> For the complete documentation index, see [llms.txt](https://help.glpi-project.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.glpi-project.org/faq/glpi/problems.md). # Problems *** ### What is a problem? A Problem is the cause of one or more potential incidents and can generally be identified because one or more incidents have the same symptoms. In GLPI, The Problem allows you to inform, assign and plan, etc., actions or decisions. Problems are accessible in `Assistance` > `Problems`. *** ### How do I create a problem? A problem object can be created : * from the ticket form * in the Problem tab * or directly from the **`Assistance` > `Problems`** menu. The problem creation form is very similar to the ticket creation form and shares many of the same concepts: Requestor, Observer, Assigned to, Status, Urgency, Impact, Priority, Category. *** ### Can I use the receiver for problems? No, only tickets can be used by the receiver. *** ### Can I customise problem notifications? Yes, in the same way as tickets, Problems notifications can be customised. Go to **`Setup > Notifications > Notification templates`**. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.glpi-project.org/faq/glpi/problems.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.