# Tasks

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### What is a task?

Tasks in GLPI are used to materialise an action to be carried out or a decision to be made within a **Tickets / Problems / Changes**. The main idea of this object is therefore planning.

{% hint style="success" %}
**Example**

Create a task to schedule the update of the file server in non-production.
{% endhint %}

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### How do I create a task?

When a ticket is open and requires a particular action, you can create a task to plan the action in question. Enter the ticket which requires a task to be created. Click on **`response > create a task`** (or create a task directly, depending on how your interface is set up).

You can define several criteria here:

* the content of the task
* insert a task template
* associate a task category
* make it public or private
* schedule the task
* specify a duration
* the technician who will be responsible for carrying out the task (and who will appear in the GLPI calendar)
* Create a reminder

To help you set up your task, you can follow this [guide](https://app.gitbook.com/s/sGALtnzA2IROeldmXKt5/helpdesk/add_task)

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### How can I Limit the schedules for planning?

To ensure that you do not schedule a task outside office hours, it is possible to set availability times. In **`Setup`** > **`General`** > **`Assistance`** set the desired times in **`Limit of the schedules for planning`**. If you schedule a task outside these hours, a message will warn you that it is scheduled for non-working hours.

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### Can I add a Microsoft365 calendar to my schedule ?

GLPI allows an external calendar to be displayed in the schedule, via the button located at the top of the list of displayed calendars **`Assistance`** > **`Planning`**. This only displays events from this calendar in the "planning" view (no notifications or modifications are possible from GLPI, etc.).

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### What is the difference between the ‘Date’ field and the ‘Start date’ field?

The fields in the bottom box are linked to the schedule, as it is possible to create a task without scheduling it. These fields are therefore optional. However, if a task is scheduled, the values will be identical.

![alt text](https://3250947132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSvoJ3lioglS2UZLcWWyP%2Fuploads%2Fgit-blob-d218bdffbe15a4b2923a15b6500641deeba32527%2Ftask-1.png?alt=media)