A webhook can send notifications to an instant messenger. You can then follow the arrival of tickets via this channel.
Which messaging services are supported?
The messsageries supported are :
Mattermost,
Microsoft Teams,
Rocket.Chat,
Slack,
Telegram.
Why am I not receiving the notification in the desired channel?
This may be due to several factors:
Check that your application is correctly configured on the provider side
Check in the recipient tab of each notification (new ticket, new follow-up, etc.) that your webhook is present.
Check that there are no items in your queue
Can I customise webhook notifications?
Yes, in setup > notifications > notification templates. Click on add and create your template. Then in setup > notifications > notifications, choose which notification you want to associate your new template with. In the template tab, click on add a template and select the template you created earlier.
