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| How to build your first GLPI service catalog from scratch | Stop using GLPI as just a helpdesk. In this step-by-step tutorial, learn how to build a complete GLPI service catalog from scratch — with custom forms, SLAs, and a clean self-service portal. There’s no need of plugins or coding. | https://www.youtube.com/watch?v=dnNl41VRz_s | build-services-catalog.jpg |
| Are you managing your IT assets, or are they managing you? | Discover how to automate preventive maintenance in GLPI to extend asset lifespan and boost ROI, from IT infrastructure to non-IT fleets like transport trucks. | https://www.youtube.com/watch?v=KKn8Ws8Ec4c | managing-asset.jpg |
| Understand and install the Plugin Carbon for GLPI | Découvrez comment GLPI s'intègre à Boavizta et Electricity Maps pour automatiser le suivi carbone et générer des métriques CO2e exploitables, directement à partir de votre CMDB. | https://www.youtube.com/watch?v=R-QLlqJQmSw | install-carbon.jpg |
| Why Task Tracking in GLPI Matters | Without task management and time tracking, complex server migrations look no different than simple password resets on management reports. Logging tasks makes your team's real capacity visible and provides the data needed to justify new IT investments. | https://www.youtube.com/watch?v=7s1xB4i2Lsg | service-management.jpg |
| How to safely update GLPI on Docker without data loss! | Updating GLPI doesn't have to be risky—with Docker Compose, it takes under 3 minutes with zero data loss. Learn how to pin version tags, protect your database using volumes, and safely run the update and migration commands. | https://www.youtube.com/watch?v=mpo7c-5jBEA | update-glpi-docker.jpg |
| Stop Wasting Budget: How to track software licenses in GLPI | Installing software isn't enough—you need to know what it costs. Learn how to track licenses, link them to budgets, and assign them to computers in GLPI to prove ROI and calculate Total Cost of Ownership (TCO) for leadership. | https://www.youtube.com/watch?v=iiNcTFwncwA | licence.jpg |
| Migrate to GLPI 11 | Follow the steps to migrate easily and smoothly to GLPI. Follow Arthur step by step to ensure a seamless migration to GLPI 11 and the Formcreator and Generic Objects plugins, now integrated into the GLPI core. | https://www.youtube.com/watch?v=TR-NRIErTP8 | upgrade-GLPI11.jpg |
| See what's connected where - DCIM on GLPI | Learn how to model network devices, map physical ports, and monitor real-time rack capacity in GLPI. Define power, weight, and port limits to avoid server room overloads and consolidate your IT management stack. | https://www.youtube.com/watch?v=QcCmI7Yt2II | dcim.jpg |
| Unlock True Dashboard Power with GLPI’s Advanced Dashboards Plugin | Need custom SLAs, asset metrics, or unique organizational insights beyond GLPI’s native dashboards? The Advanced Dashboards plugin lets SQL-savvy admins extract ITSM data and build tailored visual reports (available on GLPI Network Cloud, Standard, or above). | https://www.youtube.com/watch?v=zbSOzhQzuQA | advanced-dashboard.jpg |
| How to run GLPI with Docker: easy setup | Ready to deploy GLPI in containers? This video guides you step-by-step through the installation of GLPI using official Docker images, which are ideal for both testing and production deployment. | https://www.youtube.com/watch?v=XhjlU2JzSQE | install-docker.jpg |
| How Much Does Digital Services Pollute? Meet the GLPI Carbon Plugin | IT accounts for 3–4% of global emissions, yet most of it goes unmeasured. The GLPI Carbon Plugin leverages your inventory data alongside Boavizta and Electricity Maps APIs to track lifecycle emissions, optimize investments, and drive sustainable IT—because what gets measured gets changed. | https://www.youtube.com/watch?v=w2UBjLtxcig | carbon.jpg |
| The GLPI Trick for Putting Tickets on Hold And Solve Tickets Automatically | GLPI’s Pending Reasons feature pauses SLA timers and automates user reminders, eliminating manual follow-ups and auto-closing idle tickets. It keeps your support queue clean, preserves SLA compliance, and lets technicians focus on active issues. | https://www.youtube.com/watch?v=zBJXuq61ckA | pending-reasons.jpg |
| How to Create Categories in GLPI | La maîtrise des catégories de tickets dans GLPI fluidifie la gestion des services en associant modèles, articles de la base de connaissances et workflows aux incidents, demandes ou changements. Offrez aux utilisateurs finaux une expérience de support plus rapide et plus intelligente. | https://www.youtube.com/watch?v=5Y9r6F90FMI | create-categories.jpg |
| The Tricks to a Great Communication Plan - Followup Templates in GLPI | GLPI follow-up templates use TWIG variables, KB links, and Pending Reasons to automate dynamic, professional ticket updates. They reduce manual work, maintain SLA compliance, and deliver consistent, personalized user communication with zero extra effort. | https://www.youtube.com/watch?v=nR_M1ca_qWA | templates.jpg |
| How to Update GLPI | Whether you’re setting up GLPI for the first time or updating to a new version, the process follows the same reliable steps — and this video walks you through them using official best practices from the GLPI Help Center. | https://youtu.be/2E8T7C7XTJA | glpi-update.png |
| Create ticket templates and let GLPI work for you. | Repetitive, vague tickets turn every support request into a time-wasting investigation. Without clear categories or urgency levels, IT teams waste valuable hours chasing basic details instead of solving actual problems. | https://www.youtube.com/watch?v=-lxPd28HErs | understand-templates.jpg |
| Stop Escalating Tickets Manually in GLPI ! | SLAs are tools that service teams and clients use to agree with quality levels of services. At the same time, SLAs are like living things. With Escalation Levels in GLPI, your team can focus on top priority tickets, and let the tool do the complex parts of organizing all of these queues. | https://youtu.be/TkfzanEc4P4?si=AKEZmHbGoKvQlSwD | Stop Escalating Tickets Manually in GLPI !.webp |
| Stop Wasting Time! Automate SLA Assignment in GLPI Fast | SLAs are only effective if they’re correctly applied—manually setting them every time is risky and time-consuming. But what if GLPI could do it for you? With Business Rules, you can automatically assign the right SLA to every ticket, based on urgency, category, location, and more! | https://youtu.be/svxTmFZpAa4 | Stop Wasting Time! Automate SLA Assignment in GLPI Fast.webp |
| Understand how SLA works with business hours in GLPI | You set up an SLA to resolve tickets in 4 hours—but what happens when a request comes in after business hours or on a public holiday? | https://youtu.be/RFrMvnmSNUs | SLA.jpg |
| How to Perform Remote Inventory of Windows in GLPI Using WinRM | Learn how to use the GLPI Agent Toolbox to run a remote inventory of Windows devices in GLPI without installing agents on every machine using WinRM (Windows Remote Management) | https://youtu.be/LmXwOJC2h_U | winrm.jpg |
| Find what you need fast on GLPI with Saved Searches | Efficiency is everything in IT support, and GLPI makes it easy to access critical information in just a few clicks! | https://youtu.be/usV0WY3S0qE | saved_searches.jpg |
| 5 Practices to Maintain Client Satisfaction When Using Pending Pickets in GLPI | Poorly managed pending tickets drive over 60% of SLA breaches and hurt client trust. Discover best practices for handling pending status clear, automated workflows to keep communication transparent, protect SLA compliance, and boost customer satisfaction. | https://www.youtube.com/watch?v=WIAOUtzrNGE | 5-practices.jpg |
| How to save the support team time using templates in GLPI | Since version 10, GLPI has allowed the use of Twig variables in follow-up, task, and solution templates. But what is the purpose of this? | https://www.youtube.com/watch?v=eMvssYNAQtg | templates-support.jpg |
| How GLPI Helps You Keep Updated With Critical News and Updates | Instead of using external tools, use GLPI’s built-in RSS reader to consolidate news and share custom feeds directly with specific users, groups, or entities across your organization. | https://www.youtube.com/watch?v=4CONhCQYwsM | news.jpg |
| How Tags may be useful when using GLPI | The Tags plugin lets you group any related GLPI objects—from projects and clients to statuses—adding a flexible layer of categorization beyond default options to streamline workflows and locate assets instantly. | https://www.youtube.com/watch?v=r3Ydl6H1Gvg | tags.jpg |
| Streamlining asset management: automating transfers in GLPI | Automate GLPI asset transfers using business rules (names, IPs, tags) to save time, reduce errors, and maintain a standardized, accurate inventory. | https://www.youtube.com/watch?v=mo-zhLowPKc | automatic-transfer.jpg |
| Unlocking the power of impact analysis with GLPI | GLPI’s asset management maps interdependencies between IT and non-IT assets to power accurate impact analysis. By visualizing these connections, organizations can predict the blast radius of incidents, assess the risk of service changes, and maintain a fully mapped, resilient inventory. | https://www.youtube.com/watch?v=OnoC5RbNOTg | impact-analysis.jpg |
| Install GLPI | How to install GLPI on an Ubuntu Server? | https://www.youtube.com/watch?v=Dc0dy1Z6MyM | install_glpi.jpg |
| Remote inventory | How to set up your remote inventory using GLPI Inventory and the GLPI agent | https://youtu.be/mM45fIim-SY | remote_inventory.jpg |
| SCIM & SSO | Provision your users with SCIM and use OAuth SSO to authenticate them | https://youtu.be/x8PXY1XOdvE | scim_sso.jpg |
| Custom GLPI | Customise your instance to your image with Branding | https://youtu.be/vLQN2chltzQ | branding.jpg |
| Improve multilingual support in GLPI with the "Translate" plugin. | Communication is about how your message is perceived—and GLPI’s new Translate plugin bridges the final language gap. It automatically translates user-generated ticket timeline items, like tasks and follow-ups, removing manual copy-pasting to deliver a fully multilingual ITSM experience. | https://www.youtube.com/watch?v=IvoI9FCR6a8 | translate.jpg |
| Native inventory vs GLPI Inventory | Understanding the differences and complementarities between native inventory and GLPI Inventory | https://youtu.be/5qohDUvhCAI | glpi_inventory.jpg |
| How to activate the GLPI Agent Toolbox | The GLPI Agent Toolbox enables a variety of tools efficiently manage network inventory scans. | https://youtu.be/xNfqKTp9LN8 | toolbox.jpg |
