How do I install Advanced dashboards?

Find the installation procedure in this article

What is advanced dashboard used for?

Advanced dashboard lets you build your own dashboards using SQL queries made directly on the database. You can then integrate them into tiles on your dashboards.

Since dashboards are native, why install advanced dashboards ?

Advanced dashboards allow you to create your own dashboards from SQL queries. This means you can completely customise the construction of the graph that will be inserted on your dashboard.

Why can't I see the plugin in the marketplace?

Make sure you have a standard licence or higher to benefit from this plugin.

Can a dashboard set up in Advanced Dashboard be shared?

Yes, in the SQL editor tab of your dashboard you'll find the sharing icon. Click on this icon to share dashboards via a direct link or an iFrame.

How do I install mail approval?

You'll find a to help you use the plugin.

Can I customise the validation notification?

It is possible to modify the notification via setup > Notifications Notification templates > tickets validation> template translations

Is it possible to validate a request that has been cancelled using the same link?

No, this is not possible, an error message will prevent you from doing so. You will have to recreate a validation request from the ticket.

Why hasn't the recipient received the approval email?

This may be due to several parameters:

• Check that your is correctly configured,

• Check that the on your server (on-premise only) is active,

• Check that the automatic action responsible for sending emails is correctly configured (setup >automatic actions > queuednotification).

• Check that there are no items in your notification queue (administration >notification queue)

• Check that the recipient has an email address

Which tags are added by email approval?

The tags are available from Setup > Notifications Notification templates >tickets validation> template translations. ##ticket.satisfaction.answer.1## URL to use to rate 1 star out of 5 ##ticket.satisfaction.answer.2## URL to use to rate 2 star out of 5 ##ticket.satisfaction.answer.3## URL to use to rate 3 star out of 5 ##ticket.satisfaction.answer.4## URL to use to rate 4 star out of 5 ##ticket.satisfaction.answer.5## URL to use to rate 5 star out of 5 ##ticket.satisfaction.answer.comment## URL to use to rate with a comment ##ticket.solution.accept.url## URL to use to accept solution ##ticket.solution.reject.url## URL to use to reject solution ##ticket.validation.accept.url## URL to use to accept approval request ##ticket.validation.reject.url## URL to use to reject approval request

How do I set up Anonymize?

A is available to help you set up this plugin.

How does Anonymize work?

This plugin enables data to be anonymised in GLPI, directly from the web interface or from the command line, either individually or on a massive scale. It adds anonymisation profiles that allow you to select the attributes that will be anonymised (computer creation date, user email address, ticket tracking, etc.).

Can I create new profiles?

There are 4 default profiles, but you can create as many as you like. A procedure is to help you.

Can I go back once the profile has been applied?

No. Once anonymisation has been carried out, it is not possible to go back. You will have to recreate the elements with their original values.

If I deactivate the plugin, will the data be restored to their original values?

No. Once the values have been anonymised, the attributes will remain anonymous. Deactivating the plugin will not change your values.

What types of data can be anonymised?

Depending on the profile you choose or create, you can anonymise a whole list of data. They can be consulted in the procedure available

How can I anonymise some information and keep others on the same profile?

An element has several fields. For example, a user has several fields such as surname, first name, telephone number, address, etc. For each field, you can decide to :

• Keep the value,

• delete the value,

• replace with a fixed value,

• replace with a standard random value,

• replace with a realistic random value.

How do I anonymise a field that is not present in the selected profile?

In the profile concerned, the option attributes to be searched for and replaced throughout the database is available. For example, if you select email, all the email fields in the entire database will be replaced.

Why hasn't my profile been applied?

Check that the fields in your profile have a value other than keep so that anaonymise can modify the desired fields.

How do I install and configure credit?

This will help you set up credit.

What is Credit used for?

Credit allows you to declare and monitor your customers' credit consumption. You can create credit books to be deducted according to your needs (monitoring, solutions, tasks).

Can I delete credit that has already been deducted?

Yes, simply go to the relevant ticket and delete the credit you wish to delete. It will be reinstated in the credit book.

Can I adjust a credit after it has been deducted?

Yes, you can adjust the number of credits even after the ticket has been closed. All you have to do is go to the ticket concerned and from the credit tab, increase or decrease the number of credits.

Where can I find my credits?

Credits can be viewed from the entity on which they were created.

Can I prohibit or authorise over-consumption?

Yes, you just need to indicate this in the corresponding field when you create the credit (which can be modified later if necessary).

Can I set an expiry date?

Yes, you just need to enter it in the relevant field when you create the credit (it can be changed later if required).

What types of action can be submitted for credit?

Credit can be given for tickets on the following actions:

• Follow-up

• Solution

• Tasks

Can recurring tickets be credited?

No, only single tickets can be credited, as human action is required to settle them.

How do I install the Centreon plugin?

A procedure is to help you set up the plugin.

What is the functionality of the Centreon plugin?

Centreon allows you to link your Centreon instance to GLPI via an API, so that you can keep an eye on the equipment in your infrastructure.

Where can we find Centreon information from the assets?

Centreon supervision has a dedicated tab in each element of the fleet. For example, for a computer, go to Assets > Computers and select the appropriate computer. In the Centreon tab, the supervision of the computer will appear:

Can I run a live check to get refined information?

Yes. For example, for a computer, go to Assets > Computers and select the computer you want. In the Centreon tab, click on Check to perform a new on-demand check.

Can I obtain information directly from the global (or custom) view?

Yes. You can add information about the status of the equipment (available or not). Other information is not yet visible in this view.

Can I see supervision information on a dashboard?

No. At present, this is not possible.

Connection fails when registering API

You may get a message Client error: POST http://mon_URL/centreon/api/login resulted in a 404 Not Found. This message usually appears when the API URL is incorrect. Remember to check :

• The URL of your API (which should look like https://mon_URL:443/centreon/api/latest/ or https://mon_URL:443/centreon/api/vxx.xx/)

• That the version of your Centreon appears in your URL, check that an update has not been made and update the URL of your API if necessary.

• That your Centreon can be reached

• That the listening port is the right one

You can refer to the official documentation if necessary.

How do I set up branding?

You can consult the procedure to help you customise your instance.

How do I customise my instance's logo?

You can do this by downloading the Branding plugin (available on Cloud instances or with a "basic" subscription).

What customisation options are available with branding?

With this plugin, you can change :

• The logo in the top left corner,

• the logo at the top left corner (collapsed sidebar),

• the browser tab logo (favicon),

• the logo on the login page,

• the login page background.

You can follow to help you to customize your logo.

What is the recommended size for images?

• Top Left corner logo - This can be changed according to the desired entity It is the logo you see when your GLPI page is opened and the left sidebar is expanded

  Default recommended size: 100x55 pixels

• Lop Left corner logo (collapsed sidebar) - This can be changed according to the desired entity It is the logo you see when your GLPI page is opened and the left sidebar is collapsed.

  Default recommended size 40x40 pixels

• Favicon It is the logo you see next to the page title at the beginning of your browser’s the tab.

  Default recommended size: 16x16 or 32x32 pixels

• Login page logo It is the logo you see before you login. It appears with the fields to fill with your username and password

  Default recommended size: 220x130 pixels

• Login page background It is the image you can add as a background at the login page.

  Default recommended size: It depends on the usual size of your screens. The bigger, the better. (Make sure not to surpass the maximum upload limit for files)

How do I install the Carbon plugin?

A procedure is available here to help you set up the plugin.

What is the functionality of the Carbon plugin?

• Collect carbon intensity of electricity from various sources RTE (France) Electricity Map (most countries and regions of the whole world)

• Supports constant carbon intensity for the following regions Quebec

• Fallbacks to yearly world carbon intensity if no data is available for the region of an asset

• Estimate consumed energy and carbon emission of assets

• Show results as charts

What are the recommendations for installing carbon?

It is recommended to set up Boavitza using Docker as described in the README file of the project https://github.com/Boavizta/boaviztapi

You can also check that all the data required for the plugin to function properly has been entered in Assets > Computer > My computer > Environmental impact tab.

Why does my information seem inconsistent or doesn't appear?

In order for the plugin to work properly, certain specific recommendations are necessary. Find the list here

What is a usage profile?

The usage profile (Setup > Dropdowns > GLPI Carbon > Computer usage profiles) allows you to specify times and days when an asset will be in operation. This can vary from machine to machine, so you can specify a different profile for each asset.

Why don't monitors and network hardware have a usage profile?

• Monitor: the monitor is attached to a computer and will therefore be linked to the computer's profile.

• Network device: it is assumed that network hardware does not require shutdown, and is therefore switched on 24/7.

What do Embodied impact data correspond to?

In the life cycle of an asset, we can measure the environmental impact associated with its manufacture/destruction/recycling

What do the acronyms used in carbon?

• gSbeq: these are grams of antimony equivalent, used to measure the depletion of abiotic resources (rare earths, ores, etc.)

• MWh: megawatt-hour, It represents the total quantity of energy produced or consumed over a period of time (in this case 1 hour)

• tCO₂eq : accounting for greenhouse gas emissions

How do I add a webhook?

A procedure is available here to help you.

What is a Webhook?

A webhook can send notifications to an instant messenger. You can then follow the arrival of tickets via this channel.

Which messaging services are supported?

The messsageries supported are :

• Mattermost,

• Microsoft Teams,

• Rocket.Chat,

• Slack,

• Telegram.

Why am I not receiving the notification in the desired channel?

This may be due to several factors:

• Check that your application is correctly configured on the provider side

• Check in the recipient tab of each notification (new ticket, new follow-up, etc.) that your webhook is present.

• Check that there are no items in your queue

Can I customise webhook notifications?

Yes, in setup > notifications > notification templates. Click on add and create your template. Then in setup > notifications > notifications, choose which notification you want to associate your new template with. In the template tab, click on add a template and select the template you created earlier.

How do I install Splitact?

A is available to help you install splitcat.

What is splicat used for?

Splitcat allows you to split categories in the support area. Rather than choosing from a long list of categories, each parent category will allow you to choose from its children.

Are there any special settings to be made?

Splitcat does not require any special settings, it works as soon as it is installed and activated.

What are the features of Cloud Inventory?

CloudInventory allows you to synchronize cloud resources from multiple providers directly into GLPI, providing a centralized view of your infrastructure, regardless of the platform.

• Real-time discovery

• Scheduled synchronization via cron

• Manual synchronization (one-shot)

• Complete view of your cloud instances thanks to CloudInstance

• Possible connection with dynamic inventory

• Visualization of API data

• Dashboard with overview

• Integration with asset rules

• Rights management for precise control

How do I install and configure Cloud Inventory?

A procedure is to guide you through the implementation of Cloud Inventory.

Which providers and assets are supported?

• OVHcloud

  • Public Cloud Instances

  • VPS (Virtual Private Servers)

  • Dedicated Servers (Bare Metal)

• Scaleway

  • Compute Instances (Virtual Machines)

  • Bare Metal Servers

  • Apple Silicon Instances

• Amazon Web Services (AWS)

  • EC2 Instances (Elastic Compute Cloud)

• Microsoft Azure

  • Virtual Machines

• Google Cloud Platform (GCP)

  • Google Compute Engine (Virtual Machines)

• Alibaba Cloud

  • Elastic Compute Service (ECS)

How do I retrieve my provider's credentials?

This depends on your provider. We invite you to consult the for more information on how to retrieve your provider's credentials.

How to run a discovery?

Once your provider is added and configured, you will have the option to manually run a discovery. It is also possible to set up a cron job to enable automatic discovery.

What tasks are available?

Several tasks are available from GLPI to automatically synchronize your Cloud instances. For each provider, there are one or more dedicated tasks. These tasks are available. Go to Setup > Automatic Actions, enter Cloud in the search box to display all actions related to Cloud Inventory.

How does the search work?

From a GLPI asset, in the search box, you can filter the search by Cloud Inventory criteria (instance name, instance ID, etc.).

How do the dashboards work?

A dashboard is available by default to display useful information updated in real time. It is of course possible to modify the table or add new ones. Go to Administration > Cloud inventory.

Can asset rules be linked to CloudInventory?

It is entirely possible to link rules to your Cloud instances. From Administration > Rules > Business rules for hardware, a list of Cloud Inventory-specific rules is available to simplify your automations.

How do I install GPD tools?

A procedure is available to help you install the plugin.

What is the purpose of RGPD Tools?

RGPD Tools allows you to clean up information or delete users who are inactive in order to comply with the RGPD rule.

What does inactive mean from the plugin's point of view?

Inactive means all accounts marked no to active.

What is the difference between clean and delete?

• Clean : the user's data is deleted and the user is moved to the recycle bin.

• Deletion : The user is permanently deleted, it does not go through the recycle bin.

Is a filter possible?

Yes, 3 options are available. You can delete or clean up :

• all inactive users,

• all inactive users with no ongoing tickets,

• all inactive users with no tickets.

Why are users not being cleaned/deleted despite the plugin being configured?

The plugin can only work if the cleaninactiveuser automatic action is active and correctly configured. You can find it in ti-settings:configuration > automatic actions

How do I set up Data Injection ?

A is available to help you set up the plugin.

What are the features of Data Injection ?

This plugin allows you to import data from a CSV file. For example, you can :

• import machines on delivery (electronic delivery note in CSV)

• import additional data

• import equipment

• migrate from another fleet management tool

What types of data can I import?

A lot of data can be imported.

What are the Supported plugins?

29 plugins with support L.3 included

We include 29 plugins we offer corrective support L.3 and editor´s guarantee.

For other plugins available, please check Marketplace.

How do I set up Renamer ?

You'll find a that will walk you through installing and setting up the plugin

What are the functionalities of Renamer ?

This plugin allows you to rename GLPI fields, labels, formulations, etc.

What is an override?

Overrides allow you to replace the value of one field with another. For example, replace the field ``computers** with **workstation`. It is possible to change a field, but also a sentence such as "Remember to make a backup before transferring items" by "It is important to backup your items before transferring them".

Why does my overload still appear even though it has been removed?

The overload may not be visible immediately. If this is your case :

• Remember to empty your browser's cache

• Delete the contents** (not the folder) _cache of your GLPI instance (on-premise only)

• Check that your overchage is indicated as active.

Why does my override still appear even though it has been deleted?

The override can continue to be visible because it is contained in the GLPI cache. Deleting the contents (not the folder) _cache should solve the problem.

How do I install OAuth IMAP?

You will find a procedure to help you install and configure the plugin.

What are the features of OAuth IMAP?

OAuth IMAP allows one of your tenant accounts to use IMAP services securely. With OAuth IMAP you can, for example, use the collector with a company mailbox.

Is the MFA compatible with OAuth IMAP?

Yes, you can use OAuth IMAP with the MFA. You will be asked for 1st authentication when requesting creation of authorisation.

I have a security policy requiring daily logon with dual authentication, does this also affect the account using OAuth IMAP?

The Oauth tokens for the collector, retrieved during authentication with Azure by the OauthIMAP plugin, are "offline" tokens that delegate authorisation to a third-party application (GLPI). These tokens provide a renewal code that will be used by the application to renew them automatically without user intervention. The daily re-authentication strategy only concerns 'online' authentication and only applies to services accessed directly by the user, for example via their Internet browser.

I have a connection error, how can I fix it?

From setup > OAuth IMAP applications, tab OAuth authorisation click on diagnose. In the window that opens, increase the timeout to 15 (minimum). An error message will appear at the bottom of the log to guide you to the problem you are experiencing.

If you have changed the password for the account using IMAP services, remember to update the account from configuration > OAuth IMAP applications, tab OAuth authorisation, button update.

Where are the application logs (on-premise only)?

If you have a problem, you can check the php-errors.log logs in the files/_log folder with the command (for example) tail -f php-errors.log | grep "imap" -C5

glpi_files/_log$ tail -f php-errors.log | grep "imap" -C5
[2024-01-18 16:20:04] glpiphplog.CRITICAL: *** Uncaught Exception Laminas\Mail\Storage\Exception\RuntimeException: cannot login, user or password wrong in /myinstancemondomaine.fr/marketplace/oauthimap/inc/imap/imapoauthstorage.class.php at line 76
 Backtrace :
...authimap/inc/mailcollectorfeature.class.php:101 GlpiPlugin\Oauthimap\Imap\ImapOauthStorage->__construct()
src/Toolbox.php:2222 GlpiPlugin\Oauthimap\MailCollectorFeature::GlpiPlugin\Oauthimap\{closure}()
src/MailCollector.php:1434 Toolbox::getMailServerStorageInstance()
src/MailCollector.php:708 MailCollector->connect()
src/MailCollector.php:1921 MailCollector->collect()
src/CronTask.php:1037 MailCollector::cronMailgate()
front/cron.php:87 CronTask::launch()

In this example, we can see that there is a problem with the user and/or the password.

How do I setup Oauth SSO with Apple? 🆕

To use SSO with Apple from GLPI, you can follow this procedure. An access to the Apple developer console is required. You will also need to download the Oauth SSO plugin available on the marketplace.

How do I setup Oauth SSO with Entra?

To use SSO with Entra from GLPI, you can follow this procedure. An access to the Microsoft 365 Tenant is required. You will also need to download the Oauth SSO plugin available on the marketplace.

How do I setup Oauth SSO with OKTA?

To use SSO with OKTA from GLPI, you can follow this procedure . You will need admin access to OKTA. You will also need to download the Oauth SSO plugin available on the marketplace.

How do I configure OAuth SSO with Google?

To use SSO with Google from GLPI, you can follow this procedure You will need admin access to your Google Tenant. You will also need to download the OAuth SSO plugin available on the marketplace

How do I setup Oauth SSO with Keycloak?

To use SSO with Keycloak from GLPI, you can follow this procedure You will need admin access to Keycloak. You will also need to download the Oauth SSO plugin available on the marketplace.

Why doesn't Oauth SSO work/no longer?

There are several possible reasons for this problem:

• the secret has expired,

• the password for the account obtaining SSO authorization has expired,

• you have requested a URL change and the provider-side application has not been modified.

To check what's causing the problem, you can activate the debug mode, which will point you in the right direction. You can follow this to help with Setup

Can I merge my AD and SSO users?

Yes, under certain conditions. It is possible in administration > authentication > Other authentication methods to set the option remove the domain of logins like login@domain to Yes. This action carries a risk depending on how your SSO application is set up on the provider side.

!!! Danger If you allow SSO access to external tenants, it is possible that identity theft could occur. For example, I log on with [email protected]. Generally speaking, you can't have 2 identicals logins on the same tenant. If you have a homonym in the company, the logins will be different. On the other hand, if a namesake from outside the tenant, such as [email protected], logs in, he or she will be able to impersonate you. This option should therefore be limited to SSO applications that use a single tenant.

Which providers can I use with SSO?

Here is the list of providers currently available:

• Amazon,

• Microsoft Entra,

• Facebook,

• Github,

• Gitlab,

• Google,

• Keycloak,

• OKTA

• Apple

• OpenID connect

Can I display SSO authentication only on the home page?

Yes. From your SSO application, click on setup at the top of the screen. Then click on hide standard login form. It will still be possible to connect with an internal account by clicking on standard login.

Why do I get a message telling me my password is empty?

This can happen when you use V2 of the Oauth SSO plugin. Setting up claims and API permissions is necessary for the plugin to work properly. You can follow this article to set up your application.

Why do I get an error message telling me that I don't have access rights to the application?

This happens when the authorisation rules have not been set up. In fact, once authentication has been successfully completed, GLPI checks that you have an assigned authorisation. GLPI also checks that a rule has been set up to assign you one automatically. If this is not the case, access to GLPI will be denied. To set up these authorisation rules, please refer to this article to help you configure them.

Why are some user record fields overwritten after authentication with OAuth SSO?

This can happen if your OAuth SSO authentication source is also the provisioning source. If the option Fetch information from user profile (available from Setup > Oauth SSO applications) is set to No, Oauth SSO will not retrieve information from user records. If you wish to retrieve user information, change this option to Yes and make sure that the fields in Setup > Authentifcation > Other authentication methods and the claims of your OAuth SSO application are filled in (more information here).

If, on the other hand, you have an external provisioning source such as SCIM, and the Fetch information from user profile option is set to Yes, OAuth SSO will overwrite the current information and replace it with the information entered in Setup > Authentication > Other authentication methods. We therefore recommend that you set this option to No if you have an external provider (more information here).

Does SSO enable provisioning?

No, SSO is only a means of connection and does not provision users upstream. To do this, you need to use the SCIM plugin

How do I apply rules to an SSO connection?

To apply rules to an SSO connection, you need to choose one of the following criteria:

• Authentication type is External Authentications

or

• Email contains @mydomain.com

How to install GLPI AI?

A procedure is available here to help you set up GLPI AI

What are the features of GLPI AI?

GLPI AI gives you the ability to summarize the timeline of a ticket. By clicking on summarize in a ticket, GLPI AI will be able to display the main steps of the ticket, the tasks carried out or to be carried out, in certain cases the customer's feelings.

Do you need a paid OpenAI account to take advantage of GLPI AI?

No, but with the free version you will be limited to GPT-3.5 and a $5 credit will be posted to your account to use within a certain time frame. Once the credit has expired or been used, you will no longer be able to use GLPI AI to summarize tickets that have not yet been summarized. The paid version brings the possibility of using GPT-4. More information here

Can we summarize a ticket several times?

Yes. A refresh button is available to generate a new summary. Be careful, this enters a new count.

Is the countdown started if GLPI AI summarizes a ticket that had already been summarized?

No. A cache exists to avoid a new count. On the other hand, if you click on refresh, a new summary will be executed and your credit will be calculated.

Can I consult consumption from GLPI?

Yes. From Setup > General, GLPI AI tab, it is possible to see consumption in real time. You can also go to this URL

Can we define a consumption limit

Yes. From Setup > General, GLPI AI tab, it is possible to modify the authorized credit in order to avoid overconsumption.

Can we restrict rights to GLPI AI?

Yes. From the Administration > Profiles tab, select the desired profile and activate/deactivate, from the GLPI tab AI, the ability to summarize tickets.

Can we add a global context so that the answer is relevant when establishing the summary?

Yes. From Setup > Plugins, from the GLPI AI plugin, click > configure preferences, you can add context that will allow OPENAI to better understand how it should respond to your users.

Can we add a global role?

Yes. From Setup > Plugins, from the GLPI AI plugin, click > configure preferences, you can add a role which will allow OPENAI to better understand its role and who it is addressing in order to express the most appropriate response.

Can we define a default language for creating the summary?

Yes. From Setup > Plugins, from the GLPI AI plugin, click > configure preferences, select in which language the summary should be established.

How do I install and configure SCIM?

A procedure is available to help you set up SCIM.

What are the functionalities of SCIM?

This plugin let you provision your users and groups from an external identity provider using the SCIM protocol. The update from the directory to GLPI is done "just in time". Each modification is done on the fly, without any cron. GLPI is the service provider, and the directory is the identity provider.

Why doesn't authentication work with Entra (Azure)?

Currently, Entra does not allow password synchronisation with SCIM. This prevents connection to GLPI. In order to solve the problem, you will need to install and configure OAuth SSO to allow authentication.

How do I set up additional fields?

A is available to help you set up the plugin

What are additional fields used for?

Additional fields allows you to add tabs and fields to GLPI objects. For example, you can add a projector object which will be considered as a GLPI object and will be manageable like any other object in your fleet. You can also add a field to a GLPI object (for example, add an internal identifier field to a ticket form). It is also possible to add a field to an object's file, for example, add a floor field to an entity's address.

What types of block can be created with additional fields ?

It is possible to add 3 types of element:

• Add a tab: Add a tab to the GLPI object record (for example, add a VIP Yes/No tab to a user record).

• Insertion in the form (before save button): Add a new field at the end of the form. It must be completed by a user, technician, etc. before the object is saved (for example, adding an internal identifier field to a ticket).

• Insertion in the form of a specific tab (before save button): addition of a new field in a specific tab of a GLPI object (for example, addition of a floor field in the address tab of an entity).

Why doesn't the field I created appear?

This is usually because the field you created has not been authorised in the sub-entities. Check that the sub-entity box is ticked in the

Also check that it is active.

Why aren't the items in the drop-down list present?

There are 2 steps to setting up the drop-down list. First you need to create the additional field and then, once it has been saved, you need to create the items that will populate it. Once these items have been created, make sure that the sub-entity box is ticked for both the field AND the items it contains.

If the field is dedicated to an entity, make sure you've created it in the right place. You can use the transfer list to move them if necessary

How do I add an associated element type to a block?

Once created, it is no longer possible to modify the associated element type. If you wish to add a new element type, you must either delete the current block and recreate it, or create a new one.

Can I associate an element with several blocks?

No, this is not possible. If one of your blocks contains the computers element, you will not be able to recreate a block with this type of element. You will have to insert all the necessary fields from the block containing the computer element.

What is the purpose of status overrides?

Status overrides are used to make a field mandatory or read-only depending on its status. For example, when a PC is in recycled status, we want the fields in the recycled tab to be mandatory. If it has another status, this field will not be mandatory.

What types of elements can be added to a field?

You have several choices:

• Header (used to separate information so that it appears in the header of an element)

• Text (single line)

• Text (multiples lines)

• Rich text

• Number

• URL

• Dropdown

• Yes / No

• Date

• Date & time

• GLPI item

• Specific elements of any GLPI object (a computer, a user, a ticket, etc.)

How do I set up a form?

A is available to help you set up your forms.

Can I create public forms?

Public access to forms is set from the access types tab on the form.

Can I restrict access to forms (to an entity, a profile, etc.)?

Access restriction is set from the access types tab from the form. It is possible to restrict access to groups, individuals and profiles. And more simply, to users authenticated on GLPI.

Can I request validation of a form before sending it to support?

Forms have a validators tab. It is possible to request validation of the form from a group or a specific user.

What types of questions are available in the forms?

There are many types of question. For example, you can use :

• Checkboxes,

• Radio buttons,

• Date fields

• Free fields,

• Value selection,

• GLPI objects.

This list is not exhaustive and many other options are possible. There are 25 possible types of questions to ask your users.

Can certain questions be hidden under certain conditions?

It is possible to hide or show questions according to certain criteria. This option is set in the questions tab of the form.

Can an SLA be applied from a form?

An SLA can be applied via a form. You can do this by going to the target tab. You will be able to set up an SLA and/or OLA either via a template, a specific SLA or equal to a question asked in the form.

Can I attach a document to a form?

With the question types, it is possible to ask a user to select a document in the form. The question is of the "GLPI object" type. All you have to do is select the type of object. You must ensure that the documents can be read by the entities concerned in management > documents.

Is it possible to import FormCreator forms from one instance to another?

The import/export action is made to migrate data from a pre-production instance to a production one (implied rigorously identical). Importing a form from another instance that is not identical will fail or will be imported only partially.

Why are there special characters in all or some of my tickets?

This can happen after a migration or update of GLPI (and/or the plugin). There is a command in the GLPI CLI to correct this anomaly. This is provided by the FormCreator plugin.

Command to enter from your GLPI file: php -d memory_limit=-1 bin/console plugins:formcreator:clean_tickets

How to restrict GLPI object selection from a form

When you create a form, the requester can select a GLPI object (user, computer, etc.). You can restrict this selection to the user entity, the form entity or both.

Explanation:

• User: What the user can see depending on where he is positioned.

• Form: What the form can see from where it is positioned.

• User and form: Both cumulated.

How do I use object management?

A is available to help you set up this plugin.

What is the purpose of object management?

This plugin allows you to add new types of inventory objects, integrated into the GLPI framework.

Can I integrate with other plugins?

Yes, several plugins can interact with object management:

What types of fields can be added to the GLPI object created?

The object will appear like any other object in the park, so you have a wide choice of fields available. We invite you to consult the list

Can I add fields to an element other than the park?

No, this is not possible. Only the park can benefit from additional objects. You can use the plugin if you have other specific needs.

Can additional fields be visible to everyone?

Yes. You can manage read, write, delete, etc. permissions for each field you add from check:administration > profiles , object management tab of the relevant profile.

By which other GLPI elements can the additional field be visible?

The additional fields you create are visible to other GLPI objects:

• Use child entities

• Use Assistance

• Use Item in the dustbin

• Use Notes

• Use Historical

• Use Templates

• Use Financial and administratives information

• Use Contracts

• Use Documents

• Use Reservations

• Use Field unicity

• Use Global search

• Use Projects

• Using Network Connections

• Using Components

• Use Impact analysis

Can I make an element created with the plugin reservable?

Yes. In the behaviour section of the plugin, you can tick the use reservations box. It will then be usable like any other element in your park.

How do I set up escalade?

A is available to guide you through setting up the plugin.

Why do I only see groups from escalade and not technicians?

The Escalade plugin aims to simplify the ticket escalation process. It adds a graphical history for affected groups. Only groups are affected by the escalation plugin.

Why do some of the fields I've set up not work?

This may be due to other installed plugins such as "behaviours". Deactivate this plugin to check that one doesn't interfere with the behaviour of the other.

Can I delete old groups when adding a new one?

Yes, this is possible via the plugin settings setup > plugins > escalade >

Can I keep a history of my groups when climbing?

Yes, if you have chosen to delete the old groups when adding a new one, it is possible to keep a visual history of the different groups that have been assigned to the ticket. This is done from the plugin setup > plugins > escalade >

Can the ticket be reassigned to the initial group?

Yes, if you have chosen to delete the old groups from the addition of a new one, it is possible to reassign a ticket that has been resolved so that it is automatically forwarded to the intial group. (In the case of an N1 and N2 technical service relationship, for example. The N2 handles the ticket and the N1 takes care of getting back to the customer once the ticket has been resolved and retransmitted in its workflow).

Can I delete technicians during an escalation?

Yes, this can be set from the plugin setup > plugins > escalade >

Can the technician's group be assigned when it is assigned unitarily?

Yes, this can be set from the plugin setup > plugins > escalade > There are several possibilities:

• when creating and/or modifying a ticket

• Take the technician's 1st group or last group

Can I prevent people from deleting a ticket?

Yes, this can be set from the plugin setup > plugins > escalade >

Can we prohibit escalation to specific groups?

Yes, thanks to the group filter. You can also allow escalation from one group to another. The settings must be correct to ensure that the plugin works properly. Please refer to the to ensure that the groups are configured correctly.

How do I install and configure order management ?

A is available to help you set up the plugin.

What are the features of the order management plugin?

Order management allows you to :

• Define and manage a catalogue of product references

• Order management (with approval workflow)

• Budget management

• Management of invoices associated with orders

You'll be able to set up, track and manage your orders, receive materials and automatically integrate them into your inventory. You can also manage invoices and your satisfaction with the supplier linked to the order.

Can the order be submitted for validation?

Yes, a validation circuit can be performed. The option must be ticked in the plugin settings and a recipient (user or group) must be entered in the order.

Can I generate purchase orders?

Yes, once an order has been created, you can generate it in the purchase order tab as an .odt file.

Can I enter a provisional delivery date?

Yes, you can specify a delivery date which will be displayed in red (by default) if it is exceeded.

How can I integrate delivery directly into the park after receipt?

You can tick the enable automatic generation option in the plugin options. You can also activate this option individually when the order is received.

Can I specify a default status when the material is delivered?

Yes. In the plugin options, a default status option allows you to define the status of items when they are integrated into the park. If you have not chosen automatic generation, you will be prompted to add a status for imported equipment.

What status is available for orders?

What equipment is available to order?

You can add a catalogue in which the product references you have created will be available. If the product you wish to add is not present in the catalogue, it will be possible to add them manually directly from the order.

How do I manage budgets?

You can create a budget from management > budgets. Once the budget has been created, you can attach it to the order so that the amount is deducted from the budget once the order has been paid for.

Is it possible to partially receive an order?

Yes, you can record and invoice only part of your order if it has been partially delivered. You will be able to accept the rest of your order when you receive the missing elements.

Can I include delivery charges?

Yes, when you place your order, you can add a delivery charge and the associated VAT.

Can I add discounts to my orders?

Yes. You can add either an overall discount to the order, or a discount per item when you include products in the order.

How to configure unread?

A is available to help you install the plugin.

What is the unread feature?

Thanks to unread you will no longer miss a single message from GLPI. When new activity takes place on your instance, a will appear to inform you that a new unread notification is available.

What is the difference between Per user helpdesk;shared central and Per user

• Per user helpdesk;shared central: users with the self-service profile will be notified of tickets of which they are the requesters. The technicians, for their part, will share the notifications. If a notification is read, it will be marked read for all other technicians.

• By user: each user will have access to their own notification queue including those of their group and their individual assignments.

Can we have unread message behavior from one entity to another?

Yes. This can be configured in administration > entities. Choose the entity that suits you and make the necessary settings in the unread tab.

How do I install Item's Lifecycle?

A is available to help you install the plugin

What are the features of Item's Lifecycle ?

This plugin allows you to remove/replace devices from the inventory by automating certain actions on the fields. It allows you to manage the various stages in the lifecycle of a piece of equipment. It has been designed, among other things, to handle the following cases:

• Scrapping of equipment

• Withdrawal of temporary equipment from inventory due to a breakdown

• Replacement of equipment under warranty, for example

Why do I get the message "the PDF plugin is not installed, you cannot use the PDF format for archiving ?

The PDF plugin is required if you wish to edit documents related to paper archiving. It is also available on the marketplace.

Is there a history when a PC is replaced?

Depending on your settings, a comment may be automatically added to the new PC with the references of the old hardware, so that you can keep a record of any changes.

Is the PC permanently deleted after a relocation?

No. You can find it in the recycle bin if you need to.

What are the possible options when replacing equipment?

You have 3 choices:

• Purge - PDF Archiving: Deletes the PC and inserts a PDF in the management > documents tab.

• Delete + comment: deletes the PC and leaves a comment on the new computer

• Keep + comments : Does not delete the PC and leaves a comment for the 2 computers

How do I configure more satisfaction ?

You'll find a for setting up a satisfaction survey.

What are the features of more satisfaction?

Thanks to this plugin, you can add satisfaction surveys.

Can I change the number of stars to be awarded when I send out the survey?

Yes, you can set the maximum number of stars (between 1 and 10) to suit your needs.

Can we define a default number of stars when we send the survey?

Yes, you can decide the number of stars that will be preselected when the recipient receives their survey. For example, you could decide to pre-select 3 out of 5 stars.

What type of questions can I set up?

You can set up :

• Yes/No

• Free text

• Rating (stars to be awarded)

How many questions can I set up?

There is no maximum number of questions, you can set as many as you like.

Can I set up reminders for unanswered surveys ?

Yes. From the plugin, a reminder tab is available to set the number of reminders and the interval between each reminder.

Can I add satisfaction surveys?

You can add satisfaction surveys via the more satisfaction plugin available in the marketplace.

Why are the satisfaction survey reminders not being sent?

First, check that the reminders have been set up correctly in the reminders tab of your satisfaction survey. Also check that the SatisfactionReminder automatic actions is correctly configured. This should help you set up your satisfaction surveys correctly.

How can I view survey results?

From the plugin, you can view/edit the surveys. In the results tab, you can view the answers that have been given.

How do I set up Alerts?

A procedure is available to help you set up `Alerts.

What is the purpose of Alertes ?

Alerts allow you to highlight information for users or groups of users. This alert is designed to accept relatively short messages so that the message remains clearly visible.

Where are alerts visible?

Depending on your choice, alerts can be displayed on :

• the login page (before logging in)

• the central page (GLPI main page - Standard interface and simplified)

• the support page (main page in simplified interface)

• the ticket opening page (standard and simplified interface)

Can I schedule alerts?

Yes. In the plugin settings, you can specify a start and end date for visibility.

Can I set a colour code?

Yes. In the plugin settings, you can choose to modify :

• the background colour,

• the text colour

• the colour of the emphasis (left bar on the alert)

How do I change the text size?

From the plugin configuration, you can adjust the text size using the rich text bar. You can modify your text by adding code, titles, quotes, etc.

How do you highlight the type of alert so that it is easily identifiable by the user?

In addition to the colour of the alert, you can add an icon which may help the user to know what type of alert it is.

Can I authorise the user to close the alert?

Yes. In the plugin settings, you can choose whether or not to allow the user to close the alert. It will reappear at the next connection.

Can alerts be set up more easily?

Yes, templates are available to simplify setting up alerts. Depending on the template, the icon, text colour, background, emphasis and size of the alert will be prepared.

Why don't users see the alerts?

If your alert is not visible, this may be due to several parameters:

• Checking whether it is active

• Check whether visibility dates have been set

• Check that the display on the pages is correctly configured

• Check that the targets are present

How do I set up Translation ?

You'll find a to help you configure and set up the plugin

What is the purpose of Translation ?

The Translate plugin for GLPI is a handy tool designed to enhance multilingual communication within your GLPI. Leveraging DeepL's translation technology, this plugin provides a simple and effective solution for translating elements in the ticket timeline, fostering seamless collaboration within international teams. Whether you're managing projects with teams scattered worldwide or simply aiming to facilitate communication with users in different languages, the Translate plugin streamlines the translation process within your GLPI instance.

What are the features of Translate ?

• Translate individual timeline elements

• Translate the entire ticket timeline

• Translate a follow-up during composition

• Restrict translation to specific languages

• Restrict translation to specific types of timeline elements

• API usage notification

• Translation rights management

What are the prerequisites for Translate ?

• GLPI version 10.0.10 or higher

• DeepL API token

Why doesn't the translation button appear?

If the translation menu does not appear, it may be due to various reasons:

• the plugin is not configured

• you do not have the right to translate

• the element you want to translate is not allowed in the configuration

What languages are allowed?

The authorised languages are visible from setup > general > translate in the target languages authorised for all users field.

Can we allow or disallow certain languages?

Yes. From setup > general > translate in the field target languages allowed for all users, you can select the languages that will be allowed.

Which elements are translatable?

The elements that can be translated are :

• Ticket

• Follow-up

• Ticket task

• Solution

• Validation

You can prohibit or authorise those that interest you

Can I be notified when the plugin is in use?

Yes. It is possible to configure notifications from setup > general > translate in the use threshold field, a drop-down list is available to allow you notifications as soon as a threshold is exceeded. You can specify several thresholds.

Can we authorise/prohibit the threshold being exceeded?

Yes, in pay version only. It is possible to limit exceedance either by :

• Characters: limit to the number of characters specified

• Cost: limits use to a predefined cost

Can I see my usage in real time?

Yes, a usage gauge is available from setup > general > translate indicating the percentage of usage and the number of words translated.

How do I allow/prohibit translation of the text?

It is possible to allow/deny translation to the editorial staff from the profile in question adminsitration > profiles > translate.

How do I allow/disallow items to be translated?

It is possible to allow/disallow the translation of items from the profile in question adminsitration > profiles > translate.

If I translate a follow-up and my colleague also translates it, does this count as part of the package?

No. Translations are saved in the database to reduce character consumption and improve plugin performance.

How do I use Holiday?

A procedure is available to help you install and configure the plugin.

What is the functionality of Holiday?

This plugin allows you to add public holidays from different countries so that they are visible in the calendar and thus manage employee schedules.

How do I add public holidays to calendars?

You can add them manually or use the [Holiday] plugin(https://glpi-plugins.readthedocs.io/en/latest/holidays/index.html) to add public holidays to your calendar.

Is it possible to add public holidays from several countries?

It is possible to accumulate holidays from several countries either per entity or on the same entity.

Which countries are covered?

Why have the holidays I had set up disappeared?

When you add new holiday days, if the box clean all previous holidays is ticked, then all the days present setup > dropdown > calendar > close periods will be deleted.

How do I install tag ?

A procedure is available to guide you through the installation and configuration of tag

What are the functionalities of tag ?

Tag gives you the ability to add a tag to a GLPI object. You can search for this tag, display a report of associated objects in the administration, or create different administration rules.

You can :

• Add tags on every GLPI item type (which extends CommonDBTM)

• Add tags on GLPI inventory Task (plugin GLPI Inventory)

• Add tags on Appliance (plugin appliance)

• Manage tag from labels

• Tags are displayed and editable in the object form header (just below title)

• You can search for tags and display them in objects lists

• You can display a report from associated objects in administration

Why isn't my tag visible in all categories (tickets, computers, etc.)?

When you create your tag, you can decide in which GLPI object(s) it will be visible. You can therefore create a tag for the computer object only or make it visible for tickets as well.

Why is my tag not visible in my entity?

When creating your tag, if you do not check the sub-entity box, it will only be visible in the entity where it was created.