Profiles and habilitations

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What is a Profile?

Definition: set of rights.

A profile is a list of rights. Profiles are built on the basis of an interface:

• Simplified interface : designed for end users

• Standard interface: for the rest of the users (admin profiles)

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Which profiles are created by default?

By default 8 profiles are available in GLPI:

• Super Admin: this profile has all rights

• Admin: ideal for entity administrators (no rights for general configuration)

• Technician: has access to the inventory and helpdesk in order to process tickets

• Supervisor: can perform as a Technician by adding elements allowing the management of team and its organization (allocationof tickets ...)

• Hotliner: it allows you to create tickets and track them, but not to be in charge of them as a technician

• Observer: this profile has "read" rights for inventory, management and, perhaps, observer data for a ticket

• Self-Service: this profile is limited to the simplified interface

• Read-Only: used only for "locked" objects

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Where can i manage profile?

• magenement is done from the Administration> Profiles menu

• the rights are divided into different tabs, they correspond to the "modules" of GLPI

• we advise to use the existing profiles by default and not to multiply the profiles

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What is an authorization?

• An authorization is the "connection" between User, Profile and Entity

• A user can be linked to one or more entities and with different rights (several authorizations)

• These rights can be passed to the daughter entities (recursive) or no.

A schematic example of delegation of rights:

Alt text

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How to assign a authorization to a user

• The authorizations of user are managed in the "Authorizations" tab of the user's file.

• These can be added automatically via Authorization Rules (during LDAP synchronization for example).

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What are the differences between standard and simplified interfaces?

The profiles in GLPI (8 by default) are of two types, representing two different user interfaces:

• The Simplified interface

  • on a default installation, only for the profile named Self-Service

• The Standard interface

  • on a default installation, for all other profiles: Super-Admin, Admin, Hotliner, Observer, Supervisor, Technician, Read-Only

The Simplified interface contains a very limited menu, giving access by default only to:

• Tickets

• The reservation of equipment

• The consultation of the FAQ

• And the access to the forms of your catalog of services.

This interface is used by end-users. These users with a simplified interface are free and unlimited.

The Standard interface contains all GLPI menus (depending on the administrative rights), and is used by:

• Technicians

• "IT agents"

• Helpdesk agents

• Or even administrators, fleet managers, etc.

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What are the conditions for reopening a ticket?

To reopen a ticket, 3 conditions must be met:

• You must be able to create follow-ups

• The status of the ticket is closed

• To be able to pass a ticket in new status or in assigned status

Thanks to these 3 conditions, it is therefore possible to create a profile which would be authorized to reopen a closed ticket.