GRPD Tools

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How do I install GPD tools?

A procedure is available to help you install the plugin.

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What is the purpose of RGPD Tools?

RGPD Tools allows you to clean up information or delete users who are inactive in order to comply with the RGPD rule.

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What does inactive mean from the plugin's point of view?

Inactive means all accounts marked no to active.

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What is the difference between clean and delete?

• Clean : the user's data is deleted and the user is moved to the recycle bin.

• Deletion : The user is permanently deleted, it does not go through the recycle bin.

Warning

Deletion is definitive, the user cannot be recovered.

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Is a filter possible?

Yes, 3 options are available. You can delete or clean up :

• all inactive users,

• all inactive users with no ongoing tickets,

• all inactive users with no tickets.

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Why are users not being cleaned/deleted despite the plugin being configured?

The plugin can only work if the cleaninactiveuser automatic action is active and correctly configured. You can find it in ti-settings:configuration > automatic actions