# Statistics

With statistics, it is possible to see all the stages of ticket processing in a list view.

These statistics take into account the :

* Opening date;
* TTO (Time To Own);
* TTR (Time To Resolve);
* Resolution date (change to closed status);
* Differents times :
  * Take into account;
  * Resolution;
  * Pending;

<figure><img src="/files/a4F9PdtBG1nBbjH2S5ZJ" alt=""><figcaption><p>Ticket statistics</p></figcaption></figure>

If the SLAs are not met, the line concerned (TTO or TTR) will be highlighted in red.

<div align="left"><figure><img src="/files/Eu3o6RQMcDX5jNERb4Fq" alt=""><figcaption><p>SLA overdue</p></figcaption></figure></div>

You can also obtain more comprehensive statistics (graph, ticket by group, over a given period, etc.) on all your tickets using the [statistics ](/documentation/modules/assistance/statistics.md)tab in the **assistance** module.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.glpi-project.org/documentation/modules/assistance/tabs/statistics.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.