Groups and users
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A user is person having an authorization to connect to GLPI.
In Administration> Users, click on the desired user. At the bottom of the screen you will find the option trash users. For a mass deletion, you can also select all the users concerned (via the check boxes) then click on actions and trash. To delete these users permanently, click on Show recycle bin. Select the users you wish to delete and then in actions choose delete permanently.
If you have a Cloud instance, you have several ways of doing this.
You have a local AD that is open on the Internet:
Just enter it in Setup > Authentication > LDAP directories.
You have a local AD that is not open to the Internet:
You will need to use a VPN (only available for private clouds).
You have an Azure or Google LDAPS :
You can connect your LDAPS directly using the procedures available in the
You have an Azure or Google directory without LDAPS:
You can also use the SCIM pplugin. It allows you to integrate users and groups from your directory (available for Azure and Google).
Management is done from the Administration> Users menu;
adding / synchronisation of users is recommended from LDAP directory.
In addition to the user information, it is possible to deactivate it if necessary (Active field) and manage an access period in the Valid from and Valid until fields.
The most important tabs:
Authorizations: manage the authorizations available for user
Groups: associate and delete groups from user
Preferences: editing user preferences (which he can change himself)
Materials used: inventory objects assigned to the user (or group)
Materials managed: inventory objects for which he is technical manager (or in technical group)
Tickets / Problems / Changes: objects of which the user was the requester (or the creator)
Synchronization: to manage its authentication mode
The "Synchronization" tab of user allows you to change their authentication mode:
for GLPI database: the password is then stored locally in the GLPI database
for LDAP directory: with choice of the LDAP directory declared in the configuration of GLPI
external authentication: via a CAS server, a MAIL server, or HTTP headers (SSO)
A group of users or assets.
Group users by skills (for example, network technicians, or database administrators)
Groups for organization (for example all the computers in one location, or the accounting service) but also group of people to be notified
Groups are managed in the Administration> Groups menu
Groups can be defined in the form of tree structure
The options available in the main form allow you to decide the scope of use of the group
A Delegation is a mechanism that allows user to report incidents for one of the members of this group.
Example
A person from the secretariat who reports incidents for people in management.
A delegation can be added in Administration > Groups in tab Users.
No, the ticket or computer type items will be kept but the user will no longer be present as the ticket requester or computer user.
Only valid for internal accounts
If you use an external provider (Azure, Google, etc.), this procedure does not apply, please contact your administrator or manager.
If you have lost or forgotten your password, simply click on forgot password? on the GLPI login page.
users tabWhen you delete a user's authorisation and they only had one, they will automatically be transferred to the root entity. If you do not have access to this entity, contact your administrator to have a new authorisation added to the user concerned.
