Approval by mail
How do I install mail approval?
You'll find a procedure to help you use the plugin.
Can I customise the validation notification?
It is possible to modify the notification via setup
> Notifications
Notification templates
> tickets validation
> template translations
Is it possible to validate a request that has been cancelled using the same link?
No, this is not possible, an error message will prevent you from doing so. You will have to recreate a validation request from the ticket.
Why hasn't the recipient received the approval email?
This may be due to several parameters:
Check that your SMTP is correctly configured,
Check that the cron on your server (on-premise only) is active,
Check that the automatic action responsible for sending emails is correctly configured (
setup
>automatic actions
>queuednotification
).Check that there are no items in your notification queue (
administration
>notification queue
)Check that the recipient has an email address
Which tags are added by email approval?
The tags are available from Setup
> Notifications
Notification templates
>tickets validation
> template translations
. ##ticket.satisfaction.answer.1##
URL to use to rate 1 star out of 5
##ticket.satisfaction.answer.2##
URL to use to rate 2 star out of 5
##ticket.satisfaction.answer.3##
URL to use to rate 3 star out of 5
##ticket.satisfaction.answer.4##
URL to use to rate 4 star out of 5
##ticket.satisfaction.answer.5##
URL to use to rate 5 star out of 5
##ticket.satisfaction.answer.comment##
URL to use to rate with a comment
##ticket.solution.accept.url##
URL to use to accept solution
##ticket.solution.reject.url##
URL to use to reject solution
##ticket.validation.accept.url##
URL to use to accept approval request
##ticket.validation.reject.url##
URL to use to reject approval request
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