Tag

Requirements (on-premise)

Install the plugin

• Go to the marketplace. Download and install the plugin "Tag".

Setting up the plugin

• From Setup > Dropdowns

• Click on Tag management

• Then Tags

• Enter a name that will be visible when tags are added

• Enter a description (optional)

• Add a colour

• Associate one or more elements. If nothing is ticked, it will not be visible in any element by default.

Choose where to find the tag

You can indicate whether the tag should be at the top or bottom of the list.

• From Setup > General > Tag management, specify the tag location.

Bottom :

Top:

Adding rules

You can add business rules (tickets, computers, etc.) to add tags to particular items.

Example : Assign a VIP tag when a member of the management group writes a ticket.

• Here are the criteria to be implemented from Administration > Rules > Business rules for tickets

• After creating a ticket :

FAQ

If you have any questions about using the plugin, please consult our FAQ