Statistics

With statistics, it is possible to see all the stages of ticket processing in a list view.

These statistics take into account the :

• Opening date;

• TTO (Time To Own);

• TTR (Time To Resolve);

• Resolution date (change to closed status);

• Differents times :

  • Take into account;

  • Resolution;

  • Pending;

Ticket statistics

If the SLAs are not met, the line concerned (TTO or TTR) will be highlighted in red.

SLA overdue

You can also obtain more comprehensive statistics (graph, ticket by group, over a given period, etc.) on all your tickets using the statistics tab in the assistance module.