Reccurent tickets

Recurring tickets allow you to schedule ticket creation for recurring events. For example :

• Open a ticket every Monday to check that weekend backup was correctly executed

• Open a ticket first day of the month to perform initialization operations

You can use templates to program recurrent ticket opening.

Reccurent ticket opening is done through an automatic action named RecurrentItems, see Configure automatic actions.

The different fields

• Active: allows to disable temporarily ticket creation;

• Ticket template: model that will be used for ticket creation;

• Start date: start date for ticket creation, mandatory;

• End date: optional, defines ticket creation end date;

• Periodicity: ticket creation period;

• Preliminary creation: time for anticipated ticket creation;

• Calendar : allows to limit ticket creation days;

• Create a ticket per linked element.

Tickets will only be created if Active is Yes and if current date is between Start date and End date.

The different tabs

Informations

Displays the date and time of the next ticket creation.

Historical

List the history of the recurring ticket.

Items

You can add equipment to your recurring tickets. If the Create a ticket per linked element option is enabled, each piece of equipment will have its own ticket.

Add an item

• To add an item, select the item type;

• Select the concerned item;

• Click on Add

Delete an item

• To delete an item, select it in the list;

• Click on Actions

• Select Delete permanently the reliation with selected elements;

• Click on Post;