# Collaborative tools

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### How do I add a webhook?

A procedure is [available here](https://app.gitbook.com/s/uUCcURk2xlvtpVGbiRZf/plugin-glpi-network/collaborative-tools) to help you.

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### What is a Webhook?

A webhook can send notifications to an instant messenger. You can then follow the arrival of tickets via this channel.

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### Which messaging services are supported?

The messsageries supported are :

* <img src="https://3250947132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSvoJ3lioglS2UZLcWWyP%2Fuploads%2F66OLSFgmc07MuOwYIJ5x%2FMattermost.svg?alt=media&#x26;token=8c891098-bd8a-4761-9fae-e570aa561f89" alt="Alt text" data-size="line"> **Mattermost**,
* <img src="https://3250947132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSvoJ3lioglS2UZLcWWyP%2Fuploads%2FqkMGoWzS3HhQHTCEapeL%2FTeams.svg?alt=media&#x26;token=f4d91ef9-9457-41bd-942c-1c555fe3df61" alt="Alt text" data-size="line"> **Microsoft Teams**,
* <img src="https://3250947132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSvoJ3lioglS2UZLcWWyP%2Fuploads%2Fic32aqJJlNHJe5amO5ML%2FRocket.svg?alt=media&#x26;token=fa2a71c0-c10c-4f49-b88d-78e30e17f313" alt="Alt text" data-size="line"> **Rocket.Chat**,
* <img src="https://3250947132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSvoJ3lioglS2UZLcWWyP%2Fuploads%2FJqckR9g87yZstClx3z70%2FSlack.svg?alt=media&#x26;token=e447c6c9-5635-422a-9a2a-6c4d2949ab9c" alt="Alt text" data-size="line"> **Slack**,
* <img src="https://3250947132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSvoJ3lioglS2UZLcWWyP%2Fuploads%2FkHyKXMv8nW0HTqescVNc%2FTelegram.svg?alt=media&#x26;token=621afd4b-67de-450d-a195-19bba76bf519" alt="Alt text" data-size="line"> **Telegram**.

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### Why am I not receiving the notification in the desired channel?

This may be due to several factors:

* Check that your application is correctly configured on the provider side
* Check in the recipient tab of each notification (new ticket, new follow-up, etc.) that your webhook is present.
* Check that there are no items in your queue

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### Can I customise webhook notifications?

Yes, in **`setup`** > **`notifications`** > **`notification templates`**. Click on add and create your template. Then in **`setup`** > **`notifications`** > **`notifications`**, choose which notification you want to associate your new template with. In the template tab, click on **`add a template`** and select the template you created earlier.