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  1. Helpdesk

Add an external planning

PreviousCreating ITIL CategoryNextManaging problems

Last updated 2 months ago

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It is possible, in GLPI, to add an external calendar so that the events of a diary can go up in GLPI (personal calendar of the diary Google, Microsoft, etc. of a technician for example). This avoids the need to schedule an intervention when the technician is already scheduled for another task but does not appear to be busy in the GLPI schedule.

It is possible to integrate any calendar that can be shared in .ics.

Bi-directional calendar

At this time, it is not possible to obtain bi-directonnality of calendars. You cannot add an event to the GLPI calendar that will then be reflected in the technician's external calendar (Google, Microsoft, etc.).

Google

To integrate Google calendar into GLPI, it must be public:

  • From your calendar, click on in the top right-hand corner.

  • Then Settings.

  • In Settings for my calendar, click on the calendar concerned

  • In Access permissions for events, click on Make available to public.

  • In Integrate calendar, copy the URL from Public address in iCal format.

Microsoft

To integrate a calendar from Microsoft, you need to publish it. Cela rend le calendrier public. You can then choose which information will be visible.

  • Go to settings at top right

  • From your mailbox (Web version here), go to calendar

  • Then Calendar

  • And then Shared calendars.

  • In the box Publish a calendar, select the calendar concerned

  • Choose the type of permissions

  • Cliquez sur Publish

  • 2 links will appear, copy the ICS link

Setup GLPI

  • From Assitance > Planning

  • Click in the Schedules box

  • Add the necessary information, remembering to paste the link from your schedule that you copied earlier

  • Click on Add

Your calendar events are now visible in the GLPI schedule

Then go to the chapter

Then go to the

Setup GLPI
Setup GLPI
public agenda
public shared
publish calendar
copy the ICS link
add calendar
event calendar