Entities
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Definition: organisational object used to partition the view and scope of action of users.
Entities are used to :
Partition the view of users who connect to GLPI.
Show each user only the things they need to see.
Manage administration delegations.
Examples of breakdowns
By budget entity: the equipment purchased in each entity is well separated. Most of the time for each IT department, a separate entity.
Important: GLPI can be used with a single entity.
Example of hierarchy
Important to know
GLPI does not limit the creation of entities. The more you increase the number of entities :
The more complex the system becomes (rules, failover, etc).
The longer it takes to execute requests.
Administrators often want entities to meet a need, whereas other concepts requiring less complexity are there to meet it:
Group: to assign equipment/tickets to a department or a team of people.
Location: to determine the geographical position of the equipment/person.
is done from the menu Administration > Entities ;
the root entity cannot be deleted, only renamed.
Click on the Root Entity (Tree) link:
A menu appears, allowing you to restrict GLPI's view :
either on an entity by clicking on its name.
or a tree structure under this entity by clicking on the double green arrow to the right of the entity name.
As soon as there is at least one entity, GLPI adds a "Sub-entity" field to certain objects.
By using this field, you can choose whether the object has a scope:
Local: it will only be visible in the entity in which it is located.
Global: as Local with visibility in its sub-entities.
Example
Suppliers
An administrator of an entity creates its suppliers (local).
A GLPI administrator creates suppliers common to all entities (global).
Contracts and contacts
A contract is common to all entities (global).
An administrator of an entity creates its own contacts for this contract (local).
When creating an entity, remember to disconnect/reconnect in order to be able to see them in the list.
From Administration > Entities, go to the address tab to modify the information specific to your entity.
It is possible, this step requires knowledge of CSS. From Administration > Entities, you can activate CSS customisation. Insert the CSS code you need to customise your interface.
If you want your entity to use a particular send and/or reply address, you can change it so that it does not use the default address. From Administration > Entities, go to Notifications and change the desired information to the values of your choice.
From Administration > Entities, go to the Assistance tab. You can change the ticket, change and problem templates to the ones that suit you best. You can always go back by clicking on default.
From Administration > Entities, go to the Rules tab. You will be able to see all the rules that apply to the entity.
