# Creating ITIL Category
## Creating the category
* From **`configuration`** > **`titles`**, enter **ITIL** in the **search box**.
* Click on **`ITIL category`**.
* Click on **`add`**.
* Enter the necessary information
| Title | Data |
| ------------------------------------ | ----------------------------------------------------------- |
| Name | Name of the category visible from the ticket interface |
| Comments | Comment visible from the standard interface |
| As a child of | Possible dependency |
| Technician in charge of the hardware | Technical manager can be assigned automatically if required |
| Group in charge of the hardware | Technical group can be automatically assigned as required |
| Knowledge base | Link to a knowledge base article |
| Code representing ticket category | Internal code for ITIL categories |
| Visible in the simplified interface | Visible or not from the simplified interface |
| Visible for an incident | Visible or not for an incident |
| Visible for a request | Visibility or not for a request |
| Visible for a problem | Visibility or not for a problem |
| Visible for a change | Visible or not for a change |
| Template for a request | Link a request template |
| Template for an incident | Link an incident template |
| Grandfather for a change | Link a change template |
| Problem template | Link a problem template |
{% hint style="info" %}
**Note on visibility**
Visibility indicates whether the category will be selectable from the assistance interface. If it is set to **`no`**, the category will be visible but not selectable. For example, to limit the selection of root categories and force users to refine their request by selecting a child category (rather than **`software`** choose **`software`** > **`email`**).
{% endhint %}
{% hint style="info" %}
**Note on templates**
Templates can be used to simplify the interface with users. For example, you can pre-fill fields, hide some or force others to be filled in. See the chapter on **`Add templates`**.
{% endhint %}
* Once your category has been created, click on **`add`**.
## Link a category to a template
* For linking a category to a template and, for example, when a user selects the ITIL category **`mailbox`**, the template loads its content to the ticket, [read here](/tutorials/helpdesk/create_templates.md#link-your-template-to-your-category)
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://help.glpi-project.org/tutorials/helpdesk/itil_category.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.