Documents

Documents management in GLPI allows to store digital documents or web links sorted under different headings.

A document is described by a name and an comment and can be associated to a heading.

The file corresponding to the document can be added in several ways:

• From local disk;

• Using a web link pointing to a document (image, HTML page, PDF...);

• Using a file previously transferred with FTP to sub-folder /files/_uploads/ of GLPI installation

A MIME type can also be given.

* Document types authorized in GLPI according to their extension are defined in Setup > Dropdowns > Management > Document types To see the different types of files that can be downloaded, go to this section * Document headings can be hierarchical * The option Blacklisted for import allows to exclude this document from import by collectors; it is useful for signature images, logos...

A GLPI document

The different tabs

Associated Items

This field refers to all items linked to the document.

associate a document to a GLPI object

It is possible to link several types of objects to GLPI :

list of linkable items

• Appliance

• Battery

• Battery item

• Budget

• Camera

• Camera item

• Cartridge Model

• Case

• Case item

• Certificate

• Change

• Change task

• Cluster

• Computer

• Consumable model

• Contact

• Contract

• Controller

• Controller item

• Database instance

• Device

• Document

• Drive

• Drive item

• Entity

• Firmware

• Firmware item

• Followup

• Generic device

• Generic device item

• Graphics cards

• Graphics cards item

• Hard drive

• Hard drive item

• Knowledge base

• License

• Line

• Memory

• Memory item

• Monitor

• Network card

• Network card item

• Network device

• PCI device

• PCI device item

• Phone

• Power supply

• Power supply item

• Printer

• Problem

• Problem task

• Processor

• Processor item

• Project

• Project task

• Reminder

• Sensor

• Sensor item

• Sim card

• Sim card item

• Software

• Solution

• Sound card

• Sound card item

• Supplier

• System board

• System board item

• Ticket

• Ticket task

• User

Documents

It is possible in GLPI to attach other documents to a document, which explains why a Document has a Document tab.

A GLPI document

Notes

The Notes tab provides a free text field for storing additional information. Notes are displayed in the order of their creation. You can also add a document

View and enter a note

Add a note

• To add a note, click on +Add

• You can add text and format it to suit your needs

• You can add a document to this note

Edit a note

Delete a note

• To delete a note, you need to click on delete

• You can delete only the attachment by clicking on delete (the option appears when you move your mouse over the attachment)

delete a note

When you delete an attachment, it is not completely deleted, you can find it in Management > Documents

History

The History tab is used to show any changes made to an item. The following information about the changes is available:

• ID of the change.

• Date and time the change was made.

• User who made the change. If this field is not filled, it means that the action was done automatically (For example: automatic inventory update).

• Field that was changed.

• Description of the change that was made.

The description of the change represents either the difference between the old and the new value (For example with location field: Change HQ to Remote Office A), or the explanation of the action which was carried out (For example: Uninstallation of a software: "Gimp 2.0").

For dropdowns or objects with a parent/child relationship, the modification of a child will appear in the history of the parent element.

All Information

For an item, all information is displayed on one page from the All tab. This shows all of the tabs of an object's form in one view, one below the other.

Downloadable file types

NAME	EXTENSION	AUTHORIZED UPLOAD BY DEFAULT
Adobe Illustrator	ai	Yes
AIFF	aiff	Yes
BMP	bmp	Yes
BZip	bz2	Yes
C header	h	Yes
C source	c	Yes
Comma-Separated Values	csv	Yes
Debian	deb	Yes
DjVu	djvu	Yes
DVI	dvi	Yes
Excel	xls	Yes
Excel	XML/xlsx	Yes
Flash	swf	Yes
GIF	gif	Yes
GIMP multi-layer	xcf	Yes
GZ	gz	Yes
HTML	html	Yes
JPEG	jpg	Yes
JPEG	jpeg	Yes
JSON file	json	Yes
LaTeX	tex	Yes
Midi	mid	Yes
MNG	mng	Yes
MP3	mp3	Yes
MPEG	mpg	Yes
Oasis Open Office Base	odb	Yes
Oasis Open Office Calc	ods	Yes
Oasis Open Office Calc Template	ots	Yes
Oasis Open Office Chart	odc	Yes
Oasis Open Office Draw	odg	Yes
Oasis Open Office Draw Template	otg	Yes
Oasis Open Office HTML	oth	Yes
Oasis Open Office Image	odi	Yes
Oasis Open Office Impress	odp	Yes
Oasis Open Office Impress Template	otp	Yes
Oasis Open Office Math	odf	Yes
Oasis Open Office Writer	odt	Yes
Oasis Open Office Writer Master	odm	Yes
Oasis Open Office Writer Template	ott	Yes
Ogg Vorbis	ogg	Yes
OpenOffice	sxw	Yes
OpenOffice Calc	sxc	Yes
OpenOffice Impress	sxi	Yes
Pascal	pas	Yes
PDF	pdf	Yes
Photoshop	psd	Yes
PNG	png	Yes
PostScript	eps	Yes
PostScript	ps	Yes
PowerPoint	ppt	Yes
PowerPoint	XML/pptx	Yes
QuickTime	mov	Yes
QuickTime	question	Yes
RealAudio	ra	Yes
RealAudio	ram	Yes
RealAudio	rm	Yes
RedHat/Mandrake/SuSE	rpm	Yes
RTF	rtf	Yes
Scalable Vector Graphics	svg	Yes
StarOffice	sdd	Yes
StarOffice	sdw	Yes
Stuffit	sit	Yes
texte	txt	Yes
TGZ	tgz	Yes
TIFF	tif	Yes
WAV	wav	Yes
Windows Media	asf	Yes
Windows Media	avi	Yes
Windows Media	wmv	Yes
Word	doc	Yes
Word	XML/docx	Yes
xml	xml	Yes
zip	zip	Yes