> For the complete documentation index, see [llms.txt](https://help.glpi-project.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.glpi-project.org/tutorials/receivers/collect_mails_from_gmail.md).

# Collect emails from Gmail

If you want to collect emails from a Gmail mailbox to transform them into GLPI tickets, here are the instructions.

## Google account

You need to generate an application password from your Google account so that you can transform your e-mails into tickets from the collector.

Follow the procedure below to generate a GLPI-specific password from the account that will use IMAP services via the collector.

<https://support.google.com/accounts/answer/185833?hl=fr>

## Configure Gmail

IMAP must be allowed in your email settings

**`Settings`** > **`Forwarding and POP/IMAP`** > **`IMAP access`** > **`Enable IMAP`** > **`Save changes`**

## Configured GLPI

In your Collector, you must enter your IMAP authentication parameters. Google provides authentication settings to enter on third-party applications [here](https://support.google.com/mail/answer/7126229?hl=en#zippy=%2C%C3%A9tape-modifier-les-param%C3%A8tres-smtp-et-les-autres-param%C3%A8tres-dans-votre-client-de-messagerie).

You can find the generic configuration of a collector [here](/tutorials/receivers/collect_and_convert_mail_into_tickets.md).


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