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Native inventory vs GLPI Inventory
Understanding the differences and complementarities between native inventory and GLPI Inventory

How to activate the GLPI Agent Toolbox
The GLPI Agent Toolbox enables a variety of tools efficiently manage network inventory scans.

How to Perform Remote Inventory of Windows in GLPI Using WinRM
Learn how to use the GLPI Agent Toolbox to run a remote inventory of Windows devices in GLPI without installing agents on every machine using WinRM (Windows Remote Management)

Find what you need fast on GLPI with Saved Searches
Efficiency is everything in IT support, and GLPI makes it easy to access critical information in just a few clicks!

Understand how SLA works with business hours in GLPI
You set up an SLA to resolve tickets in 4 hours—but what happens when a request comes in after business hours or on a public holiday?

Stop Wasting Time! Automate SLA Assignment in GLPI Fast
SLAs are only effective if they’re correctly applied—manually setting them every time is risky and time-consuming. But what if GLPI could do it for you?
With Business Rules, you can automatically assign the right SLA to every ticket, based on urgency, category, location, and more!

Stop Escalating Tickets Manually in GLPI !
SLAs are tools that service teams and clients use to agree with quality levels of services. At the same time, SLAs are like living things.
With Escalation Levels in GLPI, your team can focus on top priority tickets, and let the tool do the complex parts of organizing all of these queues.
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