More satisfaction
Requirements (auto-hébergé)
10.0.x
8.1
8.2
11.0.x
8.2
8.4
Le plugin ne peut pas fonctionner avec des utilisateurs anonymes (avec email uniquement). Le plugin a besoin d'un compte GLPI pour utiliser le token de l'utilisateur et permettre des réponses en un clic sans authentification (le plugin s'en charge via le token). Dans ce contexte, vous devrez utiliser un sondage de satisfaction externe, par exemple Google Forms.
Install the plugin
Go to the marketplace. Download and install the plugin More satisfaction
Create a survey
Once installed, go to Administration > Satisfaction survey
Click on Add
Name your survey and set it as active
Also remember to tick the sub-entity box if you want it to be available to all child entities
Then click on Add
Il est possible de créer une seule enquête par entité. Si vous souhaitez en créer plusieurs pour différentes entités, pensez à vous positionner dans l'entité appropriée et à ne pas cocher la case sous-entité.
Create a question
Enter your survey and go to the Question tab
Click on Add a question
Select the type of question Yes/No and enter the text that suits you
Then click Add
Create a text field
In the question tab, click on Add a question
Select the Text type
Enter the text to be displayed and click Add
Create a note
In the question tab, click on Add a question
select the Note type
You can select a score up to 10 and set a default value
Click on "Add" when you are happy with your settings
Preview
The preview tab allows you to see what users will receive once their ticket has been closed
Translation
You can translate each of the questions asked in the questionnaire into the language of your choice
Go to the Translations tab
Choose the language you want and then, question by question, write the translation
Schedule reminders
In the event of a non-response to the survey, you can send out reminders to follow-up with the user. You can create your own reminder or select a predefined one
Customised reminder
Go to the Reminders tab
Click on Add a reminder.
Enter a :
Name
Type of duration (day or month)
The duration of the reminder
Activate your reminder
Predefined reminder
Go to the Reminders tab
Click on Add a predefined reminder
You will have 3 options to choose from:
1 week: reminder every 7 days,
2 weeks: reminder every 14 days.
1 month: monthly reminder.
Select the option that suits you and click on Add
Limit the number of reminders
In the Setup maximum number of days to send reminder section, enter a limit for the Maximum number of days to send a reminder
Example : If a person has not responded after 3 reminders, GLPI will no longer send reminders and the satisfaction survey will then remain unanswered
Set up the automatic action
Survey reminders are sent via an automatic action already created by the plugin. Make sure that this is activated and set up correctly
Go to
Setup>Automatic actionsSelect the SatisfactionReminder action.
FAQ
If you have any questions about using the plugin, please consult our FAQ
Mis à jour
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