> For the complete documentation index, see [llms.txt](https://help.glpi-project.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.glpi-project.org/tutorials/helpdesk/add_task.md).

# Add a task

## Creation

Enter the ticket that requires a task to be added. Click on **`answer`** > **`create a task`** (or on create **`tasks`** directly depending on the configuration of your interface):

<div align="left"><img src="/files/djGoUOXwlNaTAoiQqc2Q" alt="Alt text"></div>

or

<div align="left"><img src="/files/4NepOPpbTbKXhKq5zxdX" alt="Alt text"></div>

## Add a follow

As with tracking, you have a text field to indicate the nature of the Task. You can define whether the Task will be public or private. What differentiates the Task from the Tracker is its right-hand menu.

![Alt text](/files/dGULpY4fXFR5rH0L129j)

## Type of task

This will allow you to define the status of the Task when it is added: **Information / To Do / Done**.

<div align="left"><img src="/files/kBybC0ye9n9w5wZj8ayT" alt="Alt text"></div>

***

### Execution time

GLPI lets you define its execution time (this data can be modified later):

<div align="left"><img src="/files/McfaouZgJBOABjv7CJtq" alt="Alt text"></div>

***

### Users and groups

You can define which user or group will be assigned to this Task:

<div align="left"><img src="/files/sxNeMtqNJCrRJfliEXh9" alt="Alt text"></div>

***

### Planning

As mentioned above, the best thing about a Task is its scheduling. To do this, click on the **Schedule this Task** button, which will display the scheduling options.

<div align="left"><img src="/files/3HXDnkBOvIk54DKUS6HM" alt="Alt text"></div>

***

### Duration

You will be able to set a date, start time and duration for the Task. Click on the icon on the right to unfold the calendar:

<div align="left"><img src="/files/vyC01po6WF3MgxTUO8sy" alt="Alt text"></div>

***

### Save

Once you have entered your details, click on the **`Add`** button to save the Task.

<div align="left"><img src="/files/lBhVc9zJA0Tv8rw7CeSd" alt="Alt text"></div>

Unlike Follow-ups, when adding a Task, you can only select a status for **Tickets**, the choice of status is not available for Problems and Changes. The ticket will automatically change its status to **`processing (planned)`**.


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