Collaborative tools

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How do I add a webhook?

A procedure is available here to help you.

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What is a Webhook?

A webhook can send notifications to an instant messenger. You can then follow the arrival of tickets via this channel.

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Which messaging services are supported?

The messsageries supported are :

• Mattermost,

• Microsoft Teams,

• Rocket.Chat,

• Slack,

• Telegram.

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Why am I not receiving the notification in the desired channel?

This may be due to several factors:

• Check that your application is correctly configured on the provider side

• Check in the recipient tab of each notification (new ticket, new follow-up, etc.) that your webhook is present.

• Check that there are no items in your queue

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Can I customise webhook notifications?

Yes, in setup > notifications > notification templates. Click on add and create your template. Then in setup > notifications > notifications, choose which notification you want to associate your new template with. In the template tab, click on add a template and select the template you created earlier.