> For the complete documentation index, see [llms.txt](https://help.glpi-project.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.glpi-project.org/faq/plugins/credit.md). # Credit *** ### How do I install and configure credit? This [procedure ](/doc-plugins/plugins-glpi/credit.md)will help you set up credit. *** ### What is Credit used for? Credit allows you to declare and monitor your customers' credit consumption. You can create credit books to be deducted according to your needs (monitoring, solutions, tasks). *** ### Can I delete credit that has already been deducted? Yes, simply go to the relevant ticket and delete the credit you wish to delete. It will be reinstated in the credit book. *** ### Can I adjust a credit after it has been deducted? Yes, you can adjust the number of credits even after the ticket has been closed. All you have to do is go to the ticket concerned and from the **`credit`** tab, increase or decrease the number of credits. *** ### Where can I find my credits? Credits can be viewed from the entity on which they were created. *** ### Can I prohibit or authorise over-consumption? Yes, you just need to indicate this in the corresponding field when you create the credit (which can be modified later if necessary). *** ### Can I set an expiry date? Yes, you just need to enter it in the relevant field when you create the credit (it can be changed later if required). *** ### What types of action can be submitted for credit? Credit can be given for tickets on the following actions: * Follow-up * Solution * Tasks *** ### Can recurring tickets be credited? No, only single tickets can be credited, as human action is required to settle them. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.glpi-project.org/faq/plugins/credit.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.