# Collaborative tools

***

### How do I add a webhook?

A procedure is [available here](https://app.gitbook.com/s/uUCcURk2xlvtpVGbiRZf/plugin-glpi-network/collaborative-tools) to help you.

***

### What is a Webhook?

A webhook can send notifications to an instant messenger. You can then follow the arrival of tickets via this channel.

***

### Which messaging services are supported?

The messsageries supported are :

* <img src="https://3250947132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSvoJ3lioglS2UZLcWWyP%2Fuploads%2F66OLSFgmc07MuOwYIJ5x%2FMattermost.svg?alt=media&#x26;token=8c891098-bd8a-4761-9fae-e570aa561f89" alt="Alt text" data-size="line"> **Mattermost**,
* <img src="https://3250947132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSvoJ3lioglS2UZLcWWyP%2Fuploads%2FqkMGoWzS3HhQHTCEapeL%2FTeams.svg?alt=media&#x26;token=f4d91ef9-9457-41bd-942c-1c555fe3df61" alt="Alt text" data-size="line"> **Microsoft Teams**,
* <img src="https://3250947132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSvoJ3lioglS2UZLcWWyP%2Fuploads%2Fic32aqJJlNHJe5amO5ML%2FRocket.svg?alt=media&#x26;token=fa2a71c0-c10c-4f49-b88d-78e30e17f313" alt="Alt text" data-size="line"> **Rocket.Chat**,
* <img src="https://3250947132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSvoJ3lioglS2UZLcWWyP%2Fuploads%2FJqckR9g87yZstClx3z70%2FSlack.svg?alt=media&#x26;token=e447c6c9-5635-422a-9a2a-6c4d2949ab9c" alt="Alt text" data-size="line"> **Slack**,
* <img src="https://3250947132-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSvoJ3lioglS2UZLcWWyP%2Fuploads%2FkHyKXMv8nW0HTqescVNc%2FTelegram.svg?alt=media&#x26;token=621afd4b-67de-450d-a195-19bba76bf519" alt="Alt text" data-size="line"> **Telegram**.

***

### Why am I not receiving the notification in the desired channel?

This may be due to several factors:

* Check that your application is correctly configured on the provider side
* Check in the recipient tab of each notification (new ticket, new follow-up, etc.) that your webhook is present.
* Check that there are no items in your queue

***

### Can I customise webhook notifications?

Yes, in **`setup`** > **`notifications`** > **`notification templates`**. Click on add and create your template. Then in **`setup`** > **`notifications`** > **`notifications`**, choose which notification you want to associate your new template with. In the template tab, click on **`add a template`** and select the template you created earlier.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.glpi-project.org/faq/plugins/collaborative-tools.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.