Reminders
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In this article we will look at how to configure alerts in GLPI.
An "alert" in GLPI is the combination of four concepts:
A
An alert configured for this search
An automatic action to trigger the alert
A Notification
Case study to illustrate the concept
I want to be alerted when the number of Tickets with the New status exceeds 4
Adapt the following method to your context (other examples: alert if the number of computers with the status "In stock" is less than 10, or alert if at least one server-type computer has less than 90% free disk space).
First, we need to save the search on which we want to place an alert.
In the menu Assistance > Tickets (in our case)
Enter the search parameters in the search engine
Start the search!
The search result is displayed
To save your search, click on the icon in the search engine.
Give your search a name
Define its visibility (private in this case)
The Count field defines whether you want the number of results to appear in a tooltip
Choose the entity and the recursivity
Click on add
The search is now saved.
You can view your searches via the Lists icon at the top right of your interface:
The sliding banner will give you a list of your saved searches:
Now just click on your search to display the results.
Go to Tools > Saved searches
Choose the saved search on which you wish to place an alert
In the Saved search alerts tab
Click on Add an alert.
Here you need to :
Name this alert
Choose the operator and value that will trigger the alert (strictly greater than 4 in our case)
Make this alert active
Click on add
Our alert is configured.
The principle is simple:
You have configured a search linked to an alert.
In this alert, you have defined a threshold that triggers the alert (in our example above, the alert is triggered if the number of Tickets in New status is strictly greater than 4).
An automatic action will therefore be run regularly to trigger these alerts; this is called savedsearchesalerts:
Go to setup > Automatic actions.
Click on savedsearchesalerts.
Configure it according to your needs:
Warning
Attention As this automatic action is global to your entire platform, we strongly recommend that you configure the execution frequency to be as low as possible in order to cover as many alerts as possible.
The final step is to set up a notification that will be sent if the defined threshold is exceeded.
There are two possible scenarios:
Alert on a saved search Personal
Alert on a saved search Public
If the alert comes from a saved "Personal" (non-public) search, you will only need to create a single notification that will group together all your alerts. You will be the only recipient, so there is no need to multiply the number of emails.
If the alert comes from a search that has been saved as "Public", you will need to create a new notification. Personal notification :
In the menu setup > Notifications > Notifications
Choose the Saved searches notification
Change it to Activated
Click on Save
On the Gabarits tab, you can specify whether you want an email notification and the notification template and/or an Ajax notification and the notification template.
In the Recipients tab, it will only be possible to add Users.
Public Notification:
The first step is to create the event that will be associated with the notification for this alert
Go to Tools > Saved Searches Choose the saved search on which you want to create the event.
Choose the saved search on which you want to be notified.
If the search is in public mode, go to the Search alerts tab and GLPI will ask you to create this event:
You will then need to click on the create now button.
Next, create the notification:
setup > Notifications > Notifications
Add a new notification
Add a name
Active : Yes
Type : Saved search alert
Event : choose the search desired
Click on save
In the "Templates" tab, you can specify whether you want an email notification and the notification template and/or an Ajax notification and the notification template.
Finally, in the Recipients tab, you will need to add the desired recipients.
GLPI documentation "Notifications"
