# Tickets
You can not add a new ticket here, you can just add an existing ticket.
To add a new ticket, go to Tickets
## **Link a ticket**
* To link a ticket, select it une the dropdown list
* Select the type of the link
* Click on **Add**
## **Unlink a ticket**
To unlink a ticket, you need to use **massive actions**
* Select the check box of the ticket(s)
* Click on **Actions**
* Select **Unlink ITIL Object**
* Select **ticket**
* Select the ticket concerned
* Click on **Delete permanently**
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Perform an HTTP GET request on the current page URL with the `ask` query parameter:
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```
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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
