Changes
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A Change is the establishment of the resolution of a Problem (in GLPI sense or not) or the establishment of a new material / human element or process of your . Change allows you to inform, assign, plan, budget, etc. The Changes are accessible in Assistance > Changes.
To create a Change, like any element of GLPI, click on add. The change form reminds the form of incidents, of which distinguish the concepts:
requesters
observers
assigned
status
urgency
impact
priority
category
Like the Problem, it is possible to attach other elements of GLPI to your Change: Ticket / Problem / Projects / Costs / etc.
A is available to help you implement your change.
A reccurent change is a change that occurs periodically and is planned in order to prepare and plan the possible steps that could be linked to it.
Example : Weekly check that Windows patches have no impact on production performance.
You can link other GLPI projects, problems, items, etc. to it.
In Assistance > Reccurent changes click on Add Add a name and a comment if necessary. Set your change to active and indicate a start date (an end date if necessary). Add the desired periodicity as well as early creation if you want the change to be created before the start date. All that remains is to save your reccurent change.
Automatic actions
Remember to check that the RecurrentItems automatic action in setup > automatic actions is active and set to the correct run frequency so that the change creation action can be carried out.
The available statuses are :
New
Evaluation
Approval
Accepted
Pending
Testing
Qualification
Applied
Review
Closed
Cancelled
Refused
Yes. It is possible to link problems, tickets, projects and elements of the fleet to have a complete overview of the progress of the change.