# Creating ITIL Category

## Creating the category

* From **`configuration`** > **`titles`**, enter **ITIL** in the **search box**.
* Click on **`ITIL category`**.

![Alt text](https://2961961068-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsGALtnzA2IROeldmXKt5%2Fuploads%2Fgit-blob-52c3ce14d6c7a7086d9d979487b9ebe84f05b4f4%2FITIL-1.png?alt=media)

* Click on **`add`**.
* Enter the necessary information

| Title                                | Data                                                        |
| ------------------------------------ | ----------------------------------------------------------- |
| Name                                 | Name of the category visible from the ticket interface      |
| Comments                             | Comment visible from the standard interface                 |
| As a child of                        | Possible dependency                                         |
| Technician in charge of the hardware | Technical manager can be assigned automatically if required |
| Group in charge of the hardware      | Technical group can be automatically assigned as required   |
| Knowledge base                       | Link to a knowledge base article                            |
| Code representing ticket category    | Internal code for ITIL categories                           |
| Visible in the simplified interface  | Visible or not from the simplified interface                |
| Visible for an incident              | Visible or not for an incident                              |
| Visible for a request                | Visibility or not for a request                             |
| Visible for a problem                | Visibility or not for a problem                             |
| Visible for a change                 | Visible or not for a change                                 |
| Template for a request               | Link a request template                                     |
| Template for an incident             | Link an incident template                                   |
| Grandfather for a change             | Link a change template                                      |
| Problem template                     | Link a problem template                                     |

{% hint style="info" %}
**Note on visibility**

Visibility indicates whether the category will be selectable from the assistance interface. If it is set to **`no`**, the category will be visible but not selectable. For example, to limit the selection of root categories and force users to refine their request by selecting a child category (rather than **`software`** choose **`software`** > **`email`**).

<img src="https://2961961068-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsGALtnzA2IROeldmXKt5%2Fuploads%2FZ9b2sGMe78o2Lk7DNMBb%2FITIL-8.png?alt=media&#x26;token=f931468b-4ea8-4549-93c5-f5994aff09a9" alt="" data-size="original">
{% endhint %}

{% hint style="info" %}
**Note on templates**

Templates can be used to simplify the interface with users. For example, you can pre-fill fields, hide some or force others to be filled in. See the chapter on **`Add templates`**.
{% endhint %}

* Once your category has been created, click on **`add`**.

![Alt text](https://2961961068-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsGALtnzA2IROeldmXKt5%2Fuploads%2Fgit-blob-dd0b4452e73907c92e254fa81e1a8fc91ece0017%2FITIL-2.png?alt=media)

## Link a category to a template

* For linking a category to a template and, for example, when a user selects the ITIL category **`mailbox`**, the template loads its content to the ticket, [read here](https://help.glpi-project.org/tutorials/create_templates#link-your-template-to-your-category)