Notifications / Receivers
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Via this article, you'll find all the configuration you need to set up your Oauth SMTP. Access to your Azure tenant is required to set up this service. You'll find the procedure
You can find out how to configure your SMTP server and your notifications in the or the
Information
We recommend changing the default PHP method, which is not suitable for production use.
To check this information, you need to make sure that the observers are indeed the recipients of the notifications in question. This is checked here: setup > Notifications > Notifications, click on the desired notification and go to Recipients.
The use of relays such as Sengrid, SendInBlue, etc. is not recommended with GLPI. We invite you to use SMTP servers such as GMAIL, Microsoft, etc. to ensure that the SMTP service runs smoothly.
An email may be refused for the following reasons:
the sender's email address is identical to the collector's email address (to avoid loops)
The email contains headers refused by GLPI (X-Auto-Response-Suppress, Auto-Submitted)
The ticket allocation rules do not define a destination entity
You can check that an auto-submitted or auto-reply is not present in the orginie mail header, this could be the reason for the import refusal. Remember to check your ticket assignment rules from administration > rules > rules for assigning a ticket created through a mails receiver.
No. The account used for OAuth authentication must also be the sender of the message. Sending the email will fail if the accounts are not identical.
This may be due to several factors:
Notifications for requesters and/or actors have been deactivated. You can check the settings in setup > notifications > notifications. Select the notification concerned and check in recipients whether the appropriate people are present.
variables for customising notifications be used by other GLPI objects?No. It is not possible to use the variables present for personalising notifications anywhere other than in this context. There is another separate system of variables for followup templates, tasks and solutions (/front/contenttemplates/documentation.php?preset=itilchildtemplate you can also find this page in setup > titles > Followup templates, click on available variables)
Yes, but this has the effect of removing the possibility of replying to the ticket by email. To delete the message go to setup > Notifications > Notifications, select the notification concerned and change the Allow response option to No.
Yes, notifications can be customised from Setup > Notification > Notification templates.
From template translation, you can customise the layout of each GLPI notification. You can view the tags available to add information to your notifications
To change this value :
Go to Administration > Entities > Notifications > Prefix for notifications
535 5.7.3 Authentication unsuccessful?Check that the UPN is identical to the main email address of the account used to send emails.
Check the Azure :
Permissions granted (SMTP.Send)
Access logs to confirm that GLPI is authorised.
You can create and position your collector rules in this way:
Microsoft is gradually disabling the TLS protocol. We recommend that you use with Microsoft in order to take full advantage of this service.
This function is possible via the collector. A dedicated mailbox will receive the emails and send them to GLPI. This mailbox must be able to use IMAP services. If you use Azure or Google, we advise you to use the plugin Oauth IMAP. A procedure is available
Your SMTP server has been configured incorrectly. You can refer to this to help you configure it correctly.
Ensure that the configuration in GLPI corresponds to the instructions in the
