# Collect emails from Gmail If you want to collect emails from a Gmail mailbox to transform them into GLPI tickets, here are the instructions. ## Google account You need to generate an application password from your Google account so that you can transform your e-mails into tickets from the collector. Follow the procedure below to generate a GLPI-specific password from the account that will use IMAP services via the collector. ## Configure Gmail IMAP must be allowed in your email settings **`Settings`** > **`Forwarding and POP/IMAP`** > **`IMAP access`** > **`Enable IMAP`** > **`Save changes`** ## Configured GLPI In your Collector, you must enter your IMAP authentication parameters. Google provides authentication settings to enter on third-party applications [here](https://support.google.com/mail/answer/7126229?hl=en#zippy=%2C%C3%A9tape-modifier-les-param%C3%A8tres-smtp-et-les-autres-param%C3%A8tres-dans-votre-client-de-messagerie). You can find the generic configuration of a collector [here](https://help.glpi-project.org/tutorials/receivers/collect_and_convert_mail_into_tickets). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.glpi-project.org/tutorials/receivers/collect_mails_from_gmail.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.