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On this page
  • How to become a partner?
  • Is support included in the offer?
  • How to contact us?
  • How to get help from a partner?
  • What is a patch?
  • How to apply a patch?
  • What plugins are supported?

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Support and partner

Last updated 2 months ago

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How to become a partner?

Do you have customers interested in our GLPI Network Cloud (SaaS) offer?

  • Become a partner:

  • Or describe your project , we will answer you!


Is support included in the offer?

Yes, it is a MOC support/in-service support package (maintenance in operational condition). We fix bugs that you may encounter, we apply security patches, and as planned with you we carry out minor and major updates.

If you wish to benefit from other services (assistance support, advice and assistance with configuration, developments, etc.): this is done under additional estimate/cost (from one of our official partners) after studying your request.

Warning

Cloud services do not include level 1 and level 2. Only level 3 is included in the offer (correction of bugs impacting the code or impacting services linked to access to your Cloud instance). For assistance with configuration, please refer to the list of our


How to contact us?

  • If you are already our customer, please, use the “Support” function in .

  • If you are not a customer yet, please, contact us using


How to get help from a partner?

You can discover how GLPI works and configure it yourself, then contact an official partner-integrator if you encounter difficulties or if you want to speed up the configuration of your instance by being accompanied by a professional.


What is a patch?

A file patch is a set of changes (+/-) designed to update, fix, improve or remove lines in GLPI source code.

Here is an example of bug-fix.diff

  • The + informs that we add some code

  • The - informs that we remove some code


How to apply a patch?


What plugins are supported?

Consult our partners on this

A is available to help you apply your patch

You can find the list of supported plugins on

find more information on this page.
on this page
partners
your account
this page.
page
procedure
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