group

Grouping of users.

Hive

Entry in Windows registry.

ICAL (ICalendar)

Calendar import/export format.

ID

Technical identifier of an element.

IMAP/POP

IMAP (Internet Message Access Protocol) and POP (Post Office Protocol) are messaging protocols allowing to retrieve mail messages.

Impact

Measure of the effect of an incident, problem or change in business process.

Incident

Unplanned interruption or quality decrease of a service.

Intervention

Action of a technician to solve an incident.

Knowledge base

Database allowing to gather, analyze, store and share knowledge and information inside an organization.

Location

Name in GLPI allowing geographical localization of an asset.

Identifier

Connection name of a user (login).

Logs

List of events occurring during use of GLPI application.

Manufacturer

Company producing a hardware.

Mount point

Directory from which the data contained in a partition can be accessed.

Network

Name defining the connection type (internet, local...).

Network port

Network interface that can be virtual or physical.

Networks

Hardwares providing interconnection of computer equipments.

New (ticket)

Default status of a ticket.

Path

Address allowing to localize an element in a tree structure.

Pattern

Character string used for comparison in a criteria.

Personal note

Note visible only by its writer.

Planning

Scheduling of a task in time scale.

Plugin

GLPI extension that allows to add functionalities and/or to modify application behaviors.

PDU

Power Distribution Unit.

Power supply

Bloc providing electric current to the components of a computer.

Priority

Scale that identifies the relative importance of a ticket and that results from impact and urgency.

Private

Element that is visible only by its writer (bookmark, note...).

In progress (attributed) (Ticket)

Status of a ticket that is attributed to a technician or a group of technicians.

In progress (planned) (Ticket)

Status of a ticket that is attributed to a technician or a group of technicians and for which an action is planned.

Profile

Set of rights.

Public

Element that is visible by all authorized users of an entity.

Public note

Note that is visible by all users of the note's entity.

Purge

Permanent deletion of elements placed in the trash bin.

Saved search

Recording of GLPI search engine state that allows to store and perform again the search.

Collector

Functionality of GLPI that allows to create tickets or followup by importing messages from a mailbox.

Recursivity

Property of an object belonging to an entity that makes it visible from sub-entities.

Refused

State of a demand that has been invalidated.

Regular expression

Character string (often called pattern) that describes a set of accepted strings according to a well-defined syntax.

Replicate (MySQL)

MySQL database used by GLPI if main database is not available.

Report

Document that sums up GLPI data.

Requester

Person at the origin of an incident ticket or a service request.

Booking

Element that is booked for a given period.

Restoration

Recovery of an element of the trash bin.

Right

Authorization of a user for a given action.

Root entity

First entity of GLPI entities tree structure, that is always present even if no other entity is defined and that cannot be deleted.

Rule

List of criteria that trig a list of actions if criteria are satisfied.

Service

General action of GLPI listed in the events.

Preferences

Personal parameters of a user.

Solved (ticket)

Ticket state when a technical solution was provided for an incident.

Express renewal

The contract is renewed only if both parties agree for its renewal (opposite to tacit renewal).

Standard interface

GLPI user interface that gives access to all functionalities (opposite to simplified interface).

Statistics

Summary of GLPI data linked to tickets.

Status

State of an asset or of a ticket, belonging to its life cycle.

Simplified interface

GLPI user interface that gives access to a reduced set of functionalities and that targets end users (opposite to standard interface).

Sub-entity

Child entity of an entity; on a form, indicates recursivity status.

Subject

Title or question of an element of the knowledge base.

Supervisor

Person in charge of a group of users.

Provider

Legal structure toward which a contractual relation can be established (purchase, contract...).

VLAN

VLAN (Virtual Local Area Network) > Virtual Local Network.

Tagged VLAN

A tagged VLAN (Virtual Local Area Network) is a VLAN which tag is transmitted in network frame (see 802.1Q).

Virtual network port

A virtual network port is a port which does not correspond to a physical network hardware.

Task

Action corresponding to a technical operation that can be planned.

Technician

User in charge of tickets processing.

Template

Reusable model of object containing predefined fields and allowing easier user entry.

Tier type

Category of providers.

Ticket

GLPI object representing an incident or a service request.

Transfer

Action of moving an object from one entity to another.

Trash bin

Container of elements deleted by users. Similar to the trash bin in a desktop environment, it is an intermediate state before purge.

Tree

Hierarchical organization of data using a tree structure.

TTO

TTO (Time To Own) means the total time elapsed between the opening of an incident and its assignment to a technician.

TTR

TTR (Time To Resolve) means the total time elapsed between the opening of an incident or request and its complete resolution.

Unitary management

Management mode in which an inventory object can be connected to only one computer.

Urgency

Criteria defined by the requester that specifies for a ticket the desired resolution speed.

User

User of an asset that is not registered in GLPI user base.

Validation

Action of authorizing a ticket processing.

Validator

Person performing the validation of a ticket.

Global view

In a GLPI menu, display of columns in a list that is common to all users.

Personal view

In a GLPI menu, display of columns in a list that is specific to a user.

VCard

Virtual visit card.

Volume

Storage area attached to a computer.

Pending (Ticket)

Status of a ticket which processing is temporarily suspended (does not impact processing time).

Webcal

Exchange format for calendar data.

SLA

SLA (for Service-Level Agreement) is a contract between a service provider and a client that defines the requested quality of service and the responsibilities in case of failure. :::