Default values
This tab allows you to configure the default display preferences. These can be overridden for each user (see preferences management).
Customization
Default language: The language to be used in the GLPI interface.
Display order of surnames firstnames: Allows names to be displayed as Surname, First Name or First Name, Surname.
Results to display by page: The number of results displayed in the search results list. If a user sets a value higher than that specified in the general configuration, they will be limited to the general configuration value.
Display the tree dropdown complete name in dropdown inputs: Displays the full name of child items in a tree-like dropdown list.
Display counters: If enabled, the number of items will be displayed next to certain tab names, such as the
Itemstab in a Ticket.Keep devices when purging an item: If enabled, components linked to an item being permanently deleted can be kept. Otherwise, they will be deleted with the item.
Results to display on the home page: The number of items to display in the Ticket, Change, and Problem tables on the homepage. If this setting is set to 0, only the table headers will be displayed, but you will be able to access their respective content by clicking on the table name.
CSV delimiter: Character to delimit fields in a CSV export (
,or;).Page layout: Allows displaying the general menu (horizontal - menu in the header or vertical - menu in the sidebar).
Enable high contrast: Improves the readability of the GLPI interface for users with visual impairments. This feature aims to enhance GLPI's accessibility and provide a better user experience for everyone.
Default central tab: Allows displaying a specific tab on the central page:
Dashboard
Personal view
Group view
Global view
RSS Feed
Show search form above results: Permanently displays the search bar. By default, it is hidden and appears when you click Search.
Date format: Format for displaying dates (YYYY-MM-DD / DD-MM-YYYY / MM-DD-YYYY).
Number format: Format for displaying numbers (1 234.56 / 1,234.56 / 1 234.56 / 1234.56 / 1234,56).
Go to created item after creation: If enabled, the user will be redirected to the item's modification form after its creation. Otherwise, they will remain on the new item's form to add more.
Display the complete name of tree dropdown in search results: Allows for better identification of items displayed in lists and search results, especially when multiple objects have similar names.
When this option is enabled, GLPI displays the full path (or hierarchical full name) of the items. For example:
Without the option:
Computer 01With the option:
Location > IT Department > Computer 01
Show GLPI ID: Adds the GLPI ID after its name on the item's modification form.
Notifications for my changes: Receive notifications for actions performed by the logged-in user. This does not apply to ticket creation, for which a notification is always sent (proof of creation).
PDF export font: The font used when generating PDF exports.
Color palette: Allows choosing a theme from the proposed ones.
Rich text field layout: When writing, allows specifying whether the formatting bar is integrated (without a toolbar) or classic (toolbar at the top). If you choose integrated, the bar will appear at the beginning of the line or when selecting text to format.
Timezone: Allows selecting the default time zone (can be modified in user preferences).
Timeline order: Allows displaying the history order during exchanges (in tickets, for example).
Natural order: old entries at the top, recent at the bottom
Reverse order: old entries at the bottom, recent at the top
Show search pagination above results: Yes / No
Assistance
Private follow-ups by default: If enabled, follow-ups are pre-selected as private (only profiles with the corresponding right will be able to view private follow-ups).
Private tasks by default: If enabled, tasks are pre-selected as private (only profiles with the corresponding right will be able to view private tasks).
Task status by default: Pre-selected status for tasks.
Automatically refresh data (tickets list, project kanban) in minutes: Automatically refresh the information in the tickets list and Kanban. Never or choose a timeframe between 1 and 30
Pre-select me as requester when creating a ticket: The logged-in user will be automatically assigned as the requester for the ticket upon creation.
Add me as technician when adding a solution to the ticket: The logged-in user will be automatically assigned as the technician for the ticket upon resolution. This option adds the user to other already assigned users.
Timeline date display: Allows displaying precise times (date + hour + minute) or relative times (displays a delay, for example, 3 weeks ago).
Show new tickets on the home page: If the logged-in user has the right to see all tickets, a table listing all tickets with the status "New" will be displayed in the Overview tab of the homepage.
Request sources by default: Pre-selected request source for new tickets.
Planned tasks state by default: Assigns a status to scheduled tasks (Information / To Do / Done).
Pre-select me as technician when creating a ticket: The logged-in user will be automatically assigned to the ticket upon creation. This only applies to users who can be assigned to tickets.
Add me as a technician when adding a ticket follow-up: The logged-in user will be automatically assigned to the ticket when a follow-up is added. This option adds the user to other already assigned users.
Action button layout: Merges or splits actions for tickets, changes, or problems.
Priority Colors
You can customize the color of each priority:
Very low
Low
Medium
High
Very high
Major
Due date progression
Allows defining the colors that will be applied in an object's progress bar. These different states depend on the defined thresholds (warning state threshold and critical state threshold) in percentage, hours, or days.
Dashboards
Configure the default dashboards for the homepage (central), the support module, the assets module, and above the ticket search results list (mini dashboards).
Notifications
Enable notifications: Disable default notifications in the configuration of actors on ITIL objects, with the possibility to override them. Disable all notifications on all other objects, without the possibility to override them.
Notification location:
Top left
Top right
Bottom left
Bottom right
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