Unread messages

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How to configure unread?

A procedure is available to help you install the plugin.

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What is the unread feature?

Thanks to unread you will no longer miss a single message from GLPI. When new activity takes place on your instance, a will appear to inform you that a new unread notification is available.

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What is the difference between Per user helpdesk;shared central and Per user

• Per user helpdesk;shared central: users with the self-service profile will be notified of tickets of which they are the requesters. The technicians, for their part, will share the notifications. If a notification is read, it will be marked read for all other technicians.

• By user: each user will have access to their own notification queue including those of their group and their individual assignments.

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Can we have unread message behavior from one entity to another?

Yes. This can be configured in administration > entities. Choose the entity that suits you and make the necessary settings in the unread tab.