Recurrent Changes is a major new feature in GLPI 11 that automates the creation of change requests on a periodic basis.
Automatic creation of changes according to a defined frequency
Use of predefined change templates
Calendar management to comply with working hours
Advance creation to enable planning
Support for entities and recursion
Simple activation/deactivation
Required profile: “Recurrent changes” right (read/write as needed)
Access to templates: “ITILTemplate” right to configure templates
In the main menu, click on Support
Select Recurrent changes from the submenu
On the Recurrent changes page, click Add
Name: Descriptive name of the recurring change
Comment: Description of the recurring change (optional)
Active: Enable/Disable the creation of recurring changes
When creating the change, GLPI will use the configuration of the associated template. This is useful for configuring predefined, mandatory and hidden fields.
Start date: Date from which to start the recurrence
End date: Automatic stop date (optional)
Periodicity: Waiting time between the creation of two recurring changes
Preliminary creation: Time limit for creating the change before the start date (up to 2 weeks) (optional)
Calendar: Restriction to working hours (optional)
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