Approval by mail
Last updated
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Last updated
Was this helpful?
You'll find a procedure to help you use the plugin.
It is possible to modify the notification via setup > Notifications Notification templates > tickets validation> template translations
No, this is not possible, an error message will prevent you from doing so. You will have to recreate a validation request from the ticket.
This may be due to several parameters:
Check that your is correctly configured,
Check that the cron on your server (on-premise only) is active,
Check that the automatic action responsible for sending emails is correctly configured (setup >automatic actions > queuednotification).
Check that there are no items in your notification queue (administration >notification queue)
Check that the recipient has an email address
The tags are available from Setup > Notifications Notification templates >tickets validation> template translations. ##ticket.satisfaction.answer.1## URL to use to rate 1 star out of 5
##ticket.satisfaction.answer.2## URL to use to rate 2 star out of 5
##ticket.satisfaction.answer.3## URL to use to rate 3 star out of 5
##ticket.satisfaction.answer.4## URL to use to rate 4 star out of 5
##ticket.satisfaction.answer.5## URL to use to rate 5 star out of 5
##ticket.satisfaction.answer.comment## URL to use to rate with a comment
##ticket.solution.accept.url## URL to use to accept solution
##ticket.solution.reject.url## URL to use to reject solution
##ticket.validation.accept.url## URL to use to accept approval request
##ticket.validation.reject.url## URL to use to reject approval request