What is a problem?

A Problem is the cause of one or more potential incidents and can generally be identified because one or more incidents have the same symptoms. In GLPI, The Problem allows you to inform, assign and plan, etc., actions or decisions. Problems are accessible in Assistance > Problems.

How do I create a problem?

A problem object can be created :

• from the ticket form

• in the Problem tab

• or directly from the Assistance > Problems menu.

The problem creation form is very similar to the ticket creation form and shares many of the same concepts: Requestor, Observer, Assigned to, Status, Urgency, Impact, Priority, Category.

Can I use the receiver for problems?

No, only tickets can be used by the receiver.

Can I customise problem notifications?

Yes, in the same way as tickets, Problems notifications can be customised. Go to Setup > Notifications > Notification templates.

What is a licence from a GLPI perspective?

In this article, we will discover Management module and the different objects it contains.

GLPI allows you to manage the licenses of your software deployed on your fleet.

The License object is linked to Software object in your inventory. To be able to manage licenses, it is necessary to establish the process of inventory for your fleet.

You can define information related to license, for example:

• status

• software version

• editor

• expiration date

• on which workstation is it installed

What advantages gives you this feature:

• centralisation of information

• planning renewals

• issue alerts (version changed on a workstation or the number of licenses becomes insufficient)

Is it possible to assign a licence to a user?

At time, (GLPI 10.0.10), only software can benefit from the allocation of a license.

How can I check which computer has a licence?

In Management > Licences > Items tab, you can check on which computer the software requiring a licence is installed.

Can I be alerted when a licence expires?

An automatic action software can be set so that a notification is sent to you when a licence expires. !!! Info The expiration field must be filled in for the notification to be sent.

Why don't I receive a notification when my licence has expired?

This may be due to 2 parameters:

• the expiration field has not been filled in (Management > Licenses, select the licence concerned and check the expiration field)

• the automatic action is not activated or not correctly configured (Setup > Automatic actions, check and/or configure the software action)

Is it possible to use reports in GLPI?

GLPI allows the generation of a number of reports related to your equipment, financial data, etc.:

• The default report: This report lists the equipment present in the park sorted by operating system for computers and bytype for other equipment.

• Equipment under maintenance contract: Equipment under maintenance contract with a third party. It is possible to obtain adetailed report by type of equipment and by date of purchase. Multiple selection is allowed.

• Equipment report by year: Information on the purchase date, warranty and associated contracts for one or more years.Multiple selection is allowed.

• Hardware Inventory Financial Information Report: Summary financial information for computers, printers, network hardware,monitors and peripherals as well as the total value and net book value of your assets.

• Other Financial Information Report: Summary financial information for cartridges, licenses and consumables.

• Network Report: Network information by location, network equipment or network outlets.

• Loan report: Summary of current, future or past loans for a given user.

• Status report: Summary by type of equipment of the different statuses.

You can also use the "more reporting" plugin to obtain additional reports

▶️ How do I set up a network discovery or SNMP directory task?

It's important to understand that these 2 tasks are linked. Network discovery will bring up all the equipment discovered on the network according to its type (computer, printer, switch, etc.) and the business rules established. The SNMP inventory will inject the data authorised by the manufacturer via the SNMP protocol (serial number, OS, cartridges, etc.). A procedure is available here to help you configure these steps. A guide is also available directly from GLPI (Administration > GLPI Inventory > Guide) A procedure is available

▶️ Is an automatic inventory possible for my computers, servers, etc?

GLPI of course allows you to upload your workstations directly into your instance. You need to install the GLPI agent on the workstations concerned. You can download it here link and enter the address of your instance when installing it. You will find all the necessary documentation here

▶️ How do I configure Oauth SMTP with Entra on my instance?

Via this article, you'll find all the configuration you need to set up your Oauth SMTP. Access to your Azure tenant is required to set up this service. You'll find the procedure

▶️ Which URL should I configure on my agent ?

You can refer to the online documentation to configure your agent correctly.

What is a change?

A Change is the establishment of the resolution of a Problem (in GLPI sense or not) or the establishment of a new material / human element or process of your IS. Change allows you to inform, assign, plan, budget, etc. The Changes are accessible in Assistance > Changes.

How to create a change?

To create a Change, like any element of GLPI, click on add. The change form reminds the form of incidents, of which distinguish the concepts:

• requesters

• observers

• assigned

• status

• urgency

• impact

• priority

• category

Like the Problem, it is possible to attach other elements of GLPI to your Change: Ticket / Problem / Projects / Costs / etc.

A is available to help you implement your change.

What is a reccurent change?

A reccurent change is a change that occurs periodically and is planned in order to prepare and plan the possible steps that could be linked to it.

You can link other GLPI projects, problems, items, etc. to it.

How do I create a reccurent change?

In Assistance > Reccurent changes click on Add Add a name and a comment if necessary. Set your change to active and indicate a start date (an end date if necessary). Add the desired periodicity as well as early creation if you want the change to be created before the start date. All that remains is to save your reccurent change.

What status is available for changes?

The available statuses are :

Can changes be linked to other types of GLPI object?

Yes. It is possible to link problems, tickets, projects and elements of the fleet to have a complete overview of the progress of the change.

How do I make an article appear in the FAQ?

When creating an article, check the box put this item in the FAQ. If there are no particular restrictions, it will be visible to all profiles in all entities.

How can I restrict access to certain articles?

In the article concerned, click on Targets. You can then restrict an article to :

• an entity

• a group

• a profile

• a user

Is it possible to indicate an expiry date for an article in the knowledge base?

You can add a configurable expiry date in the visible until field directly in the article concerned. The article will be deactivated but not deleted.

How can I defer the appearance of an article in the knowledge base?

You can add a configurable date of appearance in the visible since field directly in the article concerned. The article will be visible from this date for the targets you have set.

How do I go back to a previous version of an article?

In the revisions tab of your article, all the versions you have saved are present. You can then show the article or restore the version.

Can I make the FAQ public ?

It is possible to give access to the FAQ to someone who does not have access to your GLPI. In Setup > General, tick the box Allow FAQ anonymous access.

I have an external FAQ, is it possible to implement it in GLPI?

It is possible to insert an external link when someone clicks on the help link in the user options.

This help tab can be configured from Setup > General > General setup in the Simplified interface help link or Standard interface help link fields. It is possible to set different links for each.

How do I remove the knowledge base tab from the interface?

From Administration > Profiles, select the desired profile. From the Tools tab, uncheck everything related to Knowledgebase. The tab in the corresponding profile will no longer be visible.

What is an iframe?

An iframe (short for inline frame) is an HTML element that allows a separate HTML document to be embedded within a web page. In other words, it is a kind of ‘window’ in a web page that displays other content or a website.

How do you generate an iframe in GLPI?

The most commonly used example is dashboards. To generate an iframe for dashboards, go to Assistance > Dashboards >. Select the dashboard you want to integrate and click on (at the top right of the screen). In the box that opens, copy the Iframe part and integrate the code (which should look like the code below) into your site

Can iframes be used with GLPI Cloud (private or public)?

For security reasons, we do not authorise the default iframe (on the backend) for Cloud versions.

It is perfectly possible to open it, but there are several things you need to know

The use of iframes can expose the site to vulnerabilities if the GLPI content is not properly secured. An attacker could inject malicious code into the iframe, affecting users or compromising data.

Which elements can benefit from financial management?

All elements of the fleet can benefit from financial management. It can be activated by default from Setup > General > Assets > Enable the financial and administrative information by default

What types of information are available?

Financial management is divided into 3 groups:

How is administrative and financial information calculated?

The compulsory information is as follows

• Value: Monetary value of the asset

• Amortization type: Linear or decreasing

• Amortization duration (in years)

• Amortization coefficient

For a linear asset:

The Net Asset Value is calculated using the following fields:

• The value of the asset

• Amortization period

• The Start date of warranty OR Startup date

For declining balance assets:

The Net Book Value is calculated using the following fields:

• The value of the asset

• The Amortization period

• A Amortization coefficient greater than 1

• The start date of warranty

What is TCO?

TCO (Total Cost of Ownership) is the overall cost of ownership.

The TCO is the sum of the value of the item and the different tickets linked to this item in which a cost has been set.

The monthly TCO is the TCO divided by the number of months elapsed since the date of purchase (number of months in use).

What is a contract?

Contract management in GLPI is designed to provide efficient, centralised management of all aspects of IT contracts, improving the transparency, traceability and efficiency of IT operations.

For example, contracts can be used to

• Cost management: GLPI tracks the costs associated with each contract, including recurring and one-off payments.

• Budgeting: financial information from contracts can be used for budgeting and forecasting expenditure.

• Linking with other modules: Contracts can be linked to specific assets or equipment, making it easier to monitor equipment coverage and maintenance.

• Supplier management: GLPI can be used to manage a directory of suppliers, with detailed information on each one. It is also possible to set up a supplier evaluation system to assess supplier performance in terms of services provided and contracts in force.

What information is available in contracts?

You can enter a range of information to help you manage your contracts and related items:

• Name

• Status

• Contract type

• Start date

• Initial contract period

• Notice period

• Location

• Number

• Account number

• Contract renewal period

• Invoice period

• Maximum number of items

• Renewal

• Email alarms

• Support hours (can be set for weekdays, Saturdays, Sundays and holidays)

Available tabs :

• Costs

• Suppliers

• Items

• Documents

• Links

• Notes

• Knowledge base

• Tickets

• History

• All

Is it possible to link a default contract to an entity?

Yes, from Administration > Entities > Support tab. Select the desired contract in Default contract.

What notifications are available in the contracts?

To make contract management easier, notifications can be sent:

• End of contract

• End of periodicity

• Advance notice

• Advance notice of period

Why am I not receiving notifications?

This may be due to a number of reasons:

• Problem configuring the

• The contract is not active or no longer active

• The contract is not active or incorrectly configured

• Your cron is not active or incorrectly configured

Why can't I link my contract to a GLPI object?

If you don't see your contract in the GLPI object in question, you need to check a few points:

• The contract must be active (not expired)

• A start date must be entered

• A duration must be indicated

Can you edit contract-related reports?

Yes, from Tools > Reports, you can select the option By contract. Select the item type (several items possible) then the year(s).

What is a GLPI rule?

There are several types of rules in GLPI. Rules are used to automate and simplify certain tasks. It is, for example, possible to assign an item to an entity when an inventory is uploaded, to allocate an authorisation to a user when he/she logs in, or to assign a ticket via a collector.

How do the rules work?

Rules are based on criteria and actions linked to these criteria

You can also play with operators (is, is not, contains, begins with, etc.) to create rules that match your needs.

What types of rules are available?

• Rules for import and link equipments

• Rules for assigning an item to an entity

• Location rules

• Rules for assigning a ticket created through a mails receiver

• Authorizations assignment rules

• Rules for assigning a category to software

• Business rules for tickets

• Business rules for assets

• Transfer

• Blacklists

What operators are available?

In GLPI rules, you need to use operators to be able to build your rule. For example, if login contains @mondoamine.com orif group is infrastructure. A number of operators are available to create your rules as explicitly and logically aspossible.

• is

• is not

• contains

• does not contain

• starting with

• finished by

• regular expression matches

• regular expression does not match

• exists

• does not exist

• under

• not under

What is a relational expression?

A relational expression is based on RegEx, which allows you to simplify your rules (provided you have some knowledge of RegEx),apply massive modifications, and apply a value via "variables". Rules of this type are already created by default in GLPI. You can see a rule of this type in Administration > Rules > Rules for importand link equipments:

This rule is used to assign a user in the user field of an asset according to the return of the 3rd criterion:

• (.*)@: means any alpha-numeric character that also contains an @.

• #0: means to increment the result of the relational expression

For example, when the inventory is brought up, the rule will check that a user of type [email protected] is present inthe item record. If this is the case, it will automatically assign this value in the user field of the asset item. You can use the website regex101.com to build your templates with RegEx

What is a Profile?

Definition: set of rights.

A profile is a list of rights. Profiles are built on the basis of an interface:

• Simplified interface : designed for end users

• Standard interface: for the rest of the users (admin profiles)

Which profiles are created by default?

By default 8 profiles are available in GLPI:

• Super Admin: this profile has all rights

• Admin: ideal for entity administrators (no rights for general configuration)

• Technician: has access to the inventory and helpdesk in order to process tickets

• Supervisor: can perform as a Technician by adding elements allowing the management of team and its organization (allocationof tickets ...)

• Hotliner: it allows you to create tickets and track them, but not to be in charge of them as a technician

• Observer: this profile has "read" rights for inventory, management and, perhaps, observer data for a ticket

• Self-Service: this profile is limited to the simplified interface

• Read-Only: used only for "locked" objects

Where can i manage profile?

• magenement is done from the Administration> Profiles menu

• the rights are divided into different tabs, they correspond to the "modules" of GLPI

• we advise to use the existing profiles by default and not to multiply the profiles

What is an authorization?

• An authorization is the "connection" between User, Profile and Entity

• A user can be linked to one or more entities and with different rights (several authorizations)

• These rights can be passed to the daughter entities (recursive) or no.

A schematic example of delegation of rights:

How to assign a authorization to a user

• The authorizations of user are managed in the "Authorizations" tab of the user's file.

• These can be added automatically via Authorization Rules (during LDAP synchronization for example).

What are the differences between standard and simplified interfaces?

The profiles in GLPI (8 by default) are of two types, representing two different user interfaces:

• The Simplified interface

  • on a default installation, only for the profile named Self-Service

• The Standard interface

  • on a default installation, for all other profiles: Super-Admin, Admin, Hotliner, Observer, Supervisor, Technician, Read-Only

The Simplified interface contains a very limited menu, giving access by default only to:

• Tickets

• The reservation of equipment

• The consultation of the FAQ

• And the access to the forms of your catalog of services.

This interface is used by end-users. These users with a simplified interface are free and unlimited.

The Standard interface contains all GLPI menus (depending on the administrative rights), and is used by:

• Technicians

• "IT agents"

• Helpdesk agents

• Or even administrators, fleet managers, etc.

What are the conditions for reopening a ticket?

To reopen a ticket, 3 conditions must be met:

• You must be able to create follow-ups

• The status of the ticket is closed

• To be able to pass a ticket in new status or in assigned status

Thanks to these 3 conditions, it is therefore possible to create a profile which would be authorized to reopen a closed ticket.

How to create a dashboard?

It is possible to create a dashboard from scratch, or to duplicate a dashboard and modify it later. A is available to help you.

Is it possible to change the formatting of numbers in dashboards (1000 instead of 1K)?

This is not possible. This formatting is necessary to avoid having too large numbers on the dashboards (space issue). However, it is possible to see the "real" value by hovering over the number.

Why don't the counters appear on my home page?

If your counters are not visible, this may be due to your default entity. If this is not configured, the root entity is taken by default. If you do not have access to this entity from your profile, the counters will not be visible. From administration > users, set the default entity for the user concerned.

How do I share a dashboard?

Depending on your profile permissions, you can share a dashboard. Simply click on the icon. You can then share it with an entity, a group, a user or a profile.

You can share a dashboard with a direct link (public link for monitoring for example) or with a iframe (for integration in document like HTML)

What are filters for and how do I set them up?

Dashboard filters are used to display specific information about a GLPI object.

How do I add a filter to my dashboard?

When you edit your dashboard, an option appears add a filter. Click on this option and select the filter that suits you best

Can I add dashboards to other web pages?

Yes. Thanks to the share of dashboards, you can copy the iframe which can be inserted into other web pages.

How do I make a dashboard private?

To prevent other technicians or administrators from seeing your dashboard, you can make it private using the icon. This does not prevent you from sharing it with other profiles, entities, etc.

Can I display dashboards in full screen mode?

Yes, you can use the icon to display your dashboard full screen.

Can I change the chart colours?

No. These values are set by default and cannot be changed.

Can I change the colours of the tiles?

Yes. When you add a new tile, the background colour field allows you to change it to the colour of your choice.

Can I clone a dashboard?

Yes, using the icon, you can clone and then modify it. The new dashboard will have the same name with the copy and you will be able to modify it afterwards.

What is a mini-dashboard?

Mini-dashboards are reduced dashboards present in the header of a GLPI object:

Can I enable/disable mini-dashboards?

Yes, you can enable/disable them from Setup > General, tab Default values. In the dashboards insert. Select the option that suits you in default for tickets (mini dashboard).

Can I enable/disable mini-dashboards for a particular person?

Yes. From the user record in question, go to Setup > Dashboards > Default for tickets (mini-dashboard), enable or disable the mini-dashboards.

What is a saved search?

A saved search allows you to display the results of a query without having to specify filters for each search.

This function is available for tickets, problems, changes, computers, network hardware, etc.

How do I set up a saved search?

If we want to see, for example, all unresolved tickets whose TTR has expired, we need to start by performing the correspondingsearch. Once you have done this, click on ⭐

A new menu will appear, allowing you to set the various options available:

• Do count: displays the number of items found next to the saved search,

• Visibility: allows you to make a search public or private.

• Entity: defines the entity where the search should appear,

• child-entities : defines the visibility of child entities.

Can a saved search be public?

Yes, you just need to define it when you save the search.

Why isn't my public search visible to other profiles?

The search can only be visible if the authorisations in the corresponding profile have been granted (Administration > Profiles. Choose the relevant profile and then the tools tab)

Where can I find my saved searches?

You can find them in 2 places:

• In the lists menu of the corresponding item

• In Tools > Saved searches.

What is the purpose of alerts on saved searches?

Alerts allow you to send notifications when any of your searches exceed a quota. Alerts can be sent to the administrator, entity administrator, specific profile(s), specific group(s) or group supervisors.

How do I set up an alert on a saved search?

In the Alerts on saved searches section of your saved search, click Add an alert (or Create it now if the notification doesn't exist). GLPI will create a new notification. All you have to do is set it to Active, add a Template and add the Recipients of the notification.

What is a task?

Tasks in GLPI are used to materialise an action to be carried out or a decision to be made within a Tickets / Problems / Changes. The main idea of this object is therefore planning.

How do I create a task?

When a ticket is open and requires a particular action, you can create a task to plan the action in question. Enter the ticket which requires a task to be created. Click on response > create a task (or create a task directly, depending on how your interface is set up).

You can define several criteria here:

• the content of the task

• insert a task template

• associate a task category

• make it public or private

• schedule the task

• specify a duration

• the technician who will be responsible for carrying out the task (and who will appear in the GLPI calendar)

• Create a reminder

To help you set up your task, you can follow this

How can I Limit the schedules for planning?

To ensure that you do not schedule a task outside office hours, it is possible to set availability times. In Setup > General > Assistance set the desired times in Limit of the schedules for planning. If you schedule a task outside these hours, a message will warn you that it is scheduled for non-working hours.

Can I add a Microsoft365 calendar to my schedule ?

GLPI allows an external calendar to be displayed in the schedule, via the button located at the top of the list of displayed calendars Assistance > Planning. This only displays events from this calendar in the "planning" view (no notifications or modifications are possible from GLPI, etc.).

What is the difference between the ‘Date’ field and the ‘Start date’ field?

The fields in the bottom box are linked to the schedule, as it is possible to create a task without scheduling it. These fields are therefore optional. However, if a task is scheduled, the values will be identical.

How to become a partner?

Do you have customers interested in our GLPI Network Cloud (SaaS) offer?

• Become a partner: find more information on this page.

• Or describe your project on this page, we will answer you!

Is support included in the offer?

Yes, it is a MOC support/in-service support package (maintenance in operational condition). We fix bugs that you may encounter, we apply security patches, and as planned with you we carry out minor and major updates.

If you wish to benefit from other services (assistance support, advice and assistance with configuration, developments, etc.): this is done under additional estimate/cost (from one of our official partners) after studying your request.

How to contact us?

• If you are already our customer, please, use the “Support” function in your account.

• If you are not a customer yet, please, contact us using this page.

How to get help from a partner?

You can discover how GLPI works and configure it yourself, then contact an official partner-integrator if you encounter difficulties or if you want to speed up the configuration of your instance by being accompanied by a professional.

Consult our partners on this page

What is a patch?

A file patch is a set of changes (+/-) designed to update, fix, improve or remove lines in GLPI source code.

Here is an example of bug-fix.diff

• The + informs that we add some code

• The - informs that we remove some code

How to apply a patch?

A is available to help you apply your patch

What plugins are supported?

You can find the list of supported plugins on

Why don't I have access to the preferences tab?

This option is displayed or not at the discretion of the GLPI manager. It is a right that must be granted from the profile (Administration > Profiles select the relevant profile then tick/untick the Personalization options in the Setup tab).

How do I change the order of the ticket history?

In my settings (top right), go to personalization. In the 1st personalization section, change the timeline order.

• Natural order (old items on top, recent entries on bottom),

• Reverse order (old items on bottom, recent on top).

How do I make the text layout bar appear?

In My settings > Personalization (top right), you can select the rich text filed layout option:

• Classic (toolbar at top): the bar is fixed above the text area

• Inline (no toolbar): right-click to bring up the toolbar

How do I merge or split action buttons in tickets?

In My settings > Personalization (top right), select the action button layout option in the Assistance section.

• Split: all buttons are visible (answer, task, solution, etc.)

• Merged: single response button allowing multiple actions (response, task, solution, etc.)

How do I change the language in GLPI?

In your profile (top right) scroll down the list containing the current language and select the one that suits you.

How do I place the GLPI menu at the top rather than on the left?

In Setup > General > Defaults values, select Horizontal (menu in header) in the personalization section

How can I customise the display of visible columns?

The display of columns in the various menus (tickets, computers, users, etc.) can be customised. A distinction must be madebetween the global view and the personal view:

• The global view applies to all profiles having access to a part of the inventory: the modification of this part willtherefore be visible by all users

• The personal view applies only to the logged-in user and overrides the global view settings. This view is only available ifyou have the User view right regarding the Search result display. To change the way the columns are displayed, click on in the menu where you are. Select global or personal view asrequired and add/delete/move the columns as you wish

Can the LDAP connection dropdown be hidden on the login page while still allowing user authentication?

Yes, in Setup > General in GLPI, there is an option: “Display authentication sources list on login page.”

By unchecking this option, the LDAP connection dropdown will be hidden from the login page. Users can still log in properly:

• if a user is linked to a specific LDAP directory, it will be tested first,

• otherwise, LDAP directories will be tested one by one according to their ID order.

Note: this may slightly increase login time.

Where can I download the GLPI agent?

The agent is available via this

Which URL should I configure on my agent ?

You can refer to the to configure your agent correctly.

Which OS are compatible with the GLPI agent?

• Windows

• MacOSX (Intel and Apple Silicon)

• GNU/Linux (main distributions and distributions based on RPM and DEB or if they support Snap packaging)

Here is the for installing the agent on your various OS.

How do I install the agent using GPO?

A script is available to deploy your

What is Glpi-Agent Monitor?

Glpi-Agent Monitor allows you to have a graphical interface of your agent in order to be able to carry out actions like forcing an inventory, consulting the log of the agent, opening a ticket. You can download it here

How do I install the agent on MacOSX?

To help you install the GLPI agent on MacOSX, you can refer to the

How do I install the agent on GNU/Linux?

To help you install the GLPI agent on GNU/Linux, please refer to the

Where can I find the agent configuration file?

• Under GNU/Linux : /etc/glpi-agent/agent.cfg

• Under MacOSX : /Applications/GLPI-Agent/etc/agent.cfg

• Under Windows, it can be found from registry there: HKEY_LOCAL_MACHINE\SOFTWARE\GLPI-Agent

What settings are available in the agent configuration file?

The GLPI agent includes many parameters such as the installation of particular tasks, the activation of SSL, the use of passwords for HTTP authentication on the server, etc. You'll find the full list

How do I force an inventory?

Windows :

• If the agent is installed as a service, you can go to http://hostname:62354 and force an inventory

• If is installed, you can launch the inventory directly from the monitoring interface.

• By CLI :

MacOSX :

sudo /Applications/GLPI-Agent.app/bin/glpi-agent --force

GNU/Linux and others

sudo glpi-agent --force

Which tasks are supported by the agent?

The agent supports a certain number of tasks, some of which can be configured from GlpiInventory plugin available in MarketPlace:

• Netinventory and NetDiscovery: network discovery and inventory with SNMP support

• Deploy

• Collect

• ESX

• RemoteInventory (only with a or with the )

How do I activate Basic Authentication toward GLPI Agent?

From the agent configuration folder, identify the basic-authentication-server-plugin.cfg file. Copy this file and rename the extension .local. On the renamed file, uncomment the line disabled = no. More information in the

What is the purpose of the Toolbox?

The ToolBox is a simple web interface built into the GLPI Agent that allows users to configure certain features when there is no GLPI server available.

What are the functionalities of the Toolbox ?

Here are the main features provided by ToolBox :

• Manage inventory tasks (available since GLPI Agent 1.6)

• Manage authentication information definitions

• Manage IP range definitions

• Manage scheduling definitions (available from GLPI Agent 1.6)

• Display light inventory results and modify custom fields if required

• Manage remotes definition (obsolete since GLPI Agent 1.6)

• Manage mib support rules to adjust results for SNMP network devices

How do I install the agent ToolBox?

The GLPI Agent Toolbox is a module within the GLPI Agent that may be enabled using .

How can I configure my agent to access my GLPI server using SSL?

The first thing to check is that you are using a URL starting with https://. If your GLPI server is correctly configured and has a certificate signed by a public certification authority, you won't need to do anything more. The second thing to check is that your network is not blocking requests to port 443 of your GLPI server from the workstation where the agent is to be run. Finally, you can check the agent's log or check that the error output from a command-line run reports an error like this:

The error keyword here is certificate verify failed. In this case, the SSL support configuration of the GLPI server may use a private certification authority. This is the case, for example, if your GLPI is configured with a self-signed certificate. In this case, the agent has several options for configuring SSL support and each of these options can be chosen according to the context of use.But before going any further, you should also check that an anti-virus is not configured on the computer to intercept SSL network flows. In this case, the anti-virus generally presents a self-signed privatecertificate, which is responsible for the error. You will need to check your anti-virus documentation to find out how to resolve this problem, perhaps by including the GLPI server URL in a white list. The first option you can use is the no-ssl-check option. This option should be used to check that SSL support is actually working. However, this option should never be used in production as it does not authenticate your GLPI server. The no-ssl-check option will also allow the agent to indicate the value that you can use for another option available since version 1.3 of the GLPI agent: the ssl-fingerprint option. Here is an example of the information the agent can report with the no-ssl-check option enabled:

In this example, the line SSL server certificate fingerprint: indicates that you can set the ssl-fingerprint option to the value sha256$bae02f72f312d6bc4e6f358181a7beb319224e242b8e370d49a60f659c4a589f. This value can then be configured on all your agents so that they recognise your GLPI server. Note that your agents will have to be reconfigured with a new SSL certificate fingerprint if the certificate presented by the server is updated. Alternatively, the historical way of configuring recognition of the SSL certificate presented by the GLPI server is to configure the ca-cert-file option with the path to a file in PEM format containing either the public certificate presented by the server or the public certificate of the authority that signed the certificate presented by the server.The disadvantage of this option is that you will have to create or copy this file on all the machines that need it. The ca-cert-dir option can also be used, but its implementation is more complex because it is not easy to determine the filename of the certificates that the configured folder should contain. Since version 1.3 of the GLPI agent on Windows and MacOSX, the agent will also try to check whether it finds the server certificate in the system certificate shop or keystore on Windows or in the keychain on MacOSX. As requested by the community, since agent 1.5, the agent recognises several other sections of the certificate shop on Windows. This feature can allow you to simplify SSL authentication of the GLPI server on a large estate, as you will just have to resort to automatic deployment of the certificate shop without having to use any specific option in the agent. What's more, if the GLPI server certificate is updated, all you have to do is deploy the new certificate and the agentswill end up using it without you having to intervene.

How do I diagnose an SSL connection problem?

If you are unable to configure the server's SSL authentication, you can use the --debug option twice in combination with the --logger=stderr option when running the agent from a command line to get a more complete diagnosis of SSL support. This will probably help you identify a particular problem and you will always be asked for theoutput if you request support.

You need to run the command from an administrative console and it's best to use options that will force execution and limit the tasks to a single one, in this case the Collect task. The sole aim is to diagnose an SSL communication problem with the GLPI server: glpi-agent --logger=stderr --debug --debug --tasks=collect --force

This is what the output might look like:

Here we find a line containing ok=0 [0] /CN=debian-hosting/CN=debian-hosting which shows that the server certificate is a self-signed certificate with a debian-hosting host name and a fatal SSL error which indicates certificate verify failed. In conclusion, the agent refuses the connection because it is unable to authenticate the server it isaccessing. And this is normal when using a url containing an ip. This type of error can be resolved by using one of the agent's configuration options. However, other errors may come up indicating, for example, that the server's SSL support is out of date or that the negotiation to determine which exchange protocol to use has not been successful. This type of error may indicate a problem to be resolved on the server side.

Why is my agent displaying an unknown status or inventory request?

By default, the agent status is displayed as unknown. You can click on to :

• view the status

• launch an inventory

It may happen that the server does not have access to the agent's port, in which case this functionality will not be available:

• either in the case of an agent behind a firewall

• or the routing does not allow it

• if the port is filtered by the machine's firewall

How do I add the collect and deploy tasks via a VBS script?

Announced with the release of agent 1.8, the deploy and collect tasks are no longer installed by default. They must be added to your scripts if you wish to install them. Here is the syntax to follow:

SetupOptions = "/quiet RUNNOW=1 ADDLOCAL=feat_DEPLOY,feat_COLLECT SERVER='https:my_GLPI_instance/marketplace/glpiinventory/' TASKS='Deploy,Collect,Inventory,...

What is a partial inventory?

A partial inventory only includes information that has been modified during the previous inventory or that has been requested by configuration or option.

This reduces the load on the GLPI server and the network when importing the inventory.

Why does the agent generate a partial inventory?

The GLPI agent (since version 1.8) will, by default, generate a partial inventory after an initial complete inventory. We have added a function to postpone the complete inventory in order to reduce the load on the GLPI server and the network. In this case, if it is not time to generate a full inventory, the GLPI agent will delete the inventory categories that have not changed since the last inventory and will add a "partial": true field in the JSON inventory.

And in this case, at the end of 14 (by default the value of full-inventory-postpone) partial inventories sent, the GLPI agent will end up sending a full inventory.

Why are my entity assignment rules not being applied?

This can happen if the transfer of equipment is authorised from one entity to another (Administration > Entity > my_entity > Assets> Transfer) and the GLPI agent generates a partial inventory.

During a partial inventory, it is possible that the information required by your rules is not included in the inventory, particularly if you need IP and network mask (CIDR) information (in a partial inventory, the absence of a section indicates that nothing has changed since the previous inventory).

This may therefore have an influence if you have rules for assigning equipment to an entity by IP and/or CIDR and the entity transfer is authorised. The equipment concerned could be transferred to the root entity, bypassing the equipment assignment rules.

There are 2 ways of correcting this problem: Force the agent to generate complete inventories, or continue with partial inventories but force the network part to be transferred.

Force the inventory to be complete:

• in the , specify :

full-inventory-postpone=0

• Partial inventory with network feedback :

in the , specify :

required-category=network

full-inventory-postpone=14 (default value)

You can also test the options by adding :

glpi-agent --full-inventory-postpone=14 --required-category=network

How can I force my agents to always generate a full inventory?

In the , specify :

full-inventory-postpone=0

How can I automatically synchronise my LDAP users?

In order to automatically synchronise your users from an LDAP, you can add a line to your crontab (the one for the user who reads the web files, Apache, www-data, etc.)

0 * * * * www-data cd /var/www/glpi/ && /usr/bin/php bin/console glpi:ldap:synchronize_users --no-interaction >/dev/null 2>&1

You can add options to this command to synchronise disabled accounts as well, for example:

0 * * * * www-data cd /var/www/glpi/ && /usr/bin/php bin/console glpi:ldap:synchronize_users --no-interaction -d 3 >/dev/null 2>&1

If you want to perform several actions, we advise you to add as many LDAP commands to your cron as you need (one command for synchronising accounts, another for deactivating accounts, etc.).

Does the cron specified on my on-premise instance take into account the LDAP filter specified in the connection filter of my configuration?

Yes, if you don't specify --ldap-filter in your command line, GLPI takes the sync field + the condition indicated in the connection filter to perform the search.

Example:

• Synchronisation field configured = entryuuid.

• Connection filter configured = (objectClass=inetOrgPerson)

• Resulting LDAP filter on command line = & (entryuuid=*) (objectClass=inetOrgPerson))

Why don't the automatic actions work?

• Also check that the execution mode is set to CLI from setup > automatic actions for the action in question.

If you are in the Cloud, you can contact support so that the checks can be made on the server side:

If you are on-premise, check that your cron is active and correctly configured:

In addition to the above checks :

• Empty the _cache and _sessions folders

• Check file and folder permissions:

  • find glpi/ -type d -exec chmod 0755 {} \;

  • find glpi/ -type f -exec chmod 0644 {} \;

• Restart the cron

Why doesn't a particular automatic action work?

For an automatic action to work, it must be set up correctly. From setup > automatic actions, select the action concerned. Check that it is scheduled in CLI mode.

• GLPI: based on PHP (automatic actions are only triggered when you are logged in)

• CLI: cron-based

Click execute if you want to run the action now

What is the difference between Logs, PurgeLogs and Circularlogs actions?

• Circularlogs : Removes entries in logs in the files/_log folder that are older than a certain number of days which is configurable within the action form itself.

• logs : Cleans old automatic action log entries. The amount of time to keep log entries can be changed for each automatic action.

• PurgeLogs : Deletes historical data entries that are older than a certain amount of time. The amount of time can only be changed globally for all Entities, but some of the types of entries can be configured with different durations.

What is a service level agreement?

The service level agreement (SLA) defines the quality of service between the service provider and the customer. This service level is defined in a contract. It generally includes :

• the time taken to handle a ticket (TTO),

• The desired resolution time according to the criticality of the request (TTR).

It is also possible to configure OLAs. An OLA is an internal metric used to establish relationships between different IT entities or departments.

How do I set up SLAs?

You can follow this which shows you, step by step, how to set up SLAs

How do I assign an SLA to a ticket?

There are 2 ways of assigning an SLA:

• By means of a rule: For example, all tickets from the XX customer entity will be subject to the XX contract SLAs.

• Manually: In the ticket, go to "Service Levels" and select the TTO or TTR you are interested in according to the predefined contracts.

• Using a ticket template: from Assistance > Ticket > Templates in Predefined fields you can add an SLA field (TTO and/or TTR).

How do I know if the SLAs for a ticket are being met?

In the Statistics section of a ticket, it is possible to see the different times of the ticket:

• handling time (TTO),

• waiting time,

• resolution time (TTR),

• closure time (status after resolution)

Indications in red are those that have not been respecified.

How do you end the TTO calculation?

The TTO ends as soon as the ticket is allocated to a group and/or a user.

Does the TTR take into account when a ticket is put on hold?

Yes, when a ticket is put on hold, the TTR is recalculated once the is changed from Pending to other status, adding the time that it was kept on hold.

How to use escalation levels to change a ticket status?

You may use to help you with escalation levels on GLPI.

Why aren't my automatic SLA reminders being received?

SLA reminders are based on an automatic slaticket action and a Ticket Recall notification. Please check that :

• the automatic action is programmed in CLI (Setup > Automatic actions >slaticket)

• notifications have recipients (Setup > Notifications > Notifications > TicketRecall)

• your cron works official documentation

What is a user?

A user is person having an authorization to connect to GLPI.

How do I delete a user?

In Administration> Users, click on the desired user. At the bottom of the screen you will find the option trash users. For a mass deletion, you can also select all the users concerned (via the check boxes) then click on actions and trash. To delete these users permanently, click on Show recycle bin. Select the users you wish to delete and then in actions choose delete permanently.

How do I synchronise my AD users with GLPI?

If you have a Cloud instance, you have several ways of doing this.

You have a local AD that is open on the Internet:

• Just enter it in Setup > Authentication > LDAP directories.

You have a local AD that is not open to the Internet:

• You will need to use a VPN (only available for private clouds).

You have an Azure or Google LDAPS :

• You can connect your LDAPS directly using the procedures available in the

You have an Azure or Google directory without LDAPS:

• You can also use the SCIM pplugin. It allows you to integrate users and groups from your directory (available for Azure and Google).

Where can i manage users?

• Management is done from the Administration> Users menu;

• adding / synchronisation of users is recommended from LDAP directory.

• In addition to the user information, it is possible to deactivate it if necessary (Active field) and manage an access period in the Valid from and Valid until fields.

What information is included in a user file?

The most important tabs:

• Authorizations: manage the authorizations available for user

• Groups: associate and delete groups from user

• Preferences: editing user preferences (which he can change himself)

• Materials used: inventory objects assigned to the user (or group)

• Materials managed: inventory objects for which he is technical manager (or in technical group)

• Tickets / Problems / Changes: objects of which the user was the requester (or the creator)

• Synchronization: to manage its authentication mode

How to change the authentication mode?

The "Synchronization" tab of user allows you to change their authentication mode:

• for GLPI database: the password is then stored locally in the GLPI database

• for LDAP directory: with choice of the LDAP directory declared in the configuration of GLPI

• external authentication: via a CAS server, a MAIL server, or HTTP headers (SSO)

What is a group?

A group of users or assets.

What groups are used to?

• Group users by skills (for example, network technicians, or database administrators)

• Groups for organization (for example all the computers in one location, or the accounting service) but also group of people to be notified

Where can i manage group?

• Groups are managed in the Administration> Groups menu

• Groups can be defined in the form of tree structure

• The options available in the main form allow you to decide the scope of use of the group

What is delegation?

A Delegation is a mechanism that allows user to report incidents for one of the members of this group.

How can i add a delegation?

A delegation can be added in Administration > Groups in tab Users.

If I delete a user with linked items, will these be deleted?

No, the ticket or computer type items will be kept but the user will no longer be present as the ticket requester or computer user.

How do I reset my password?

If you have lost or forgotten your password, simply click on forgot password? on the GLPI login page.

I've deleted a user's authorisation but I can't see them in the users tab

When you delete a user's authorisation and they only had one, they will automatically be transferred to the root entity. If you do not have access to this entity, contact your administrator to have a new authorisation added to the user concerned.

I'm getting an error message saying you don't have the rights to connect to this application?

Several parameters can be linked to this message.

• No profile associated with the user: make sure that each user who logs in has a profile. If this is not the case, your profile authorisation rule may be incorrect or missing.

• Temporary SQL queries: SQL queries can saturate the temporary folder if they are too voluminous. The method is to automatically kill certain queries that take too long (thus avoiding excessive temporary storage). Please refer to the command pt-kill

  Example of command (to kill all "SELECT" requests that last longer than 61s)" perl /usr/bin/pt-kill --busy-time 61 --match-info "SELECT|select" --kill --victims all --daemonize

• Problem of rights on GLPI folders: make sure that the owner of the GLPI folders is the user of your Web server (apache, www-data, etc.) and that the permissions are correctly set:

# find /var/www/glpi -type f -exec chmod 644 {} +
# find /var/www/glpi -type d -exec chmod 755 {} +
# chown www-data. /var/www/glpi -R

What can I do about the message telling me that the timezones are not accessible?

If the timezones are not activated, you will not be able to select the country you are in. Follow the official documentation to activate your timezones.

Why do I get the error message A link to the SQL server could not be established. Please check your configuration ?

This may be due to several parameters:

• Check that the mysql service is started and (re)start it if necessary

• Check the presence of your database and the rights granted to the user of this database

• Check that the GLPI configuration file is present and has sufficient permissions

• Check the logs sql-errors.log in the files folder

Why do I get an error message SSL certificate problem: unable to get local issuer certificate when I try to activate my subscription key in marketpalce?

This problem comes, usually on Windows, from a missing configuration. PHP has not been configured to integrate the CA certificate shop and therefore cannot check the chain of our certificate when it tries to connect to it.

To remedy this problem :

• Download and extract cacert.pem following the instructions at https://curl.se/docs/caextract.html

• Save it on your server in a location readable by the Web server user

• In your php.ini, put the location of the cacert.pem file in the [curl] and [openssl] section

[curl]
curl.cainfo = "C:\mywebsite\php\extras\ssl\cacert.pem"

[openssl]
openssl.cafile = "C:\mywebsite\php\extras\ssl\cacert.pem"

• Restart your web server and your PHP FPM server if necessary

How do I configure Redis to manage sessions in GLPI?

• session.save_handler must be set to redis in php.ini.

• session.save_path must contain a valid configuration such as :

  tcp://127.0.0.1:6379?persistent=1&timeout=2.5&read_timeout=2.5&retry_interval=30

What should I do if sessions fail with Redis?

• Check that Redis is configured on the correct port (default 6379).

• Increase the timeout to stabilise the connection.

• Enable session locking in 20-redis.ini :

extension=redis.so
redis.session.locking_enabled = 1
redis.session.lock_expire = 60
redis.session.lock_wait_time = 50000
redis.session.lock_retries = 2000

What should I do if GLPI has problems with menus or tokens in a shared front-end environment?

• Make sure that the files/ folder is shared between all the front-ends (in the case of a multi-server installation),

• Check the permissions of the shared folder.

• Check the logs

Why do I get an SQL error ‘Out of range value for column “computertypes_id”’ in the GLPI logs?

This error is often caused by an incorrect or incomplete rule that modifies the computer types in GLPI, resulting in an attempt to write an invalid value (for example, -1) to the computertypes_id column in the database.

What can be done to avoid /tmp filling up because of SQL queries?

• Optimise SQL queries: Examine the default views and searches in GLPI and encourage users not to add too many columns to their queries.

• Redirect tmp_dir in MySQL: Configure the MySQL tmp_dir directory outside the /tmp partition to avoid impact on the system. More information in the official documentation

How can you identify the users responsible for large queries in GLPI?

It is difficult to identify users directly on the basis of the queries that fill /tmp, as users can add an unlimited number of columns to their searches, thus generating large SQL queries.

Why is the /tmp folder filling up abnormally?

The problem comes from MySQL. When queries are too long, it needs to write to temporary tables (https://dev.mysql.com/doc/refman/8.0/en/internal-temporary-tables.html), and by default this happens in the server's /tmp directory.

• Examine users who have too many columns in their default views or who add too many columns to their searches (e.g. juan.meneses), as this generates very large queries on the MySQL server, which doesn't seem to be large enough to handle them properly.

• Configure MySQL's tmp_dir outside the /tmp file system (in a different folder from the one used by the system itself).

• Implement an automated system (such as the Percona pt-kill toolbox https://docs.percona.com/percona-toolkit/pt-kill.html) to automatically kill SELECT queries on MySQL that last longer than X seconds, thus preventing disk space from being saturated by overly large queries.

How do I configure Oauth SMTP with Entra on my instance?

Via this article, you'll find all the configuration you need to set up your Oauth SMTP. Access to your Azure tenant is required to set up this service. You'll find the procedure

How do I configure notifications in GLPI?

You can find out how to configure your SMTP server and your notifications in the or the official documentation

Do observers receive GLPI notifications?

To check this information, you need to make sure that the observers are indeed the recipients of the notifications in question. This is checked here: Setup > Notifications > Notifications, click on the desired notification and go to Recipients.

Can I use an SMTP relay to send my emails?

The use of relays such as Sengrid, SendInBlue, etc. is not recommended with GLPI. We invite you to use SMTP servers such as GMAIL, Microsoft, etc. to ensure that the SMTP service runs smoothly.

Why are some emails not recovered by the collector?

An email may be refused for the following reasons:

• the sender's email address is identical to the collector's email address (to avoid loops)

• The email contains headers refused by GLPI (X-Auto-Response-Suppress, Auto-Submitted)

• The ticket allocation rules do not define a destination entity

You can check that an auto-submitted or auto-reply is not present in the orginie mail header, this could be the reason for the import refusal. Remember to check your ticket assignment rules from administration > rules > rules for assigning a ticket created through a mails receiver.

Is it possible to use a different account for the sender of the message and OAuth SMTP authentication with Google or Entra?"

No. The account used for OAuth authentication must also be the sender of the message. Sending the email will fail if the accounts are not identical.

Why is my Microsoft 365 SMTP server not working with TLS?

Microsoft is gradually disabling the TLS protocol. We recommend that you use with Microsoft in order to take full advantage of this service.

How do I convert emails into tickets?

This function is possible via the collector. A dedicated mailbox will receive the emails and send them to GLPI. This mailbox must be able to use IMAP services. If you use Azure or Google, we advise you to use the plugin Oauth IMAP. A procedure is available

Why don't users (applicants or technicians) receive an email when creating or modifying tickets?

This may be due to several factors:

• Your SMTP server has been configured incorrectly. You can refer to this to help you configure it correctly.

• Notifications for requesters and/or actors have been deactivated. You can check the settings in Setup > Notifications > Notifications. Select the notification concerned and check in recipients whether the appropriate people are present.

Can the variables for customising notifications be used by other GLPI objects?

No. It is not possible to use the variables present for personalising notifications anywhere other than in this context. There is another separate system of variables for followup templates, tasks and solutions (https://XXXXXXXXXXXX/front/contenttemplates/documentation.php?preset=itilchildtemplate you can also find this page in Setup > Dropdowns > Followup templates, click on available variables)

Is it possible to delete the message =-=-= To reply by email,write above this line =-=-= in a notification?

Yes, but this has the effect of removing the possibility of replying to the ticket by email. To delete the message go to setup > Notifications > Notifications, select the notification concerned and change the Allow response option to No.

Can notifications be customised?

Yes, notifications can be customised from Setup > Notification > Notification templates.

From template translation, you can customise the layout of each GLPI notification. You can view the tags available to add information to your notifications

Can we change the GLPI term that appears before the ticket number in a notification?

To change this value :

Go to Administration > Entities > Notifications > Prefix for notifications

How do I resolve error 535 5.7.3 Authentication unsuccessful?

• Check that the UPN is identical to the main email address of the account used to send emails.

• Check the Azure :

  • Permissions granted (SMTP.Send)

  • Access logs to confirm that GLPI is authorised.

Ensure that the configuration in GLPI corresponds to the instructions in the  

How can I prohibit ticket creation by e-mail without disabling follow-up?

You can create and position your collector rules in this way:

I get an error when sending an email followup — what should I do?

If you encounter an error when sending an email followup in GLPI, you need to enable debug mode to diagnose the issue.

Steps to follow:

1. Enable debug mode in GLPI: go to My Preferences, then click Debug Mode: Disabled to activate it.

2. Perform a first followup send test from GLPI. This step creates the mail-debug.log file, which does not exist by default.

3. Connect to your server via SSH.

4. Run the following command to read the logs:

   tail -f /path/to/glpi/files/_log/mail-debug.log

5. Perform a second followup send test.

6. Check the mail-debug.log file for error details.

In most cases, the error is due to an SMTP connection issue, typically caused by a misconfiguration (port, authentication, security settings...).

How do I connect my Entra LDAPS to GLPI?

To connect an LDAPS, you must make sure you have a sufficient license allowing you to create an LDAPS. The domain services service is required to create your LDAPS. Please refer to Microsoft's official documentation. Once your LDAPS has been created, simply follow the instructions from Setup > Authentication > LDAP directory.

Why do I get an error message informing me that I don't have rights to access the application?

This happens when the authorisation rules have not been set up. In fact, once authentication has been successful, GLPI checks that you have an assigned authorisation. GLPI also checks that a rule has been set up to assign you one automatically. If this is not the case, access to GLPI will be denied. To set up these authorisation rules, go to this for help with setup.

Why are my users deleted from GLPI when they are deactivated?

From Setup > Authentication > Setup you can choose the GLPI behaviour when a user is deactivated from your LDAP(s)

• Preserve

• Disable

• Disable + withdraw groups

• Disable + withdraw dynamic authorisations and groups

• Put in trashbin

• Withdraw dynamic authorisations and groups

I'm having trouble synchronising my LDAP(s). How can I get a debug?

For on-premise instances, you can check in files/_log (or wherever you have stored your logs) You can also download the LDAP Tools plugin to help you understand what the problem is.

What information is sent back by LDAP(s)?

You can manage the information retrieved by your LDAP(s) from Setup > Authentication > LDAP directory, Users tab

How do I synchronise groups?

From Setup > Authentication > LDAP directory, tab Groups, you can choose how GLPI will behave when synchronising your groups.

GLPI can :

• Check the groups belonging to the user (user search)

• Check the users present in the groups (group search)

• The 2

Remember to indicate the user attribute (usually memberof) so that GLPI can use this attribute to synchronise the groups belonging to the user. Remember to indicate the groups attribute (usually member) so that GLPI can use this attribute to synchronise the users in the groups.

What is the purpose of the group search filter?

The filter allows you to find only certain groups, based on their name for example. If you only wanted to find the accounting group, for example, you could have a syntax such as (&(objectCategory=group)(SAMAcCOUNTNAME=*accounting*)). You can use this documentation to help you build your filter.

My LDAPS requires a certificate, how do I set it up?

On-premise :

• Import your certificate into your GLPI server (they must be readable by the user using the web server)

Cloud instance:

• use the form to send you your certificate

On-premise and instance Cloud :

• From Setup > Authentication > LDAP directory, Advanced information tab, enter the path to your certificate in the TLS certfile and TLS Keyfile tabs. For Cloud instances, this will be communicated to you by return of your ticket.

How do I add replicas for my LDAP server(s)?

From Setup > Authentication > LDAP directory, tab Replicates, enter the information required for replicates.

Why aren't my users imported?

Check that your LDAP(s) can be reached and is correctly configured on the GLPI side. If your LDAP(s) is correctly set up on the GLPI side, check that the automatically add users from an external authentication source option has been selected. Check that automatic authorisations have been set up. If you do not have automatic authorisation, check that the otpion add a user without accreditation from a LDAP directory (from Setup > Authentication > Setup) is set to Yes.

How can I automatically synchronise my LDAP users?

In order to automatically synchronise your users from an LDAP, you can add a line to your crontab (the one for the user who reads the web files, Apache, www-data, etc.)

0 * * * * www-data cd /var/www/glpi/ && /usr/bin/php bin/console glpi:ldap:synchronize_users --no-interaction >/dev/null 2>&1

You can add options to this command to synchronise disabled accounts as well, for example:

0 * * * * www-data cd /var/www/glpi/ && /usr/bin/php bin/console glpi:ldap:synchronize_users --no-interaction -d 3 >/dev/null 2>&1

If you want to perform several actions, we advise you to add as many LDAP commands to your cron as you need (one command for synchronising accounts, another for deactivating accounts, etc.).

Does the command php /var/www/html/glpi/bin/console glpi:ldap:synchronize_users, set up in the cron, make the LDAP connection filter set up in Setup > Authentication > LDAP directories ?

Yes, if you don't specify --ldap-filter in your command line, GLPI takes the sync field + the condition specified in the connection filter to perform the search.

Can I restore a GLPI user when it is also reactivated in LDAP?

From Setup > Authentication > Setup you can choose the behaviour of the Action when a user is restored in the LDAP directory. You can choose to :

• Enable

• Do nothing

• Restore (move out of trashbin)

When should the TLS Certfile and TLS Keyfile fields be filled in?

The TLS Certfile and TLS Keyfile fields must be populated when authentication (Bind) (Setup > Authentication > LDAP directory > Use Bind) is activated via a certificate and its private key (like LDAPS on Google Worspace, for example): it therefore replaces (or complements) a user/password.

Is it possible to use nested groups?

Yes, GLPI can handle nested groups.

You need to synchronize the groups in GLPI:

In Setup > Authentication > LDAP directories > Directory concerned :

• Main tab:

  • Connection filter : Use Active Directory preconfiguration "(&(objectClass=user)(objectCategory=person)( !(userAccountControl:1.2.840.113556.1.4.803:=2)))"

  • Base DN : must be a subtree containing AD users and groups

• Group tab:

  • Search type : 'In groups' or 'Users and groups' (both work)

  • User attribute indicating groups: memberof

  • Filter to search in groups: Empty

  • Group attribute containing its users: member:1.2.840.113556.1.4.1941:

  • Use DN in the search: Yes

Next, we need to import the groups into GLPI (groups on which authorization rules will be based).

• Administration > Groups > LDAP directory link

• Finally, adapt the authorization rules to use the Group - is criterion rather than MemberOf - contains.

• Then force the synchronization of a user so that GLPI links the imported groups to the user and gives the correct authorizations based on these groups.

What is GLPI?

GLPI is an open source ITSM tool that can be used in a variety of operational systems, since it is a web application running on a web server with a PHP compiler and a MySQL database. GLPI is executed in a three thier architecture which consists in a presentation tier, an application tier and a data tier.

1. Presentation tier

It is the layer which is in charge of displaying the information to and interacting with the user. The GLPI application generates HTML codes, so for these codes to make sense to the user, we need a web server to “translate” it to them. Some of the most known web servers are Apache and NGINX, for example.

2. Application tier

This is the business layer of the application. It is responsible for processing operations that GLPI performs on the data according to user requests. For GLPI this logic is coded in PHP

3. Data tier

The data tier is the one that deals with acces and storage of data. On GLPI this tier is managed by a System of Data Base Management based on MySQL or its fork MariaDB. You will find the complete list of prerequisites to install and use GLPI can be found here

Can I install GLPI frontend on a server and the database on another?

Yes, you can. And should in the case of complex and bigger environments. , we are working with a simple architecture. But you can create scenarios that fit to bigger companies with or without microservices, separated databases, master and slave databases, NFS sharing for files. The possibilities are enormous, and we could discuss in future posts.

I have problems accessing GLPI after an update, how can I fix it?

After an update, cached data attempts to be used but is out of date. The recommended method to remedy the problem is to empty the contents of the cache in the files folder rm -rf ../files/_cache/* !!! Warning "Caution This folder may be in a different location depending on your configuration. You can consult the ../inc/downstream.php file to find out the exact path if your installation has been customised.

Why do I get a message on my home page informing me that The configuration of the web server root folder is not secure because it allows access to non-public files. Please refer to the installation documentation for more details?

In order to secure your instance and prevent the exposure of non-public files, your vhost must be modified (this applies particularly to instances that are exposed on the Internet). You can follow the official documentation to set up this configuration available here

Can I install GLPI 10 with PHP 7.4?

PHP 7.4 is currently no longer supported. You can check PHP support via this link

How do I know if my GLPI version is up to date?

In the user options, (top right), a field aboutis available. If you click on this field, a message will alert you if you have any overdue updates

You can also go to Setup > General > System. click on Check if a new version is available. A message at the bottom right will tell you if a new version is available

How do I correct errors when updating GLPI ?

If you encounter errors during the prcess of updates, several commands are possible in order to guide you. These commands should be entered in the GLPI folder:

• php bin/console database:check_schema_integrity: display inconsistencies found in the database

• php bin/console database:check_schema_integrity -p formcreator: displays inconsistencies in the database linked to Formcreator

• php bin/console system:check_requirements: check the system requirements requested by GLPI.

• php bin/console migration:migrate_all: useful for migrating from 9.5 to 10. Allows you to migrate (convert "datetime" fields to "timestamp" for use in time zones, migrate main/foreign keys to unsigned integers, convert the database character set from "utf8" to "utf8mb4").

• php bin/console system:list_services: list system services

• php bin/console system:status: list system status If you need more information, please refer to the official documentation

Which Web servers are compatible?

To install GLPI, we recommend using :

• Apache

• Nginx

• Lighttpd

• IIS

Where can I download the latest version of GLPI ?

To make sure you have the right version of GLPI, you can download it from Github

How do I move the files folder from the GLPI folder ?

You need to create a downstream.php file in the inc folder. Depending on the desired configuration, you can relocate several GLPI folders. In this example, the configuration folder will be located in /var/www/glpi_config and the files folder in /var/www/glpi_files.

define('GLPI_CONFIG_DIR', '/var/www/glpi_config');
define('GLPI_VAR_DIR', '/var/www/glpi_files');

This allows you to segment each folder in the files folder (_log, _pictures, _lock, etc.). Pay particular attention to the permissions of these folders, which must be read/write accessible by the web service user. More information here

How do I obtain the list of commands available in CLI?

From the root of the GLPI folder, enter php bin/console, this command will display all the commands available in CLI.

Why is some information encrypted after a server migration?

GLPI includes an encryption system via the glpicrypt.key. If this key is not migrated with the rest of the data, some of your data may no longer be readable. You just need to migrate the glpicrypt.key to the config folder to get back to normal use of your GLPI.

Why is the data for certain plugins no longer present after a server migration?

When you migrate a GLPI instance from one server to another, you must also migrate the plugin and/or marketplace folder so that all plugin data is also transferred.

Why do I get a message telling me that the PHP session.cookie_httponly directive should be set to on to prevent access to cookies from client-side scripts?

This directive denies access to the session cookie from JavaScript and prevents cookies retrieved by a JavaScript injection. It can be defined in /etc/php/8.X/apache/php.ini

Why can't I access GLPI after enabling the PHP session.cookie_secure directive?

This directive authorises access to the cookie only when the HTTPS protocol is enabled. If you are using HTTP, we recommend that you disable this option or switch your instance to HTTPS in order to regain access to your instance.

What is the purpose of the _tmp folder?

The _tmp folder in GLPI is a temporary storage space used for various operations. In particular, it is used as a place of transit for files before their final destination, such as when importing or downloading files, as well as for one-off operations such as updates or generating reports.

For example, the DataInjection plugin creates temporary files in this folder to store import results or any errors encountered. Although some files are automatically deleted at the end of operations, this is not always the case.

This folder can be emptied manually if necessary.

Before installing a GLPI server, what should you consider?

It's important to determine several criteria before installing a GLPI server. Some of these may have an impact on the load on the server(s), others on the network load. The right questions to ask yourself before setting up your server are :

▶️ How many users will be able to connect at the same time? :symbo

▶️ Will there be automatic inventories?

• If so, estimate the number of assets (computers, monitors, applications, etc.) that will be brought up.

▶️ Will a backup system be set up?

• If so, estimate the resources required to launch backups.

▶️ Do potential IS security layers consume resources, or can they create latencies?

▶️ What system resources are available to you?

• if hosting on-premise :

  • Rack availability

  • Which hardware to order

  • Budget constraints

• Hosting with a provider ( available)

▶️ Are there any recovery constraints (implementation of clusters, load balancing, HA, etc.)?

▶️ Are there any short/medium/long-term business growth forecasts?

Depending on the answers, a simple or improved architecture could be considered.

What should you think about for a GLPI with heavy traffic?

The more traffic there is to/from your GLPI, the more resources you'll need.

If you assume a large number of users and/or assets to be inventoried, you should consider at least an enhanced archtecture :

For high-traffic architecture, we strongly suggest :

▶️ Separate web front-ends :

• one for users

• one for inventory

▶️ Evaluate APACHE resources correctly

• 8-core CPU minimum per machine

• Calibrate configuration for simultaneous task management (connections, worker, etc.)

▶️ Ensure sufficient bandwidth

▶️ Deport SQL layer to a dedicated server

▶️ Associate a second server for SQL replication (necessary for disaster recovery)

▶️ Associated resources for the SQL layer :

• RAM: 16 or 32 GB

• Coniguring 2 GB RAM to the InnoDB buffer pool

• Remember to increase values for temporary table management

• Disk: Nvme -> indispensable for fast database writes

▶️ WEB connection <-> SQL :

• Sufficient bandwidth

• Minimize latency between machines

• If you're using a provider, we strongly encourage you to ensure that the machines are on the same physical site

▶️ Add an NFS share to share files between upstream WEB servers (sessions, attachments, XML inventories, etc...).

Cluster, Load-Balancing, High-Availability: can GLPI be integrated into this type of architecture?

Yes, this type of architecture is perfectly feasible with GLP. It's part of a high-availability, disaster recovery mode, in the event of the failure of one of the servers.

For example, you can :

• add a reverse-proxy server upstream of the 2 WEB servers

• add a 3rd WEB server and better distribute the load (manage fault tolerance)

• replace simple MASTER / SLAVE replication with a database cluster, requiring at least 3 DB nodes

What flows does GLPI use?

Mandatory flows

Optional Flows - LDAP/CAS connection

Optional flows - MAIL connection

Optional flows - GLPI Inventory Basic module (inventory)

Optional flows - GLPI Inventory Advanced modules

More Ressources :

How do I make a GLPI object reservable?

Several items can be reserved in GLPI (computers, monitors, peripherals, etc.). All you have to do is go to the equipment you want to appear in the reservations and in the Reservations tab click on Allow reservations. Each piece of equipment will have a booking schedule that can be consulted.

How do I prohibit/authorise users from reserving equipment?"

The right to reserve equipment is granted via the profile. If you wish to authorise or prohibit it, go to Administration > Profiles. Select the profile you wish to be affected by this change. In the Reservable items section of the Tools tab, check or uncheck Read and/or Make a reservation.

How do I view the calendar for items?

In the Tools > Reservations tab, you can click on View calendar for all items. This view will show you a list of all reservable items and the dates on which they are reserved.

How do I find a free date for an item?

In the tab Tools > Reservations , you can click on Find a free item for a specific period. A search box will appear so that you can check the availability of equipment during that period. Simply select the equipment you require and click on Reserve.

What is the marketplace?

The marketplace allows you to access (depending on the GLPI Network licence level) a list of plugins and install them with one click. An shows you how it works.

How do I install a plugin outside the marketplace (on-premise)?

You can install a plugin that is not present in the marketplace by going to the plugins page. A is available to help you install a plugin outside the marketplace.

How to add a plugin not present in the marketplace?

To do this, you must first request it from our support service, specifying the name of the desired plugin, its download URL andits version. You cannot deploy this plugin yourself from your customer account, or from your GLPI instance, because we need to validateseveral things:

• that the plugin you want is well developed by Teclib´ or by one of our official partners trained for plugin development forGPLI

• that it respects the established coding standards;

• that it is maintained over time (because it´s GLPI compatibility is not included in our unlimited MOC support/ in-servicesupport package)

• and that it does not disturb the performance of the GLPI modules (does not cause a bug). After studying your request, you will receive a confirmation indicating the availability of the plugin on your instance or anexplanation why it has not passed our validation test

In case of refusal, we will offer you an alternative solution to cover your need (another validated plugin, native functionality,additional development, etc.).

How do I install plugins on an instance that is not connected to the Internet?

Plugins are only available via the marketplace. To do this we advise you to :

• Open the Internet for the duration of the download (less than one minute),

• Download via an application proxy,

• Use a third-party glpi (on another workstation for example) to download.

Should i choose a cloud offer a self-hosted?

What is a follow-up in a ticket?

A Follow-up is a text interface allowing you to leave a message in a Tickets / Problems / Changes.

How do I add a public or private follow-up ?

Technically, a public follow-up will be visible to all users (customers, employees, etc. for example) whereas a private follow-up will only be visible to users with the right to see private follow-ups (Technicians, management, etc. for example).

To change the status of a follow-up, click on the

• Public =

• Private =

Once you have entered your message, you can send it by clicking on the Add button.

Can I use templates for follow-ups ?

Yes, templates for , tasks and are available in GLPI.

• From Setup > Dropdowns, enter Template and click on Followup templates you can create your own templates.

• TWIG Variables are also available to get ticket's fields as variables to templates.

How can I automatically close my resolved tickets after a certain period of time?

In the tab Administration > Entity > Assistance indicate the desired duration in the field Automatic closing of solved tickets after...

How can I hide technician information on tickets?

In the simplified interface, requesters have access to the name of the technician who has been assigned to the ticket. They cannot see any other information (telephone, email, etc.).

In the standard interface, both callers and technicians can view certain personal information entered in the user file (telephone number, email address).

As the pending reasons are now native, is it possible to automatically change the status from "Waiting" to "In progress" by setting a postponement date?

No, only automatic solutions after automatic follow-ups are possible.

How do I remove the possibility of replying to tickets by email?

To remove the ability to reply by email, go to Setup > Notifications > Notifications then select the relevant notification. For the option Allow response enter no.

How to see all group's tickets?

This requires:

• creating a new profile ("Manager" for example) on the same basis as the default "Self-Service" profile (always in simplified interface type therefore)

• assigning it the right "View group tickets"

• create a group that contains the manager + the users for whom he must see the tickets

• assign this group as "Requesting group" automatically on all the tickets of these users.

!!! Note "Is such a user billed in Cloud?" No. When you assign a profile of type "Simplified interface" in the authorization of this user, it is not billed.

Can I customise the urgency, impact or priority levels?

No, these values are predefined in GLPI and cannot be modified. However, you can customise the matrix of calculus for priority in Setup > General > Assistance.

How do I add new categories?

In Setup > Dropdowns, search for ITIL and select ITIL categories. Then click on add (remember to save when you have finished).

Is it possible to prohibit the selection of certain categories?

In Setup > Dropdowns, search for ITIL and select ITIL categories. Choose the category you wish to prohibit. Then choose the options that suit you:

The category will be visible to the user but not selectable

Is it possible to request validation of certain tickets?

Tickets can be validated in several ways:

• By a rule. For example, all tickets whose category is "hardware failure" will be submitted to a dedicated group of technicians for validation.

• Directly from the ticket. The IT department receives a request that needs to be validated by the RSI. The validation request can be sent directly from the ticket to the user concerned. Refusal to validate requires a comment.

What are the differences between Linked to, Duplicates, Child of and Parent of?

• Linked to: only has an administrative value. It allows you to see all tickets with a similar problem.

• Duplicates: this is the only status that allows all tickets to be closed at the same time. If one of the tikets is closed, all the duplicated ones will also be closed.

• Child of: only has an administrative value. This ticket depends on a parent ticket. This ticket must be closed before the parent in order to ensure the correct procedure for the entire closure chain (all children are closed first before closing the parent).

• Parent of: only has an administrative value. This ticket is the parent of one or more children. It must be closed after all the children have been closed.

What is a recurrent ticket?

A reccurent ticket allows you to create a ticket on a regular basis at a given frequency.

These tickets are set up using a template and automatic actions.

What is a pending reason?

A pending reason allows you to put a ticket on hold and to automatically send reminders via follow-up templates. The ticket can be resolved after X number of reminders using a solution template. The caller's response ends the on-hold process.

How do I set up a pending reason?

There are 4 steps in setting up a pending reason:

• choosing the interval between automatic follow-ups

• choosing the number of follow-ups before resolution

• setting up a monitoring template

• setting up a solution template

The pending reasons can be set from Setup > Dropdowns, enter Pending reasons in the search box.

You can follow this to set up a pending reason.

Why my pending reasons doesn't work?

Pending reasons depend on the pendingreason_autobump_autosolve automatic action.

Check that this is active and correctly set (setup > automatic actions)

How can I force certain fields to be filled in?"

To do this, you need to create a template. From Assistance > Tickets > Templates click on Add. In your new template go to Mandatory fields and define them for the standard and/or simplified interface. The fields you have made compulsory will be preceded by a red star

How do I hide certain fields?

To do this, you need to create a template. From Assistance > Tickets > Templates click on Add. In your template, go to Hidden fields and define the fields that you don't want to be visible from the standard and/or simplified interface.

How do I pre-fill fields?

To do this, you need to create a template (or use an existing template). From Assistance > Tickets > Templates click on Add. In your template, go to Predefined fields and define the fields you want to pre-fill for the standard and/or simplified interface

How do I create a ticket for another user?

When creating the ticket, it is possible to change the requester (standard interface only). In the Actors section, select the desired user so that the ticket can be created in his or her name. This ticket will of course be visible from your interface and the corresponding notifications will be sent.

Can I export tickets?

Yes, you can export tickets in PDF or CSV format. When you carry out a search (all unresolved tickets in our example), you can then export the result of the current page or your complete search.

Why can't I assign a ticket to a group?

An assignment right must be given to groups for them to appear in the assignment list. This right can be found in Administration > Groups. Select the group concerned and check that the Assigned to option is ticked. If the Escalade or More ticket plugins are installed, check that they do not cross-reference with this option.

How can I sort ticket follow-ups chronologically or antechronologically?

From Setup > General > Default values, in the Personnalization insert, choose the way in which the follow-ups should be sorted via the Timeline order menu.

Are there native satisfaction surveys in GLPI?

Yes, it is possible to set up satisfaction surveys from GLPI without adding a plugin.

How do I set up (native) satisfaction surveys in GLPI?

We invite you to follow this to set up your satisfaction surveys.

Is it possible to reset the ticket counter?

If you want your tickets to be able to restart at number 1, a command is possible:

ALTER TABLE glpi_tickets AUTO_INCREMENT = 1

How can I make the suppliers' follow-ups not private?

In the entity configuration, Support tab, you have the option: “Mark as private the follow-up added by a supplier via an email collector.”

What is an entity?

Definition: organisational object used to partition the view and scope of action of users.

Entities are used to :

• Partition the view of users who connect to GLPI.

• Show each user only the things they need to see.

• Manage administration delegations.

Administrators often want entities to meet a need, whereas other concepts requiring less complexity are there to meet it:

• Group: to assign equipment/tickets to a department or a team of people.

• Location: to determine the geographical position of the equipment/person.

Where can i manage entities?

• is done from the menu Administration > Entities ;

• the root entity cannot be deleted, only renamed.

How to navigate in the Entities?

Click on the Root Entity (Tree) link:

A menu appears, allowing you to restrict GLPI's view :

• either on an entity by clicking on its name.

• or a tree structure under this entity by clicking on the double green arrow to the right of the entity name.

Why can i add new sub-entity?

As soon as there is at least one entity, GLPI adds a "Sub-entity" field to certain objects.

By using this field, you can choose whether the object has a scope:

• Local: it will only be visible in the entity in which it is located.

• Global: as Local with visibility in its sub-entities.

Why aren't the entities I've created visible even though my super-admin profile is in recursive mode?

When creating an entity, remember to disconnect/reconnect in order to be able to see them in the list.

How do I customise the information for an entity?

From Administration > Entities, go to the address tab to modify the information specific to your entity.

Can I customise an entity's interface?

It is possible, this step requires knowledge of CSS. From Administration > Entities, you can activate CSS customisation. Insert the CSS code you need to customise your interface.

How do I change an entity's email addresses?

If you want your entity to use a particular send and/or reply address, you can change it so that it does not use the default address. From Administration > Entities, go to Notifications and change the desired information to the values of your choice.

I have a default ticket template but I want to use another one for a particular entity, how do I go about this?

From Administration > Entities, go to the Assistance tab. You can change the ticket, change and problem templates to the ones that suit you best. You can always go back by clicking on default.

How can I see all the rules assigned to an entity?

From Administration > Entities, go to the Rules tab. You will be able to see all the rules that apply to the entity.

What does “Attribute in LDAP directory representing the entity” mean?

The "LDAP directory information attribute representing the entity" is used in the "Entity based on LDAP information" action within authorization rules. This rule relies on the result of a regular expression (regex) in the criteria to determine entity assignment. Example: If the "(LDAP) Organization" attribute matches the regex \bTechnician\b (ensuring the exact word "Technician" is present), the "Entity based on LDAP information" action will assign the entity defined by ID "#0". Using this rule, GLPI will automatically assign users to the entity where the "Entity based on LDAP information" field contains the value "Technician."

What does "LDAP directory of an entity" and "LDAP filter associated with the entity (if necessary)" mean ?

The "LDAP directory of an entity" and "LDAP filter associated with the entity (if necessary)" are used in the interface to search for users from an LDAP directory based on the specified entity.

Example: If a default LDAP directory is defined in GLPI but you wish to adjust the filter based on the entity when performing a manual import, this field will be used to refine the search (otherwise, the default filter from the LDAP configuration will be applied).

How to prevent users from manually selecting the authorization server when multiple Active Directory directories are configured?

In GLPI, you can uncheck this option to streamline the login process:

• If the user has previously logged in, GLPI will attempt the LDAP connection on the last known server.

• If the user is not found or has never logged in, GLPI will try all configured LDAP servers.

It is essential to ensure unique logins for your users. If both LDAP1 and LDAP2 have a user with the login “FooBar,” GLPI will authenticate the user based on the first directory that responds.

To guarantee uniqueness, you should adapt the GLPI configuration by setting the user's email address as the login field. This approach will help avoid conflicts across directories, like this : The user's GLPI login, here must be the email address :

How can I get information on API documentation?

In order to get help on APIs, you can consult the documentation directly from your instance. To do this, in setup > general > API change the option to Yes to enable API Rest. The online API documentation option will appear. If you get an error message when you click on the documentation, click on full access from localhost and delete the IPs (or enter the IP of the workstation you are on) in the start and end of IPv4 address range fields.

Do you have a password policy?

Yes, for internal accounts only. As external accounts (LDAP, SSO, etc.) depend on a dedicated server, this policy cannot be applied to these accounts.

It is possible to request that the password :

• requires at least one number,

• requires at least one lower case letter,

• requires at least one symbol,

• be of a minimum length (configurable length),

• expires after a set period of time,

• is deactivated if the password has not been changed for a certain period of time (configurable time limit),

It is also possible to request that an expiry notification be sent to users.

How to disable password reset by e-mail?

To disable password reset by e-mail, you need to deactivate the Password forget notification (Setup > Notifications > Notifications).

Can I increase the password reset time by one day?

When you request a password reset from GLPI, you have 24 hours to carry out the reset. This time cannot be changed. If the 24 hours are exceeded, a new request must be made.

How do I put GLPI into maintenance mode?

If you have operations to perform that require GLPI to be put into maintenance mode, it is possible to do this in 2 ways:

• In CLI (on premise only): in the glpi folder run php bin/console maintenance:enable (or php bin/console maintenance:disable to deactivate it)

• In WebUI: in the setup > general menu system tab

How do I purge the GLPI history?

In order not to overload the GLPI database, it is possible to purge the history of certain items:

• general

• software

• financial and administrative information

• users

• components

• all sections (purge all history entries)

By default, the "keep all" option is selected. It is possible to keep the history for between 1 and 120 months, either per section or for the whole.

What are locks used for?

Locks are used to prevent certain information from being modified.

In this case, you need to activate the locks in Setup > General > General setup. Select Use locks and select the profile to be used when locking items and the types of object to lock. To lock a field, simply change it manually. Only the profile you have set up will be able to lock and unlock fields. To unlock them, go to the lock field of the item in question.

A padlock will appear when information is locked.

Is it possible to set up working days for support?

Yes, in Setup > General tab Assistance you can set up working days in the Planning work days field.

How do I change my GLPI theme?

There are several ways to change the theme:

• For individual use: go to user settings (top right) then in the personalization tab you can choose the color palette that suits you.

• For a global setting: go to setup > general > default values. You can choose the colour palette that suits you and will be applied to all users.

You can also modify the CSS by entity. Go to administration > entities, select the entity you want, then UI customization. Indicate Yes in the enable CSS customization field and paste your CSS code in the dedicated area.

How do I assign a default language for all users?

To change the default language, go to Setup > General > Default values. A default language field is available in the personalization section. This change is valid for all users.

How do I retrieve my instance's UUID?

Valid for on-premise instances only:

In Setup > General click on See what would be sent. This is the 1st value that will appear:

"glpi": {
"uuid": "hQ6ZuLpydjmaTuUCqnaqE6tTdsksio84sdfV8Kb1",
"version": "10.0.18",
}

How can I increase the number of search results per page?

In Setup > General > General setup, adjust the Default search results limit (page) as desired.

How can I deactivate the global search?

In Setup> General > General configuration, put No to Global search.

Can I activate/deactivate the option to "remember me"`?

In Setup> General > General configuration, at the bottom of the screen, click on deactivate or indicate in days the possible retention of the identifier.

Can I configure closing days?

It is possible to configure closing days (public holidays) from Setup> Titles, enter Closing and click on Closing periods. A procedure is to help you set them up.

Can I increase the password reset time to one day?

When you request a password reset from GLPI, you have 24 hours to reset your password. This time cannot be changed. If the 24 hours are exceeded, a new request must be made. A procedure is to help you set them up.

Can we synchronize a calendar with GLPI?

GLPI integrates a CalDAV server, which allows sharing of a GLPI calendar externally. It is also possible to modify it from both places. It's native via the link I provided previously.

• To do this, go to Assistance > Planning

• Click on

• Then click on Copy CalDAV URL to clipboard

• Paste this link into your email tool

Copying a link from an external email to GLPI (Outlook calendar type) is not native. You must use a third-party tool (outside the scope of Teclib) such as https://caldavsynchronizer.org.

How can I avoid importing duplicates into GLPI?

If you don't want 2 items to have the same serial number, or 2 users to have the same ID, field uniqueness will help you avoid these duplicates. To configure it, you can follow this .

What types of documents/extentions can be uploaded to GLPI?

From Setup > Dropdowns > Document types you can manage the types of documents authorised to be uploaded to GLPI: