# Changes

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### What is a change?

A **Change** is the establishment of the resolution of a Problem (in GLPI sense or not) or the establishment of a new material / human element or process of your IS[^1]. Change allows you to inform, assign, plan, budget, etc. The Changes are accessible in **`Assistance`** > **`Changes`**.

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### How to create a change?

To create a Change, like any element of GLPI, click on **`add`**. The change form reminds the form of incidents, of which distinguish the concepts:

* requesters
* observers
* assigned
* status
* urgency
* impact
* priority
* category

Like the Problem, it is possible to attach other elements of GLPI to your Change: Ticket / Problem / Projects / Costs / etc.

A [procedure](https://app.gitbook.com/s/sGALtnzA2IROeldmXKt5/helpdesk/changes) is available to help you implement your change.

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### What is a reccurent change?

A reccurent change is a change that occurs periodically and is planned in order to prepare and plan the possible steps that could be linked to it.

{% hint style="success" %}
**Example :** Weekly check that Windows patches have no impact on production performance.
{% endhint %}

You can link other GLPI projects, problems, items, etc. to it.

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### How do I create a reccurent change?

In **`Assistance`** > **`Reccurent changes`** click on **`Add`** Add a name and a comment if necessary. Set your change to active and indicate a start date (an end date if necessary). Add the desired periodicity as well as early creation if you want the change to be created before the **`start date`**. All that remains is to save your reccurent change.

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**Automatic actions**\
Remember to check that the **`RecurrentItems`** automatic action in **`setup`** > **`automatic actions`** is active and set to the correct **`run frequency`** so that the change creation action can be carried out.
{% endhint %}

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### What status is available for changes?

The available statuses are :

| Status        |
| ------------- |
| New           |
| Evaluation    |
| Approval      |
| Accepted      |
| Pending       |
| Testing       |
| Qualification |
| Applied       |
| Review        |
| Closed        |
| Cancelled     |
| Refused       |

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### Can changes be linked to other types of GLPI object?

Yes. It is possible to link problems, tickets, projects and elements of the fleet to have a complete overview of the progress of the change.

[^1]: Information Systems