Phone lines

Phone lines management in GLPI allows to:

• Create an inventory of all organization's phone lines;

• Follow information on each phone line;

• Include phone lines in GLPI financial management.

A phone line in GLPI

Basic fields

• Name

• Status

• Location

• User

• Group

• Comments

• Line type :

  • You can add an existing line type or add a new one by clicking on +.

Specific fields

• Caller number : telephone number attached to the line

• Caller name : user attached to the line

• Line operator :

  • You can add an existing operator or add a new one by clicking on +.

The different tabs

Items

List of all other linked GLPI Items. You can manually add an item by selecting it from the drop-down list.

Management

Management of financial and administrative information, this information is visible in the 'Management' tab on the object form.

Contracts

GLPI supports contracts management, in order to manage contract types such as loan, maintenance, support...

Contracts management allows to:

• make an inventory of all contracts related to the organization assets

• integrate contracts in GLPI financial management

• anticipate and follow contract renewal.

Documents

The document tab lets you link different types of file to a material (PDF, txt, png, etc.) You can attach a document already uploaded to GLPI or add a new one directly from this tab.

Note

The Notes tab provides a free text field for storing additional information. Notes are displayed in the order of their creation. You can also add a document

History

The History tab is used to show any changes made to an item. The following information about the changes is available:

• ID of the change.

• Date and time the change was made.

• User who made the change. If this field is not filled, it means that the action was done automatically (For example: automatic inventory update).

• Field that was changed.

• Description of the change that was made.

The description of the change represents either the difference between the old and the new value (For example with location field: Change HQ to Remote Office A), or the explanation of the action which was carried out (For example: Uninstallation of a software: "Gimp 2.0").

For dropdowns or objects with a parent/child relationship, the modification of a child will appear in the history of the parent element.

All Information

For an item, all information is displayed on one page from the All tab. This shows all of the tabs of an object's form in one view, one below the other.