Reccurent tickets
Recurring tickets allow you to schedule ticket creation for recurring events. For example :
Open a ticket every Monday to check that weekend backup was correctly executed
Open a ticket first day of the month to perform initialization operations
You can use templates to program recurrent ticket opening.
Reccurent ticket opening is done through an automatic action named RecurrentItems, see Configure automatic actions.
The different fields
Active: allows to disable temporarily ticket creation;
Ticket template: model that will be used for ticket creation;
Start date: start date for ticket creation, mandatory;
End date: optional, defines ticket creation end date;
Periodicity: ticket creation period;
Preliminary creation: time for anticipated ticket creation;
Calendar : allows to limit ticket creation days;
Create a ticket per linked element.
Tickets will only be created if Active is Yes and if current date is between Start date and End date.
The different tabs
Informations
Displays the date and time of the next ticket creation.
Historical
List the history of the recurring ticket.
Items
You can add equipment to your recurring tickets. If the Create a ticket per linked element option is enabled, each piece of equipment will have its own ticket.
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