Collect emails from Gmail

If you want to collect emails from a Gmail mailbox to transform them into GLPI tickets, here are the instructions.

Google account

You need to generate an application password from your Google account so that you can transform your e-mails into tickets from the collector.

Follow the procedure below to generate a GLPI-specific password from the account that will use IMAP services via the collector.

https://support.google.com/accounts/answer/185833?hl=fr

Configure Gmail

IMAP must be allowed in your email settings

Settings -> Forwarding and POP/IMAP -> IMAP access> Enable IMAP -> Save changes

Configured GLPI

In your Collector, you must enter your IMAP authentication parameters. Google provides authentication settings to enter on third-party applications here.

You can find the generic configuration of a collector here.