# Escalade *** ### How do I set up escalade? A [procedure ](/doc-plugins/plugins-glpi/escalade.md)is available to guide you through setting up the plugin. *** ### Why do I only see groups from escalade and not technicians? The Escalade plugin aims to simplify the ticket escalation process. It adds a graphical history for affected groups. Only groups are affected by the escalation plugin. *** ### Why do some of the fields I've set up not work? This may be due to other installed plugins such as "behaviours". Deactivate this plugin to check that one doesn't interfere with the behaviour of the other. *** ### Can I delete old groups when adding a new one? Yes, this is possible via the plugin settings **`setup`** > **`plugins`** > **`escalade`** > *** ### Can I keep a history of my groups when climbing? Yes, if you have chosen to delete the old groups when adding a new one, it is possible to keep a visual history of the different groups that have been assigned to the ticket. This is done from the plugin **`setup`** > **`plugins`** > **`escalade`** > *** ### Can the ticket be reassigned to the initial group? Yes, if you have chosen to delete the old groups from the addition of a new one, it is possible to reassign **a ticket that has been resolved** so that it is automatically forwarded to the intial group. (In the case of an N1 and N2 technical service relationship, for example. The N2 handles the ticket and the N1 takes care of getting back to the customer once the ticket has been resolved and retransmitted in its workflow). *** ### Can I delete technicians during an escalation? Yes, this can be set from the plugin **`setup`** > **`plugins`** > **`escalade`** > *** ### Can the technician's group be assigned when it is assigned unitarily? Yes, this can be set from the plugin **`setup`** > **`plugins`** > **`escalade`** > There are several possibilities: * when creating and/or modifying a ticket * Take the technician's 1st group or last group *** ### Can I prevent people from deleting a ticket? Yes, this can be set from the plugin **`setup`** > **`plugins`** > **`escalade`** > ![Alt text](/files/oVJF4NixjyNtg7DNiAtz) *** ### Can we prohibit escalation to specific groups? Yes, thanks to the group filter. You can also allow escalation from one group to another. The settings must be correct to ensure that the plugin works properly. Please refer to the [documentation ](/doc-plugins/plugins-glpi/escalade.md#setting-up-filtering)to ensure that the groups are configured correctly. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.glpi-project.org/faq/plugins/escalade.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.