> For the complete documentation index, see [llms.txt](https://help.glpi-project.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.glpi-project.org/documentation/modules/assistance/recurrentticket.md).

# Reccurent tickets

Recurring tickets allow you to schedule ticket creation for recurring events. For example :

* Open a ticket every Monday to check that weekend backup was correctly executed
* Open a ticket first day of the month to perform initialization operations

{% hint style="success" %}
You can use [templates ](/documentation/modules/tabs/templates.md)to program recurrent ticket opening.
{% endhint %}

<figure><img src="/files/L3UMHGEBxFH0El6ofoFX" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Reccurent ticket opening is done through an automatic action named **`RecurrentItems`**, see [Configure automatic actions](/documentation/modules/configuration/crontasks.md).
{% endhint %}

## The different fields

* **Active**: allows to disable temporarily ticket creation;
* **Ticket template**: model that will be used for ticket creation;
* **Start date**: start date for ticket creation, mandatory;
* **End date**: optional, defines ticket creation end date;
* **Periodicity**: ticket creation period;
* **Preliminary creation**: time for anticipated ticket creation;
* **Calendar** : allows to limit ticket creation days;
* **Create a ticket per linked element.**

{% hint style="info" %}
Tickets will only be created if **`Active`** is **`Yes`** and if current date is between **`Start date`** and **`End date`**.
{% endhint %}

## The different tabs

### Informations

Displays the date and time of the next ticket creation.

***

### Historical

List the history of the recurring ticket.

***

### Items

You can add equipment to your recurring tickets. If the Create a ticket per linked element option is enabled, each piece of equipment will have its own ticket.

<a href="/pages/afk78o35YGsn4lz8j5aI" class="button secondary">Go to Items</a>


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