Notification Definitions

A notification definition in GLPI is composed of:

One or more notification templates

: Templates are added for specific notifications modes. This allows you to use one template for email notifications and another for browser notifications.

A set of recipients

: The list of recipients could include specific users, groups, etc or can include dynamic recipients such as "Requester" which would be replaced by all user's listed as requester on a Ticket for example.

• An item type (Ex: Ticket).

• An event from the specified item type (Ex: Add).

The different tabs

Notification

:

  A notification is composed of a certain number of specific fields to fill in:

  :   - **Name**: Name of the notification.
      - **Active**: Allows you to temporarily deactivate a
        notification.
      - **Type**: Type of GLPI object to which the notification
        refers.
      - **Notification mode** The notification method (Email and
        Browser available by default).
      - **Event**: Indicates what will be the triggering event
        following the type of the object.

• Notification templates: Indicates the notification that will be sent for the object type and the event defined previously.

Recipients

: This is where you define who will receive the notification.

  A certain number of actors of the application are proposed and the
  list The list varies according to the type of object defined.

  This list includes, but is not limited to:

  - **Administrator**: person whose email address has been defined
    in the global
    [configuration of email follow-ups](email_notifications.md).
  - **Entity Administrator**: person, for each entity, whose email
    address is defined in the entity
    [configuration of email follow-ups](email_notifications.md).
  - **Requester**: The person who is listed as the requester in the
    ticket.
  - **Technician in charge of the ticket**: Users assigned to the
    ticket.
  - **Group XXX**: All the people who have access in the entity and
    who are part of the group.
  - **Group XXX without supervisor**: All members of the group
    except the person declared Manager of the group.
  - **Group in charge of the ticket**: All the members of the group
    to which the ticket is assigned.
  - **Group in charge of the ticket without supervisor**: All
    members of the group assigned to the ticket, except for the
    person declared Manager of the group.
  - **Requesting group**: All members of the group indicated as the
    requesting group of the ticket.
  - **Observer group**: All members of the group indicated as the
    observer group of the ticket.
  - **Observer**: The person who is the observer of the ticket.
  - **Profile XXX** : All the people who have access in the entity
    and who have this profile.
  - **Writer**: person who enters the information.
  - **Technical manager**: The person designated as the user
    responsible for the asset(s) related to the ticket.