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Unread messages

Requirements (on-premise)

GLPI Version
Minimum PHP
Recommended

10.0.x

8.1

8.2

11.0.0

8.2

8.4

A GLPI Network BASIC subscription (or higher) is required. This plugin is also available for all GLPI Network Cloud instances.

Install the plugin

  • Go to the marketplace. Download and install the plugin Unread messages.

images/Unread-1.png

Setting up the plugin

  • Go to Administration > Entities, unread messages tab

There are 3 possible settings:

Operation
Effect

Disabled

The plugin will remain inactive

Per user helpdesk;share central

Users with the self-service profile will be notified of tickets for which they are the requestor. Technicians, for their part, will share the notifications. If a notification is read, it will be marked as read for all other technicians

Per user

Each user will have access to their own queue of notifications, including those for their group and their individual assignments

Display notifications

Header

When a new activity has not yet been viewed, a bell icon appears:

images/Unread-2.png

Listed

Unread messages on a ticket highlight the ticket concerned and a red indicator :

images/Unread-3.png

Ticket timeline

New messages will be identified by a banner New messages.

images/Unread-4.png

Management by entity

Management by entity is possible to manage the counting of notifications by entity.

  • Go to Administration > Entities, and select the desired entity.

  • In the Unread messages tab, select the option that suits you so that unread messages behave differently to the parent entity.

images/Unread-5.png

FAQ

If you have any questions about using the plugin, please consult our FAQ

PreviousUninstall

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