> For the complete documentation index, see [llms.txt](https://help.glpi-project.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.glpi-project.org/tutorials/helpdesk/create_templates.md).
# Creating Templates for Tickets
## Add templates
Templates can simplify user requests by pre-filling fields, hiding some or forcing certain fields to be filled in.
In our example, we'll create an incident template to help users report incidents correctly.
* From **`Setup`** > **`Dropdowns`** > **`ITIL category`**, select your category
* Click on **`incident template`**.
* Enter the name of your template
* Close the template creation confirmation window, then click on de **`template for an incident`**.
* Select the newly created template
***
### Mandatory fields
You can add mandatory fields for the simplified interface and/or the standard interface. They will be marked with a :asterisk:
In our example, we're going to force the user to fill in the **`description`** and the **`emergency`**.
* Select description from the drop-down list, then **`add`**.
* Do the same with **`emergency`**.
***
### Predefined fields
To guide your users, you can pre-fill fields to make the interface more interactive. This will give you as many elements as possible to help you resolve the incident. In our example, we'll fill in the description field to make it as complete as possible.
* In the **`predefined fields`** tab, select **`description`**.
* Fill in the information you deem necessary
* Click on **`add`**
***
### Hidden fields
Hidden fields avoid overloading the user interface and simplify the writing of the incident.
* In the **`hidden fields`** tab, add the fields you don't want to appear in the standard and/or simplified interface.
* Click on **`add`**
***
### Preview
You can view the rendering of the simplified and standard interface in the corresponding tabs
***
### ITIL Category
The "ITIL category" tab lets you see which category your template is available in.
You can add different templates for each type of category (request, incident, change, problem). You can also use the same template for several category types.
***
## Link your template to your category
{% hint style="info" %}
**Note**
If you want to know more about categories, you can use [this article](#itil-category)
{% endhint %}
* From **`Setup`** > **`Dropdowns`**, select the relevant category
* In the field for which you want your template to appear, select it from the drop-down list
* Click on **`save`**.
From now on, when a user selects the ITIL **`mailbox`** category, the template will be selected.
{% hint style="success" %}
**Insert `description`**
The description box has been forced to prevent the user from leaving the default values, so modifying the default values will be necessary, otherwise an error message will appear.
{% endhint %}
---
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