Recurrent changes

Overview

Recurrent Changes is a major new feature in GLPI 11 that automates the creation of change requests on a periodic basis.

Why use it?

• Automatic creation of changes according to a defined frequency

• Use of predefined change templates

• Calendar management to comply with working hours

• Advance creation to enable planning

• Support for entities and recursion

• Simple activation/deactivation

Prerequisites

Required profile: “Recurrent changes” right (read/write as needed)

Access to templates: “ITILTemplate” right to configure templates

Configuring recurrent changes

Navigating the interface

• In the main menu, click on Support

• Select Recurrent changes from the submenu

• On the Recurrent changes page, click Add

Basic configuration

• Name: Descriptive name of the recurring change

• Comment: Description of the recurring change (optional)

• Active: Enable/Disable the creation of recurring changes

Adding the change template

When creating the change, GLPI will use the configuration of the associated template. This is useful for configuring predefined, mandatory and hidden fields.

Time configuration

Start date: Date from which to start the recurrence

End date: Automatic stop date (optional)

Periodicity: Waiting time between the creation of two recurring changes

Preliminary creation: Time limit for creating the change before the start date (up to 2 weeks) (optional)

Calendar: Restriction to working hours (optional)