> For the complete documentation index, see [llms.txt](https://help.glpi-project.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.glpi-project.org/faq/plugins/gdpr-tools.md). # GDPR Tools *** {% embed url="" %} *** ### How do I install **`GDPR tools`**? A [procedure ](/doc-plugins/plugin-glpi-network/gdpr.md)is available to help you install the plugin. *** ### What is the purpose of GDPR Tools? RGPD Tools allows you to clean up information or delete users who are inactive in order to comply with the RGPD rule. *** ### What does inactive mean from the plugin's point of view? ***Inactive*** means all accounts marked **no** to **active**. *** ### What is the difference between **`clean`** and **`delete`**? * **Clean** : the user's data is deleted and the user is moved to the recycle bin. * **Deletion** : The user is permanently deleted, it does not go through the recycle bin. {% hint style="danger" %} **Warning** Deletion is definitive, the user cannot be recovered. {% endhint %} *** ### Is a filter possible? Yes, 3 options are available. You can delete or clean up : * all inactive users, * all inactive users with no ongoing tickets, * all inactive users with no tickets. *** ### Why are users not being cleaned/deleted despite the plugin being configured? The plugin can only work if the **`cleaninactiveuser`** automatic action is active and correctly configured. You can find it in ti-settings:**`configuration`** > **`automatic actions`** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.glpi-project.org/faq/plugins/gdpr-tools.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.