Domains records

Domains records

List of attached records

The different tabs

Impact Analysis

Impact analysis enables an infrastructure diagram to be drawn up, showing the dependencies and impacts in the event of equipment loss. This can be saved and exported

Records

A Record object stores all record types that can be found in a DNS zone or DNS configuration file: TXT, A, PTR, SDA, CNAME...

This object must be associated to a Domain object.

You can add an existing record (in Link a record field) or create a new one.

• To add a new record, click on +Add

• Enter the differents fields

  • Name

  • Record type

  • Technician in charge

  • Group in charge

  • Creation date

  • TTL

  • Data

• Click on +Add

Record types are not limited to the default ones and can be customized using drop-down management.

Tickets

View all tickets linked to the computer

Problems

This tab refers to all hardware-related problems. Problems can also be linked to tickets, projects, etc. This allows you to have a complete scenario when necessary.

Documents

The document tab lets you link different types of file to a material (PDF, txt, png, etc.) You can attach a document already uploaded to GLPI or add a new one directly from this tab.

Links

Links offer several possibilities. Send the GLPI object file to another URL of your choice, or generate an RDP file, for example.

Note

The Notes tab provides a free text field for storing additional information. Notes are displayed in the order of their creation. You can also add a document

History

The History tab is used to show any changes made to an item. The following information about the changes is available:

• ID of the change.

• Date and time the change was made.

• User who made the change. If this field is not filled, it means that the action was done automatically (For example: automatic inventory update).

• Field that was changed.

• Description of the change that was made.

The description of the change represents either the difference between the old and the new value (For example with location field: Change HQ to Remote Office A), or the explanation of the action which was carried out (For example: Uninstallation of a software: "Gimp 2.0").

For dropdowns or objects with a parent/child relationship, the modification of a child will appear in the history of the parent element.

All Information

For an item, all information is displayed on one page from the All tab. This shows all of the tabs of an object's form in one view, one below the other.