# General setup *** ### How can I get information on API documentation? In order to get help on APIs, you can consult the documentation directly from your instance. To do this, in **`setup`** > **`general`** > **`API`** change the option to **`Yes`** to **`enable API Rest`**. The **`online API documentation`** option will appear. If you get an error message when you click on the documentation, click on **`full access from localhost`** and delete the IPs (or enter the IP of the workstation you are on) in the start and end of IPv4 address range fields. *** ### Do you have a password policy? Yes, for internal accounts only. As external accounts (LDAP, SSO, etc.) depend on a dedicated server, this policy cannot be applied to these accounts. It is possible to request that the password : * requires at least one number, * requires at least one lower case letter, * requires at least one symbol, * be of a minimum length (configurable length), * expires after a set period of time, * is deactivated if the password has not been changed for a certain period of time (configurable time limit), It is also possible to request that an expiry notification be sent to users. *** ### How to disable password reset by e-mail? To disable password reset by e-mail, you need to deactivate the **`Password forget`** notification (**`Setup`** > **`Notifications`** > **`Notifications`**). *** ### Can I increase the password reset time by one day? When you request a password reset from GLPI, you have 24 hours to carry out the reset. This time cannot be changed. If the 24 hours are exceeded, a new request must be made. *** ### How do I put GLPI into maintenance mode? If you have operations to perform that require GLPI to be put into maintenance mode, it is possible to do this in 2 ways: * In CLI (on premise only): in the glpi folder run **`php bin/console maintenance:enable`** (or **`php bin/console maintenance:disable`** to deactivate it) * In WebUI: in the **`setup`** > **`general`** menu **`system`** tab {% hint style="success" %} To override maintenance mode, you can access GLPI by adding **`?skipMaintenance=1`** (**) {% endhint %} *** ### How do I purge the GLPI history? In order not to overload the GLPI database, it is possible to purge the history of certain items: * general * software * financial and administrative information * users * components * all sections (purge all history entries) By default, the "keep all" option is selected. It is possible to keep the history for between 1 and 120 months, either per section or for the whole. {% hint style="info" %} History refers to the **`historical`** tab of a GLPI object. {% endhint %} *** ### What are locks used for? Locks are used to prevent certain information from being modified. {% hint style="success" %} You don't want the user field to be modified during automatic inventory feedback. {% endhint %} In this case, you need to activate the locks in **`Setup`** > **`General`** > **`General setup`**. Select U**`se locks`** and select the **`profile to be used when locking items`** and the **`types of object to lock`**. To lock a field, simply change it manually. Only the profile you have set up will be able to lock and unlock fields. To unlock them, go to the **`lock`** field of the item in question. A padlock ![Alt text](https://3250947132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSvoJ3lioglS2UZLcWWyP%2Fuploads%2Fgit-blob-4263190c3bb0385939741edd509ef33cca3cbba6%2Flock.png?alt=media) will appear when information is locked. *** ### Is it possible to set up working days for support? Yes, in **`Setup`** > **`General`** tab **`Assistance`** you can set up working days in the **`Planning work days`** field. *** ### How do I change my GLPI theme? There are several ways to change the theme: * For individual use: go to **`user settings`** (top right) then in the **`personalization`** tab you can choose the **`color palette`** that suits you. * For a global setting: go to **`setup`** > **`general`** > **`default values`**. You can choose the colour palette that suits you and will be applied to all users. You can also modify the CSS by entity. Go to **`administration`** > **`entities`**, select the entity you want, then **`UI customization`**. Indicate **`Yes`** in the **`enable CSS customization`** field and paste your CSS code in the dedicated area. *** ### Can I customise my instance's logo and theme? You can do this by downloading the **`Branding`** plugin (available on Cloud instances or with a "basic" subscription). Custom palette is available on GLPI 11 only. *** ### How do I assign a default language for all users? To change the default language, go to **`Setup`** > **`General`** > **`Default values`**. A **`default language`** field is available in the **`personalization`** section. This change is valid for all users. {% hint style="info" %} Users will still be able to change their language if they wish from their profile. {% endhint %} *** ### How do I retrieve my instance's UUID? Valid for on-premise instances only: In **`Setup`** > **`General`** click on **`See what would be sent`**. This is the 1st value that will appear: ``` "glpi": { "uuid": "hQ6ZuLpydjmaTuUCqnaqE6tTdsksio84sdfV8Kb1", "version": "10.0.18", } ``` *** ### How can I increase the number of search results per page? In **`Setup`** > **`General`** > **`General setup`**, adjust the **`Default search results limit (page)`** as desired. *** ### How can I deactivate the global search? In **`Setup`**> **`General`** > **`General configuration`**, put **`No`** to **`Global search`**. *** ### Can I activate/deactivate the option to **"remember me"\`**? In **`Setup`**> **`General`** > **`General configuration`**, at the bottom of the screen, click on deactivate or indicate in days the possible retention of the identifier. *** ### Can I configure closing days? It is possible to configure closing days (public holidays) from **`Setup`**> **`Titles`**, enter **`Closing`** and click on **`Closing periods`**. A procedure is [available](https://app.gitbook.com/s/sGALtnzA2IROeldmXKt5/readme-1/calendar) to help you set them up. *** ### Can I increase the password reset time to one day? When you request a password reset from GLPI, you have 24 hours to reset your password. This time cannot be changed. If the 24 hours are exceeded, a new request must be made. A procedure is [available](https://app.gitbook.com/s/sGALtnzA2IROeldmXKt5/readme-1/calendar) to help you set them up. *** ### Can we synchronize a calendar with GLPI? GLPI integrates a CalDAV server, which allows sharing of a GLPI calendar externally. It is also possible to modify it from both places. It's native via the link I provided previously. * To do this, go to **`Assistance`** > **`Planning`** * Click on * Then click on **`Copy CalDAV URL to clipboard`** * Paste this link into your email tool
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Copying a link from an external email to GLPI (Outlook calendar type) is not native. You must use a third-party tool (outside the scope of Teclib) such as . *** ### How can I avoid importing duplicates into GLPI? If you don't want 2 items to have the same serial number, or 2 users to have the same ID, field uniqueness will help you avoid these duplicates. To configure it, you can follow this [procedure](https://app.gitbook.com/s/sGALtnzA2IROeldmXKt5/readme-1/field_unicity). *** ### What types of documents/extentions can be uploaded to GLPI? From **`Setup`** > **`Dropdowns`** > **`Document types`** you can manage the types of documents authorised to be uploaded to GLPI:
Type of documents | Name | Extension | Authorised by default | | ---------------------------------- | --------- | --------------------- | | Adobe Illustrator | ai | Yes | | AIFF | aiff | Yes | | BMP | bmp | Yes | | BZip | bz2 | Yes | | Cheader | h | Yes | | Csource | c | Yes | | Comma-Separated Values | csv | Yes | | Debian | deb | Yes | | DjVu | djvu | Yes | | DVI | dvi | Yes | | Excel | xls | Yes | | Excel | XML/xlsx | Yes | | Flash | swf | Yes | | GIF | gif | Yes | | GIMP multi-layer | xcf | Yes | | GZ | gz | Yes | | HTML | html | Yes | | JPEG | jpg | Yes | | JPEG | jpeg | Yes | | JSON file | json | Yes | | LaTeX | tex | Yes | | Midi | mid | Yes | | MNG | mng | Yes | | MP3 | mp3 | Yes | | MPEG | mpg | Yes | | Oasis Open Office Base | odb | Yes | | Oasis Open Office Calc | ods | Yes | | Oasis Open Office Calc Template | ots | Yes | | Oasis Open Office Chart | odc | Yes | | Oasis Open Office Draw | odg | Yes | | Oasis Open Office Draw Template | otg | Yes | | Oasis Open Office HTML | oth | Yes | | Oasis Open Office Image | odi | Yes | | Oasis Open Office Impress | odp | Yes | | Oasis Open Office Impress Template | otp | Yes | | Oasis Open Office Math | odf | Yes | | Oasis Open Office Writer | odt | Yes | | Oasis Open Office Writer Master | odm | Yes | | Oasis Open Office Writer Template | ott | Yes | | Ogg Vorbis | ogg | Yes | | OpenOffice | sxw | Yes | | OpenOffice Calc | sxc | Yes | | OpenOffice Impress | sxi | Yes | | Pascal | pas | Yes | | PDF | pdf | Yes | | Photoshop | psd | Yes | | PNG | png | Yes | | PostScript | eps | Yes | | PostScript | ps | Yes | | PowerPoint | ppt | Yes | | PowerPoint | XML/pptx | Yes | | QuickTime | mov | Yes | | QuickTime | question | Yes | | RealAudio | ra | Yes | | RealAudio | ram | Yes | | RealAudio | rm | Yes | | RedHat/Mandrake/SuSE | rpm | Yes | | RTF | rtf | Yes | | Scalable Vector Graphics | svg | Yes | | StarOffice | sdd | Yes | | StarOffice | sdw | Yes | | Stuffit | sit | Yes | | texte | txt | Yes | | TGZ | tgz | Yes | | TIFF | tif | Yes | | WAV | wav | Yes | | Windows Media | asf | Yes | | Windows Media | avi | Yes | | Windows Media | wmv | Yes | | Word | doc | Yes | | Word | XML/docx | Yes | | xml | xml | Yes | | zip | zip | Yes |
{% hint style="success" %} **Add a document type** You can authorise a new document type to be added to GLPI by clicking on **`Add`** {% endhint %} *** ### How to add spaces to notification signatures To add spaces to your signature, you can add HTML characters as shown below: `

`\ `This is the 1st line`\ `
`\ `This is the 2nd line`\ `

` *** ### Which URLs should be allowed when using a proxy? * * * * *