> For the complete documentation index, see [llms.txt](https://help.glpi-project.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.glpi-project.org/documentation/modules/assistance/tabs/statistics.md).

# Statistics

With statistics, it is possible to see all the stages of ticket processing in a list view.

These statistics take into account the :

* Opening date;
* TTO (Time To Own);
* TTR (Time To Resolve);
* Resolution date (change to closed status);
* Differents times :
  * Take into account;
  * Resolution;
  * Pending;

<figure><img src="https://3503800744-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIiEHKRx5AeABNDLcRlWX%2Fuploads%2FkYu6IzbWsfn47DijSXV5%2Fstatistics_ticket.png?alt=media&amp;token=63e54d6a-0a70-40c8-b6d0-d7eadb75602b" alt=""><figcaption><p>Ticket statistics</p></figcaption></figure>

If the SLAs are not met, the line concerned (TTO or TTR) will be highlighted in red.

<div align="left"><figure><img src="https://3503800744-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FIiEHKRx5AeABNDLcRlWX%2Fuploads%2FrhcFgMAFgBG5fA2gwXBo%2Fstatistics_ticket_sla.png?alt=media&amp;token=04e9c887-6e56-4dba-a216-c408d1360328" alt=""><figcaption><p>SLA overdue</p></figcaption></figure></div>

You can also obtain more comprehensive statistics (graph, ticket by group, over a given period, etc.) on all your tickets using the [statistics ](/documentation/modules/assistance/statistics.md)tab in the **assistance** module.


---

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