My GLPI Cloud
Which IP address does my instance respond to ?
To interconnect your instance with a third-party provider, you need to authorise the IP address associated with the outgoing flow
16
with16.glpi-network.cloud
57.128.65.116
57.128.65.116
Europe
France
17
with17.glpi-network.cloud
57.128.44.201
57.128.44.201
Europe
France
18
with18.glpi-network.cloud
57.128.45.100
57.128.45.100
Europe
France
19
with19.glpi-network.cloud
162.19.93.212
162.19.93.212
Europe
France
20
with20.glpi-network.cloud
57.128.103.166
57.128.103.166
Europe
France
21
with21.glpi-network.cloud
162.19.93.240
162.19.93.240
Europe
France
22
with22.glpi-network.cloud
141.94.173.236
141.94.173.236
Europe
France
23
with23.glpi-network.cloud
57.128.114.231
57.128.114.231
Europe
France
30
with30.glpi-network.cloud
87.98.178.77
57.128.36.142
Europe
France
31
with31.glpi-network.cloud
46.105.40.189
51.210.127.93
Europe
France
32
with32.glpi-network.cloud
87.98.145.248
57.128.56.229
Europe
France
33
us1.glpi-network.cloud
51.81.90.250
135.148.101.38
America
USA
34
us2.glpi-network.cloud
147.135.100.38
15.204.30.28
America
USA
35
us3.glpi-network.cloud
51.81.125.184
135.148.232.195
America
USA
36
in1.glpi-network.cloud
148.113.24.13
148.113.37.27
Asia
India
37
sg1.glpi-network.cloud
139.99.34.194
51.79.143.19
Asia
Singapore
38
ca1.glpi-network.cloud
54.39.84.121
51.79.28.54
America
Canada
Can I choose the region where my instance will be hosted?
Yes, at the moment you can choose whether your instance is hosted in Europe or the United States. Future deployments will allow you to choose and refine your hosting region even further (Europe/France, for example).
How do I subscribe to GLPI Cloud?
Go to this address: https://myaccount.glpi-network.cloud/ Then follow this procedure
What are the limitations of the GLPI Public Cloud and GLPI Private Cloud offers?
Maximum number of IT agents
Unlimited
Unlimited
Minimum number of IT agents
1
25
Rate per user
19 €
21€
Maximum number of assets
Unlimited
Unlimited
Number of end users
Unlimited
Unlimited
Community support
✅
✅
Support Bug fixes/security patches
✅
✅
L2/L3 helpdesk support
Partner
Partner
Community plugins
✅ Secure Marketplace
✅ Secure Marketplace
GLPI Network plugins
✅
✅
Automatic updates
✅
✅
Server maintenance
✅
✅
Full database backup once a day
✅
✅
Incremental database backups once an hour
❌
✅
Incremental backups of files (GLPI attachments)
❌
✅
Dedicated server
❌
✅
VPN tunnel
❌
✅
A read-only connection to the MySQL database
❌
✅
Filtering of IPs that can access the instance
❌
✅
Interconnection with the Metabase reporting tool (Metabase plugin)
❌
✅
SQL replication
❌
❌ (tailor-made offer available)
Special needs
If you have requirements that are not covered by one of our offers, please contact our sales department so that we can provide you with a tailor-made offer.
I'm in a private Cloud, can I have access to a pre-production instance?
Your offer allows you to obtain a pre-production instance to carry out all your tests without compromising the production instance. You can request this at any time.
Why has my Cloud instance been suspended?
After the 45-day trial period, if no means of payment has been entered in your customer area, your instance will be automatically suspended. If a payment default is detected, your instance will also be suspended. It will be reactivated as soon as siutation has been re-established.
I have a cloud instance, how can I recover my data?
You have the right to recover your data. All you have to do is request it using the form. Your database and documents will be sent to you by secure link.
Does Cloud support include customisation assistance?
TECLIB' works indirectly with customers through a network of partners. These partners provide advice, training, integration, configuration, N1-2 support and specific developments for end customers. For its part, TECLIB provides N3 maintenance (your GLPI Network Cloud offering), product development (R&D or partner subcontracting), ecosystem cohesion and community management. We invite you to visit the following website to find a partner near you who can help you with your GLPI needs: https://glpi-project.org/partners/
How do I import my current GLPI data into a GLPI Network Cloud instance?
To import your GLPI data :
Gather your data in the form of a SQL dump as well as the files (folder
files) in the form of a zip.Create a ticket with GLPI Network Cloud support specifying :
The type of import required (e.g. data migration from a local instance to the cloud).
Authorisation for Teclib to access your instance.
The secure download link for your data (Wetransfer, Google Drive, etc.).
Support will confirm receipt and integration of your data.
A full article is available to help you.
What should I do if the import doesn't seem to have worked properly?
Check whether the imported data matches your expectations by connecting to your GLPI Network Cloud instance.
If data is missing :
Make sure that the files sent contain all the necessary data
Contact support to provide them with the missing files or additional information
How can I increase the storage capacity of my instance and at what price?
With a public instance, you can increase your storage capacity by 50GB for €49 per month.
Is there a size limit for importing my on premise database to the Cloud?
There is no size limit. If your instance exceeds 5 GB for public instances, you can increase it by 50 GB for €49.
Can I add a plugin to my Cloud instance that is not available in the catalogue?
If a plugin is not present, you can request its addition directly from the plugin page of your instance. If it passes the various tests, it could be integrated. If, on the other hand, the tests fail, its presence in the marketplace will be compromised.
Which accounts will I be billed for?
Accounts billed will be those with a standard interface. An interface is associated with a profile.
The profiles in GLPI (8 by default) are of two types, representing two different user interfaces:
The Simplified interface
on a default installation, only for the profile named Self-Service
The Standard interface
on a default installation, for all other profiles: Super-Admin, Admin, Hotliner, Observer, Supervisor, Technician, Read-Only
The Simplified interface contains a very limited menu, giving access by default only to:
Tickets
The reservation of equipment
The consultation of the FAQ
And the access to the forms of your catalog of services
This interface is used by end-users. These users, with a simplified interface, are free and unlimited.
The Standard interface contains all GLPI menus (depending on the administrative rights), and is used by:
Technicians
"IT agents"
Helpdesk agents
Or even administrators, fleet managers, etc.
These users with a standard interface are billed 19€ (tax excl.) per month.
(If a user has several "standard interface" profiles, he is invoiced only once).
How do I know how many accounts I will be charged for?
The GLPI Network Cloud plugin (available from the marketplace) will identify paying accounts. A new tab will appear in administration showing you this information.
How do I know the storage level of my instance?
The GLPI Network Cloud plugin (available from the marketplace) can show you this information from the Administration > GLPI Network Cloud tab once the plugin is installed.
I'm in the Cloud, how can I get the latest version of GLPI?
Cloud instances are updated when a new version is available. You don't have to do anything, updates are automatic.
How do I customise the URL of my instance?
If you would like to use the URL of your domain (support.mydomain.com) for your cloud instance, you can use this form, observing the following recommendations:
The addition of a CNAME entry must be configured on your DNS server. This must point to the current URL of your cloud instance. Remember to indicate the URL you have chosen in your ticket so that it can be configured.
How to know my IP Addres?
Your GLPI Network Cloud instance has a static IP. To find out what this is and configure your firewall, for example, run the following command in a terminal:
Linux :
dig +short MaSociete.with.glpi-network.cloudWindows:
nslookup MaSociete.with.glpi-network.cloud
How many times to set up fee-paying procedure?
After having indicated and validated your personal information (Company, Email, Password, URL) on the registration form or in your customer area, the deployment of your new GLPI Cloud instance takes less than one (1) minute on average. Once your instance is deployed, its activation in paid mode is immediate as soon as you save your payment information (credit card) in your customer area. The first billing is issued at the same time based on current standard users, then monthly on the same date thereafter.
Good to know
You also have the possibility of paying by direct debit.
What' happens after the trial period?
After deployment of your instance on our GLPI Cloud platform, you have 45 days free trial.
During these 45 days:
Your GLPI Cloud instance is available with all features included;
If you have lost your GLPI access password, do not hesitate to contact us: we will reset it;
Your customer account can be accessed now.
7 days before the end of 45 days free trial:
If you did not enter payment data: you will receive a reminder (to the email address indicated at your registration), inviting you to complete your payment information to keep the access to your instance.
1 day before the end of 45 days free trial:
If you did not enter payment data: you will receive a new reminder.
After 45 days of free trial:
If you did not enter payment data:
Your GLPI Cloud instance will be suspended 2 days after the end of your trial period, you can restore access by entering your payment information;
Your GLPI Cloud instance will be permanently deleted 20 days after the end of your trial period;
Your data will not be recoverable;
Your customer account will remain accessible for new instances.
If you have entered payment data:
You are now switched to the paid offer;
Your platform will remain accessible and will be backed up every night (7 days conservation);
Your customer account can be now accessed.
How to close GLPI Network Cloud account?
Even if we are sorry to see you go, you can close your account at any time, for no particular reason. To do this, please, go to your customer account then choose the menu My Account, then click the link Delete my account and follow the instructions.
Important
Please, keep in mind that your data will be destroyed!
How do I reset the admin password for my instance or my client account?
These forms allow you to create a new password for GLPI Cloud and subscription accounts (GLPI Network) sent to your email:
GLPI Cloud: forgot password?
GLPI Network: forgot password?
How often are GLPI Cloud backups performed?
GLPI Network Cloud instances are backed up once a day with a 30 day retention.
How can I secure my exchanges between GLPI Agent and my Cloud instance?
You can set up a basic authentication to prevent unauthorised agents from sending data to GLPI. This authentication prevents any machine from injecting information into the inventory.
How it works:
When a GLPI agent contacts the server to send an inventory, it transmits a username and password in the HTTP request header. The GLPI server checks this information before authorising the data to be sent.
In the Cloud, these identifiers are generated by support and sent to you by ticket so that you can configure your agents.
Is it possible to embed a GLPI dashboard via iframe on an external site (e.g. SharePoint) on my Cloud Instance ?
Yes, it is possible to embed a GLPI dashboard via iframe, but under certain conditions:
By default, for security reasons, iframe usage is blocked on the backend.
We can lift this restriction, however, please consider the following points:
This opening applies to the entire GLPI application.
You expose yourself to phishing risks.
We do not guarantee that all GLPI functionalities will work properly in this context.
In an OAuth SSO environment, the iframe will not work.
To limit risks, please open a ticket and provide us with the FQDN(s) (fully qualified domain name(s)) of the external site(s) authorized to display the iframe.
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