General setup
How can I get information on API documentation?
In order to get help on APIs, you can consult the documentation directly from your instance. To do this, in setup > general > API change the option to Yes to enable API Rest. The online API documentation option will appear. If you get an error message when you click on the documentation, click on full access from localhost and delete the IPs (or enter the IP of the workstation you are on) in the start and end of IPv4 address range fields.
Do you have a password policy?
Yes, for internal accounts only. As external accounts (LDAP, SSO, etc.) depend on a dedicated server, this policy cannot be applied to these accounts.
It is possible to request that the password :
requires at least one number,
requires at least one lower case letter,
requires at least one symbol,
be of a minimum length (configurable length),
expires after a set period of time,
is deactivated if the password has not been changed for a certain period of time (configurable time limit),
It is also possible to request that an expiry notification be sent to users.
How to disable password reset by e-mail?
To disable password reset by e-mail, you need to deactivate the Password forget notification (Setup > Notifications > Notifications).
Can I increase the password reset time by one day?
When you request a password reset from GLPI, you have 24 hours to carry out the reset. This time cannot be changed. If the 24 hours are exceeded, a new request must be made.
How do I put GLPI into maintenance mode?
If you have operations to perform that require GLPI to be put into maintenance mode, it is possible to do this in 2 ways:
In CLI (on premise only): in the glpi folder run
php bin/console maintenance:enable(orphp bin/console maintenance:disableto deactivate it)In WebUI: in the
setup>generalmenusystemtab
To override maintenance mode, you can access GLPI by adding ?skipMaintenance=1 (https://myinstance.com/index.php?skipMaintenance=1)
How do I purge the GLPI history?
In order not to overload the GLPI database, it is possible to purge the history of certain items:
general
software
financial and administrative information
users
components
all sections (purge all history entries)
By default, the "keep all" option is selected. It is possible to keep the history for between 1 and 120 months, either per section or for the whole.
History refers to the historical tab of a GLPI object.
What are locks used for?
Locks are used to prevent certain information from being modified.
You don't want the user field to be modified during automatic inventory feedback.
In this case, you need to activate the locks in Setup > General > General setup. Select Use locks and select the profile to be used when locking items and the types of object to lock. To lock a field, simply change it manually. Only the profile you have set up will be able to lock and unlock fields. To unlock them, go to the lock field of the item in question.
A padlock 
will appear when information is locked.
Is it possible to set up working days for support?
Yes, in Setup > General tab Assistance you can set up working days in the Planning work days field.
How do I change my GLPI theme?
There are several ways to change the theme:
For individual use: go to
user settings(top right) then in thepersonalizationtab you can choose thecolor palettethat suits you.For a global setting: go to
setup>general>default values. You can choose the colour palette that suits you and will be applied to all users.
You can also modify the CSS by entity. Go to administration > entities, select the entity you want, then UI customization. Indicate Yes in the enable CSS customization field and paste your CSS code in the dedicated area.
Can I customise my instance's logo and theme?
You can do this by downloading the Branding plugin (available on Cloud instances or with a "basic" subscription). Custom palette is available on GLPI 11 only.
How do I assign a default language for all users?
To change the default language, go to Setup > General > Default values. A default language field is available in the personalization section. This change is valid for all users.
Users will still be able to change their language if they wish from their profile.
How do I retrieve my instance's UUID?
Valid for on-premise instances only:
In Setup > General click on See what would be sent. This is the 1st value that will appear:
How can I increase the number of search results per page?
In Setup > General > General setup, adjust the Default search results limit (page) as desired.
How can I deactivate the global search?
In Setup> General > General configuration, put No to Global search.
Can I activate/deactivate the option to "remember me"`?
In Setup> General > General configuration, at the bottom of the screen, click on deactivate or indicate in days the possible retention of the identifier.
Can I configure closing days?
It is possible to configure closing days (public holidays) from Setup> Titles, enter Closing and click on Closing periods. A procedure is available to help you set them up.
Can I increase the password reset time to one day?
When you request a password reset from GLPI, you have 24 hours to reset your password. This time cannot be changed. If the 24 hours are exceeded, a new request must be made. A procedure is available to help you set them up.
Can we synchronize a calendar with GLPI?
GLPI integrates a CalDAV server, which allows sharing of a GLPI calendar externally. It is also possible to modify it from both places. It's native via the link I provided previously.
To do this, go to
Assistance>PlanningClick on
Then click on
Copy CalDAV URL to clipboardPaste this link into your email tool
Copying a link from an external email to GLPI (Outlook calendar type) is not native. You must use a third-party tool (outside the scope of Teclib) such as https://caldavsynchronizer.org.
How can I avoid importing duplicates into GLPI?
If you don't want 2 items to have the same serial number, or 2 users to have the same ID, field uniqueness will help you avoid these duplicates. To configure it, you can follow this procedure.
What types of documents/extentions can be uploaded to GLPI?
From Setup > Dropdowns > Document types you can manage the types of documents authorised to be uploaded to GLPI:
Type of documents
Adobe Illustrator
ai
Yes
AIFF
aiff
Yes
BMP
bmp
Yes
BZip
bz2
Yes
Cheader
h
Yes
Csource
c
Yes
Comma-Separated Values
csv
Yes
Debian
deb
Yes
DjVu
djvu
Yes
DVI
dvi
Yes
Excel
xls
Yes
Excel
XML/xlsx
Yes
Flash
swf
Yes
GIF
gif
Yes
GIMP multi-layer
xcf
Yes
GZ
gz
Yes
HTML
html
Yes
JPEG
jpg
Yes
JPEG
jpeg
Yes
JSON file
json
Yes
LaTeX
tex
Yes
Midi
mid
Yes
MNG
mng
Yes
MP3
mp3
Yes
MPEG
mpg
Yes
Oasis Open Office Base
odb
Yes
Oasis Open Office Calc
ods
Yes
Oasis Open Office Calc Template
ots
Yes
Oasis Open Office Chart
odc
Yes
Oasis Open Office Draw
odg
Yes
Oasis Open Office Draw Template
otg
Yes
Oasis Open Office HTML
oth
Yes
Oasis Open Office Image
odi
Yes
Oasis Open Office Impress
odp
Yes
Oasis Open Office Impress Template
otp
Yes
Oasis Open Office Math
odf
Yes
Oasis Open Office Writer
odt
Yes
Oasis Open Office Writer Master
odm
Yes
Oasis Open Office Writer Template
ott
Yes
Ogg Vorbis
ogg
Yes
OpenOffice
sxw
Yes
OpenOffice Calc
sxc
Yes
OpenOffice Impress
sxi
Yes
Pascal
pas
Yes
Yes
Photoshop
psd
Yes
PNG
png
Yes
PostScript
eps
Yes
PostScript
ps
Yes
PowerPoint
ppt
Yes
PowerPoint
XML/pptx
Yes
QuickTime
mov
Yes
QuickTime
question
Yes
RealAudio
ra
Yes
RealAudio
ram
Yes
RealAudio
rm
Yes
RedHat/Mandrake/SuSE
rpm
Yes
RTF
rtf
Yes
Scalable Vector Graphics
svg
Yes
StarOffice
sdd
Yes
StarOffice
sdw
Yes
Stuffit
sit
Yes
texte
txt
Yes
TGZ
tgz
Yes
TIFF
tif
Yes
WAV
wav
Yes
Windows Media
asf
Yes
Windows Media
avi
Yes
Windows Media
wmv
Yes
Word
doc
Yes
Word
XML/docx
Yes
xml
xml
Yes
zip
zip
Yes
Add a document type
You can authorise a new document type to be added to GLPI by clicking on Add 
How to add spaces to notification signatures
To add spaces to your signature, you can add HTML characters as shown below:
<p>
This is the 1st line
<br>
This is the 2nd line
</p>
Which URLs should be allowed when using a proxy?
https://services.glpi-network.com
https://github.com
https://gitlab.teclib.com
https://objects.githubusercontent.com
https://release-assets.githubusercontent.com
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